Customer Service Manager, Robert Half

Robert Half

Location:
United States, North Augusta

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are offering a contract employment opportunity for a Customer Service Manager in North Augusta, South Carolina. Our industry requires a dedicated individual who can manage customer service operations, ensure customer satisfaction, and handle customer inquiries efficiently.

Job Responsibility:

Oversee the processing of customer credit applications
Maintain comprehensive and accurate records of customer credit
Monitor customer accounts and take appropriate action when necessary
Handle customer inquiries, providing timely and effective resolutions
Ensure a detail oriented demeanor and positive attitude in all customer interactions
Work independently and as part of a team in a fast-paced environment
Navigate shifting priorities successfully
Utilize proficiency with Windows and Microsoft Office Suite for various tasks
Manage CRM and ERP solutions for customer service operations
Perform regular auditing and manage billing functions
Handle cash activity and answering inbound calls effectively
Use Avaya CMS and About Time software effectively in daily operations

Requirements:

Proficiency in Avaya CMS
Familiarity with Customer Relationship Management (CRM) software
Knowledge of Enterprise Resource Planning (ERP)
Experience with ERP Solutions
Proficiency in 'About Time' software
Ability to handle Answering Inbound Calls
Auditing skills
Experience in Billing Functions
Familiarity with Cash Activity

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Manager