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Customer Service Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Orlando

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Manager to oversee customer interactions and ensure operational excellence in a dynamic environment. This long-term contract position is based in Orlando, Florida, and offers an exciting opportunity to lead teams, enhance customer satisfaction, and optimize processes related to shipping, receiving, and order management.

Job Responsibility:

  • Manage and lead customer service teams to deliver exceptional service and resolve issues efficiently
  • Oversee shipping and receiving operations, ensuring timely and accurate processing of goods
  • Utilize software tools to manage customer accounts, process orders, and track scheduling
  • Develop and implement strategies for improving customer service quality and team performance
  • Train and mentor new employees to encourage attention to detail and align with company standards
  • Coordinate call center operations, ensuring seamless communication and customer satisfaction
  • Monitor and optimize processes related to uniform solutions and cloud-based applications
  • Maintain strong relationships with customers, addressing concerns and providing tailored solutions
  • Collaborate with cross-functional teams to align operational goals with customer needs
  • Analyze performance metrics to identify areas for improvement and implement corrective actions

Requirements:

  • Proven experience in customer service management, preferably in a call center or dispatch setting
  • Familiarity with shipping and receiving processes and related software tools
  • Strong leadership abilities with a track record of training and mentoring staff
  • Proficiency in customer account management and scheduling systems
  • Excellent communication and interpersonal skills to build rapport with customers and teams
  • Ability to work with cloud-based applications and uniform solution software
  • Detail-oriented mindset with a focus on operational efficiency and quality control
  • Demonstrated ability to analyze data and implement process improvements
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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