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Robert Half Logo Robert Half · Customer Service

Customer Service Manager

United States, Tacoma · Job Posted May 26, 2026
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Job Description

We are looking for a Customer Service Manager to lead daily service and inside sales activities for a long-term Contract position based in Tacoma, Washington. This role is ideal for someone who can balance hands-on customer support with team leadership in a fast-paced industrial supply environment. You will guide a small team, help improve workflow across the front counter and showroom, and ensure customers receive accurate, timely service.

Job Responsibility

  • Lead day-to-day operations for the customer service and inside sales team, setting clear expectations for responsiveness, accuracy, and professionalism
  • Support customers in person and by phone by answering questions, identifying product needs, and offering appropriate solutions
  • Oversee order entry, payment handling, and related documentation to maintain dependable and organized records
  • Coach and develop team members through onboarding, daily guidance, and ongoing training on procedures and service standards
  • Partner with warehouse, purchasing, accounting, and sales personnel to keep orders moving efficiently and resolve issues quickly
  • Step in on larger or more complicated requests to help secure the right products, pricing, and fulfillment details for customers
  • Monitor showroom presentation by keeping merchandise orderly, pricing current, and stock levels aligned with business needs
  • Perform inventory checks and verify order accuracy to reduce errors and support on-time completion
  • Assist with pulling, packing, and coordinating outbound orders during high-volume periods
  • Identify opportunities to improve internal processes and learn new systems as needed to support operational effectiveness

Requirements

  • Previous experience leading customer service, inside sales, or counter sales teams in an industrial/construction product-based environment
  • Strong communication and active listening skills with the ability to build trust with customers and employees
  • Solid computer proficiency and confidence learning new platforms
  • experience with ERP or order management systems is helpful
  • Demonstrated ability to train staff, provide direction, and maintain accountability within a small team setting
  • Experience handling customer accounts, processing orders, and managing service issues with attention to detail
  • Ability to coordinate multiple priorities, including phone support, scheduling needs, and order follow-through
  • Comfortable working in a hands-on setting that includes front counter support, showroom oversight, and cross-functional coordination

Nice to have

experience with ERP or order management systems

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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