Customer Service Manager

• Lead day-to-day operations for the customer service and inside sales team, setting clear expectations for responsiveness, accuracy, and professionalism
• Support customers in person and by phone by answering questions, identifying product needs, and offering appropriate solutions
• Oversee order entry, payment handling, and related documentation to maintain dependable and organized records
• Coach and develop team members through onboarding, daily guidance, and ongoing training on procedures and service standards
• Partner with warehouse, purchasing, accounting, and sales personnel to keep orders moving efficiently and resolve issues quickly
• Step in on larger or more complicated requests to help secure the right products, pricing, and fulfillment details for customers
• Monitor showroom presentation by keeping merchandise orderly, pricing current, and stock levels aligned with business needs
• Perform inventory checks and verify order accuracy to reduce errors and support on-time completion
• Assist with pulling, packing, and coordinating outbound orders during high-volume periods
• Identify opportunities to improve internal processes and learn new systems as needed to support operational effectiveness

• Previous experience leading customer service, inside sales, or counter sales teams in an industrial/construction product-based environment
• Strong communication and active listening skills with the ability to build trust with customers and employees
• Solid computer proficiency and confidence learning new platforms
• experience with ERP or order management systems is helpful
• Demonstrated ability to train staff, provide direction, and maintain accountability within a small team setting
• Experience handling customer accounts, processing orders, and managing service issues with attention to detail
• Ability to coordinate multiple priorities, including phone support, scheduling needs, and order follow-through
• Comfortable working in a hands-on setting that includes front counter support, showroom oversight, and cross-functional coordination

experience with ERP or order management systems

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan