Customer Service Manager Job at Office Angels (Kingston Upon Thames)

Customer Service and Solutions Manager

The Customer Service and Solutions Manager is responsible for leading and furthe...

Location

United States , Gaithersburg

Salary:

100.00 - 115.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

B.A. or B.S.in Business, Communications, or related fields or equivalent work experience
5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles
Proven experience managing or supervising customer service teams and supporting their growth and performance
Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency
Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure
Highly collaborative and organized, with strong communication and presentation skills
Excellent project management abilities with attention to detail, timelines, and service quality
Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions
Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance
Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes

Job Responsibility

Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent
Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction
Foster a culture of continuous learning, collaboration, and accountability
Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience
Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses
Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction
Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience
Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals
Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement
Support change management initiatives as the department and organization evolves to meet growing business needs

What we offer

Mission-Driven Impact
Growth and Development
Work-Life Balance
Enjoy flexible work options, generous PTO, and wellness support
Inclusive Culture
Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition

Fulltime

Sales and Customer Service Manager

Oversees the quality and success of the sales & service/front desk operations of...

Location

United States , Aliso Viejo

Salary:

22.00 - 27.00 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED is required
Bachelor’s degree preferred
Two or more years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
Lifeguard, CPR/AED and First Aid certification required
Shallow water attendant highly recommended

Job Responsibility

Oversees the quality and success of the sales & service/front desk operations
Provides leadership, discipline and constructive feedback to Front Desk Representatives
Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures
Assists in the management of Front Desk staff
Provides training of Front Desk staff
Provides sales and marketing training
Trains and oversees private party staff
Gains a high level of knowledge and experience in the Links software
Holds monthly meetings with the Front Desk staff and Management
Provides a weekly summary of the Front Desk Notes

What we offer

401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Leadership roles

Parttime

Customer Service Manager

Reporting to the Watchman, the Customer Service Manage will be responsible for t...

Location

United Kingdom , Handy Cross

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Customer focused correspondence management
Defence of Claims (Insurance) or similar
Proven experience in a supervisory or team leadership role within a fast-paced operational environment
Working knowledge of National Highways Network Event Management System (NEMS)
Excellent communication and interpersonal skills, with the ability to motivate and guide a team
High attention to detail and accuracy in data handling and reporting
Ability to remain calm and decisive under pressure
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Strong organisational and time management skills
A proactive approach to problem-solving and continuous improvement

Job Responsibility

Management and processing of all 3rd Party correspondence/Enquiries/Red claim(s) from receipt to closure
Manage the NCC Shift Rota to maximise efficiencies and minimisation of costs
Manage and support a team of Network Control Operators in delivering their core duties effectively
Monitor team performance and ensure compliance with National Highways standards and internal procedures
Provide operational oversight during shifts, ensuring incidents, claims, and enquiries are managed promptly and accurately
Act as first point of escalation for complex or high-impact incidents, customer enquiries, and abnormal load notifications
Coordinate workload requirements to support the 24/7 operational requirements
Training, onboarding, and continuous development of team members
Review and validate reports, KPIs, and data submissions before escalation to management
Ensure timely and accurate booking of Roadspace via NEMS and support planning compliance

Customer Service Manager

about the company. A global flooring innovator, known for developing, manufactur...

Location

China , Shanghai

Salary:

144000.00 - 180000.00 CNY / Year

Randstad

Expiration Date

January 21, 2026

Requirements

Background from the building materials industry
Must be able to speak Vietnamese, Chinese, English
Should be internationally educated
Must be able to manage a team
Need to focus on inspiring staff and picking up details fast

Job Responsibility

Manage and lead the local commercial team, which includes Customer Service (CS), sample, shipping, product development, and marketing personnel
Inspire the team to quickly grasp new details and quickly pick up new information
Demonstrate the ability to manage team dynamics
Execute Senior Customer Service functions while being ready to the sales
Proactively build and nurture strong relationships with local customers and partners
Provide the necessary support for the production organization (500-600 staff) from the commercial side

Fulltime

Customer service manager

Manawa is the leading website for booking outdoor activities in France and Europ...

Location

France , Paris

Salary:

2500.00 EUR / Month

Manawa

Expiration Date

Until further notice

Requirements

You're passionate about sports and outdoor activities
You have a good command of French and a second language (English, Spanish, German, Italian)
You are curious and enjoy teamwork in an international environment
You are comfortable interacting with customers and partners from all over the world, including by telephone
You are rigorous in following up your tasks

Job Responsibility

Manage the projects of our adventurers (customers) via our back office
Advise and guide our adventurers on their next adventures (canyoning, kitesurfing, rafting, surfing, diving, mountaineering...)
Assisting our customers after they have booked (meeting point, weather conditions, etc.)
Be the first point of contact for our adventurers (by telephone, e-mail and online chat) before, during and after the experience
Create and complete our adventurers' profiles in a centralised system
Establish quality relationships with our adventurers and partners: you will be the "voice" of Manawa
Participate in various one-off projects

What we offer

Join a young, international team with a passion for adventure
A large terrace in the heart of Paris for your lunch breaks
2 days teleworking per week allowed
Reimbursement of 50% of your transport ticket and luncheon vouchers
Discounts on our entire catalogue of activities
Bonus

Fulltime

Customer Service - Team Manager

We’re looking for a Team Manager to join our Customer Service Operations team at...

Location

Sweden , Stockholm

Salary:

Not provided

Instabee

Expiration Date

Until further notice

Requirements

Previous experience leading a team within customer service, operations, or a similar environment
Good communication and collaboration skills
Proven ability to drive engagement, performance, and continuous improvement
Structured and proactive with the ability to plan, prioritize, and solve problems
Fluent in Swedish and English, both spoken and written

Job Responsibility

Lead, coach, and develop your team to achieve high performance and engagement
Plan and prioritize daily operations to ensure efficient and high-quality service
Collaborate with other Team Managers and the Customer Service Manager to reach common goals
Follow up on KPIs and proactively identify improvement areas within processes and team routines
Drive recruitment, onboarding, and training to ensure competence and motivation in the team
Conduct regular one-to-ones and performance follow-ups with team members
Contribute to a positive work environment and act as a role model in line with Instabee’s values

What we offer

Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm
Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends
Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time
Parental Pay for Six Months: Step away from work and provide the best care and love to your little one
A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year
Hybrid setup and flexible working hours

Fulltime

Customer Service Manager

Location

United States

Salary:

Not provided

Cirro

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Management, or a related field
Minimum of 5 years of experience in a customer service leadership role, preferably in the logistics industry
Proven track record of managing and developing a customer service team
Excellent leadership and team management skills
Strong problem-solving and conflict-resolution abilities
Exceptional communication and interpersonal skills
Proficient in using customer service software and CRM systems
Strong analytical skills and attention to detail

Job Responsibility

Lead, mentor, and motivate a team of customer service representatives
Develop and implement training programs to enhance the skills and knowledge of the customer service team
Set performance goals and conduct regular performance evaluations
Foster a positive and collaborative team environment
Handle escalated customer issues and complaints with professionalism and empathy
Develop and implement strategies to resolve customer issues efficiently
Work closely with other departments to address and resolve complex customer problems
Engage with customers to understand their needs and ensure their satisfaction
Develop and maintain strong relationships with key customers
Gather customer feedback and use it to improve services and processes

What we offer

Rapid developing company with listing potential, one of the top leaders in the market
A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence
Competitive Salary Package
Visa sponsorship possibilities, bonus, pension, etc.
High localized team with flexible, harmonious and ambitious atmosphere
Festival gifts & team building activities

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Customer Service Manager

Office Angels

Location:
United Kingdom , Kingston Upon Thames

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 17, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Manager

Customer Service and Solutions Manager

Sales and Customer Service Manager

Customer Service Manager

Customer Service Manager

Customer service manager

Customer Service - Team Manager

Customer Service Manager

Managed Services Manager

Customer Service Manager

Office Angels

Location:United Kingdom , Kingston Upon Thames

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 17, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Manager

Customer Service and Solutions Manager

Sales and Customer Service Manager

Customer Service Manager

Customer Service Manager

Customer service manager

Customer Service - Team Manager

Customer Service Manager

Managed Services Manager

Location:
United Kingdom , Kingston Upon Thames

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
May 17, 2025