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Customer Service Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Mason

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you a dynamic leader with a passion for customer satisfaction and team development? Our organization is seeking a motivated Call Center Customer Service Manager to oversee daily operations, drive performance, and cultivate a positive work environment in our fast-paced call center.

Job Responsibility:

  • Lead and inspire a team of customer service agents to deliver outstanding service across all channels
  • Monitor and analyze key performance metrics, implementing strategies to improve customer experience and operational efficiency
  • Provide ongoing coaching, training, and feedback to support staff development and ensure high performance
  • Handle escalated customer issues, ensuring swift and effective resolution
  • Manage scheduling, resource allocation, and workforce planning to maintain optimal coverage
  • Collaborate cross-functionally with other departments to identify opportunities for process improvements
  • Report regularly to senior leadership on department achievements, challenges, and plans for continuous improvement

Requirements:

  • Proven experience managing a customer service or call center team
  • Exceptional communication, interpersonal, and organizational skills
  • Proficiency with call center systems and reporting tools
  • Ability to thrive in a fast-paced environment and manage multiple priorities
  • A customer-focused mindset and a commitment to service excellence
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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