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Customer Service Manager

Hunter Campbell Limited

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Location:
New Zealand , Auckland

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In this senior leadership role, you will be responsible for the performance, development and engagement of the Customer Service team. You will ensure customers receive accurate product guidance and timely support while continuously improving service delivery, workflows and systems. Working closely with sales, operations and technical teams, you will play a key role in driving customer satisfaction and operational efficiency.

Job Responsibility:

  • Lead, coach and develop a high-performing customer service team, fostering a strong culture through team engagement, and capability development
  • Deliver consistent, high-quality customer service across all channels
  • Oversee quoting, order entry, technical support and enquiry management, ensuring accuracy and efficiency
  • Manage customer escalations and monitor service KPIs, customer satisfaction and quality metrics
  • Build strong internal and external relationships to support seamless service delivery
  • Coordinate daily workflows and implement continuous improvement initiatives
  • Maintain quality systems, non-conformance reporting and Health & Safety compliance
  • Partner with the ERP team to optimise system use, including D365 adoption

Requirements:

  • A relevant tertiary qualification and/or formal sales training
  • At least 10 years’ experience in customer service leadership roles
  • Experience in high-volume customer service and/or call centre environments
  • Strong capability in process improvement, workflow optimisation and system adoption
  • Confidence using ERP/CRM systems, ideally Microsoft D365
  • Proven relationship-building, coaching and communication skills
  • A full New Zealand driver’s licence
What we offer:
  • Competitive salary + bonus + life insurance + health insurance
  • Mt Wellington location with free parking onsite

Additional Information:

Job Posted:
February 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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