Customer Service Manager, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Wells Fargo is hiring for a Customer Service Manager (VP) to support our National Servicing Group - Desktop Deposit under Global Payments & Liquidity Operations. Responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations. The team serves as the first point of client contact in providing support for routine technical questions and issues related to assigned applications, systems, products and services. Examples include inquiries regarding systems status and connectivity, application workflow, and technical mechanics of Treasury Management products and services.

Job Responsibility:

Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
interpret and develop standards and goals for customer service
collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
interact directly with external customers
manage allocation of people and financial resources for customer service
mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Nice to have:

Associate or Bachelor's degree holder, in any IT-related course
understanding of computer networking, including but not limited to Local Area Networks (LAN), Wide Area Networks (WAN), Internet Service Provision (ISP), Internet Protocol (IP), Local Machine and Group Security Policies, Firewalls, and Web Proxy/Content Filtering
advanced understanding of end-user Operating Systems, Windows 7-10, and Mac OS
advanced understanding of commercial web browsers such as MS Internet Explorer, Mozilla Firefox, Google Chrome, and Safari
advanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions
experience in IT Support, Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, and education
more than two (2) years of experience in one or a combination of the following: IT Technical Support, E-Commerce Application Support, or E-Commerce Development experience
more than one (1) year of direct end-user support or customer service experience
with people management experience

What we offer:

Equal opportunity employer
drug-free workplace
accommodation for applicants with disabilities

Additional Information:

Job Posted:
September 30, 2025

Expiration:
October 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Customer Service Manager