Customer Service Manager (Supply Chain) Job at Randstad (Kuala Lumpur)

Supply Chain Management Consultant

Work with Sopra Steria, a leading European company in digital transformation and...

Location

Italy , Assago

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Minimum of a Bachelor’s Degree and business acumen
Minimum 4-8 years scoping and delivering transformation and innovation advisory solutions and services
Minimum 2 years of experience in any of the following areas: Integrated Business Planning, Digital Supply Chain, Data-driven Supply Chain, Supply Chain Technology, Cloud Advisory, Supply Chain Strategy, Integrated Business Planning Transformation Management
Clear understanding of Planning processes across the end-to-end supply chain
Analytical and quantitative capabilities
Ability to quickly pick up and apply complex technical skills
Knowledge of probabilistic vs deterministic methods and when to use each
Fluent in English
Strong communication and presentation skills

Job Responsibility

Work directly with customers and understand their business requirements
Find solutions to customers’ planning pain points
Persuade customers and managers why alternative approaches may be needed
Decide which methods and procedures to use when completing projects
Work within the project/program team and being leader of the assigned project stream
Make sure that projects support customers meet their important goals
Solving key business challenges by enabling end-to-end Supply Chain transformation, painting a picture of, and charting a journey from the current state to a 'to-be' enterprise environment
Overseeing the design and implementation of Integrated Business Planning solutions
Managing business development opportunities to bring innovative solutions and ways of working to customers
Building and applying technical, industry, organization, and functional knowledge to support efforts in selling opportunities to existing and new customers

What we offer

Opportunity to work in a dynamic environment
Work on national and international projects
Continuous knowledge development
Opportunities for skill enhancement
Smart working policy with flexibility
Availability for national and international transfers

Fulltime

Senior Customer Supply Chain Analyst

This is a key operational analytical lead within the Customer Supply Chain funct...

Location

Australia , Sydney

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

5+ years in customer-facing supply chain, logistics, or operations analysis roles, ideally in FMCG or consumer goods
Demonstrated ability to interpret complex data sets and present clear, actionable insights to senior stakeholders
Strong Excel and data manipulation skills (pivot tables, formulas, dashboards)
knowledge of Power BI or similar tools is a plus
Familiarity with warehouse management systems (WMS), transport management systems (TMS), and ERP platforms (e.g. SAP, Oracle, NetSuite)
Solid understanding of inventory principles, fulfilment workflows, and third-party logistics operations

Job Responsibility

Lead the development and continuous improvement of key operational reports: Daily Sales Report, Order Progress Tracker, Control Tower Report, Availability and Allocation Report, Warehouse & Transport KPI Dashboards, Compliance & Chargeback Tracking
Analyse service and operational trends to drive performance improvements across fulfilment, warehousing, and transport
Present insights and root cause analysis to internal and external stakeholders to drive alignment and issue resolution
Monitor warehouse and transport activities, escalating and resolving issues proactively
Analyses warehouse and transport processes and recommend any adjustment to improve service delivery and costs
Keep with Customer Supply Chain Executives informed about delivery challenges and revised timelines, offering solutions
Create and maintain Customer SOPs for warehouse execution
Own stock reconciliation processes across multiple locations, ensuring full alignment between internal ERP systems and external 3PL WMS platforms
Deep dive into warehousing and transport invoices: Identify variances and unexpected charges, Investigate and challenge discrepancies, Coordinate resolution and alignment with 3PLs and Finance
Lead the preparation of monthly cost-to-serve reports across channels (Retail, B2C, D2C), highlighting trends and areas of concern

What we offer

Competitive salary plus super
Holiday allowance
Company performance related bonus
An exclusive staff discount
Volunteer days
Holiday carry over scheme
Flexible Hybrid remote working
Extra holiday days for long service
Refer a Friend scheme
Training and Development

Fulltime

Customer Supply Chain Export Coordinator

At Joseph Joseph, we are driven by a simple yet powerful belief — that intellige...

Location

United Kingdom , London

Salary:

Not provided

Joseph Joseph

Expiration Date

Until further notice

Requirements

2–3 years’ experience in customer service, order management, or export coordination
Strong working knowledge of Excel (lookups, pivot tables, data validation, etc.)
Comfortable using or learning ERP systems (SAP preferred)
Experience working with or supporting export processes, documentation, and customer compliance
Strong organisational and communication skills
Ability to manage multiple priorities and deadlines in a fast-moving environment
High attention to detail and proactive problem-solving mindset
Familiarity with SLA tracking, customer booking processes, and 3PL coordination
Customer-first mindset with a passion for delivering service excellence
Proactive, solution-driven, and collaborative

Job Responsibility

Manage the end-to-end processing of Ex Works customer orders, ensuring accuracy and timeliness
Prepare and validate export documentation (invoices, packing lists, CoOs, etc.) in line with customer and customs requirements
Maintain and distribute open order books, providing regular updates to internal stakeholders and customers
Work closely with Supply Planning to confirm stock allocation for export orders
Communicate back-in-stock dates and order status for delayed SKUs
Monitor progress of warehouse dispatches and customer collections, escalating delays where needed
Coordinate with 3PL warehouses and freight forwarders to schedule and track customer collections
Update expected revenue forecasts in Sales Performance Reports
Identify and document SLA failures or export issues, assist in root cause tracking, and escalate recurring challenges
Ensure compliance with current export legislation and customer requirements

What we offer

Competitive salary and holiday allowance
Company performance related bonus
A pension contribution
An exclusive staff discount
24/7 healthcare appointment support
Hybrid working – 3 days in office & 2 days from home and flex start/finish times
External private employee wellbeing support
Access to Perkbox
Volunteer days
Team Recognition scheme

Pmo supply chain management

We are looking for a PMO with at least 2 years of experience in the role to be b...

Location

Italy , Milan; Turin

Salary:

Not provided

Aeonvis

Expiration Date

Until further notice

Requirements

Willingness to work in a team and within deadlines
Knowledge of Supply Chain Planning processes
Good knowledge of Excel and Office package
Good knowledge of written/spoken English, level C1

Job Responsibility

Support the requirements gathering phase, modeling the solution and coordinating the implementation that will be done by a third-party system integrator, the tool of use is Kinaxis Rapid Response
Contribute to the development of the Supply Chain offering, identifying the main needs of our customers by modeling the most appropriate solutions
Collaborate in international teams and ensure delivery of our Supply Chain services in line with quality standards
Manage relationships with client management to ensure successful technological and organizational change

What we offer

Meal vouchers
Company bonus
Car based on recognized seniority

Fulltime

Junior IT Service Manager

Join Logistics Reply as a Junior IT Service Manager and play a key role in ensur...

Location

Salary:

Not provided

Like Reply

Expiration Date

Until further notice

Requirements

Strong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams
Confidence in using data and KPIs to drive decisions and support negotiations
Excellent academic track record in STEM subjects or Management Engineering

Job Responsibility

Act as the main interface for clients, ensuring a consistent and high-quality support experience
Handle escalations, gather insights via Jira Service Management, and prepare clear, actionable incident reports
Organize and lead Service Review meetings with clients and suppliers
Monitor AMS contract performance and profitability, proposing enhancements and value-added services and support contract renewals and negotiations based on performance data and client needs
Oversee and evaluate first- and second-level support teams, ensuring SLA adherence
Collaborate on internal initiatives focused on service improvement, client engagement, and operational excellence
Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation

What we offer

Be part of a high-impact team in a strategic, customer-facing role
Gain broad visibility across clients, technologies, and internal teams
Grow within a stable, forward-thinking company where your input shapes results
Build expertise in supply chain technology—a future-proof and evolving domain
Enjoy a flexible, collaborative, and multicultural environment

Customer Service Representative

As a Customer Service Representative, at our malt house, you will be the key lin...

Location

Belgium , Antwerp

Salary:

Not provided

AXEREAL SCA

Expiration Date

Until further notice

Requirements

You have a bachelors degree or equivalent professional experience
You bring minimum 2 years of experience in a customer service, logistics or internal sales position within an international environment
You have a good understanding of overall supply chain processes
You are confident, assertive and highly customer-oriented with a strong focus on building lasting relationships
You have a proactive mindset with the ability to anticipate customer needs
You have a strong sense of ownership and good organizational skills
You work in a structured way with attention to detail
You like to work collaboratively across departments and continuously improve processes
You are fluent in English

Job Responsibility

Manage customer accounts and follow up on orders from A to Z: Manage sales orders and schedules in JDE including amendments and cancellations
Handle invoicing, credit/debit notes, and support payment processes by working closely with credit control
Communicate with customers regarding deliveries, stock levels, transport and product specifications
Building strong customer relationships by understanding their requirements, needs and expectations and by providing them timely and professional answers regarding the order status, invoices, contract balances
Monitor customer order patterns and take proactive action to anticipate demand
Coordinate with internal departments such as supply chain planning, the commercial team, production, finance
Organize and optimize logistics operations, always aiming for efficiency and customer satisfaction
Plan and coordinate co-product collections, ensuring smooth and secure pick-ups
Ensure accurate logistics and customer data management
Maintain and update systems and databases that support accurate demand forecasting, shipment tracking, and inventory management

What we offer

We offer an attractive salary and benefits package
can offer career opportunities internationally
focusing on flexibility, inclusion, collaboration and health and wellbeing

Fulltime

Customer Service Representative Eastern Central Europe

In this role, you will be responsible for owning/managing the customer experienc...

Location

Poland , Grodzisk Mazowiecki

Salary:

Not provided

Adisseo

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is required (Sales administration / International trade)
Minimum 5 years of experience in a Customer Service function
Good knowledge of MS Office programs
Knowledge of SAP ECC
Knowledge of a Sales force package
Languages: Polish, English is mandatory, in speaking and in writing
Customer oriented
Good Stakeholder management skills
Excellent interpersonal and communication skills
Energetic, well-organized, self-Initiated and coordination skills

Job Responsibility

Customer Relationship management
Collect customer information to manage reliable, up to date and compliance customer master data
Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement
Manage order preparation, registration and follow-up
Management and contract/orders follow-up
Coordination of customer deliveries together with plant supply chain
Check and follow-up of product allocation
Follow-up order with transporters
Validation and transmission of invoices
Coordination of payment of agent commission and volume rebate

What we offer

care program
vacation & paid time off
profit-sharing and performance incentives
continuous training, mentoring, and learning programs
equal access to career advancement and leadership opportunities

Fulltime

Supply Chain Senior Sourcing Manager

The Supply Chain Senior Sourcing Manager is a senior-level position responsible ...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant Sourcing experience
Certified Purchase Professional such as CPM or CIPS preferred
Experience in sourcing or procurement in a large, multi-national organization
Experience with Insurance (medical, life, disability) and other HR Benefit Programs
Experience in complex deal structuring, negotiations, and contracting
Advanced computer skills with a focus on Microsoft Excel
Very High Competency in eProcurement tools (e.g GEP, Oracle, Procure-to-Pay, eAuction, eRFx)
Demonstrated strategic sourcing/procurement, stakeholder management, relationship management, and influencing skills
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

Job Responsibility

Oversee sourcing strategy, develop standards, policies, targets, and category strategies as well as coordinate the sourcing process for the various products and services within the procurement group
Lead and/or participate regional category forums maintaining high level sourcing processes and team
Develop and/or implement market analyses/benchmarking processes and leverage key insights to inform and support the category strategy development process
Develop and/or implement a strategic supplier management program to ensure optimal supply chain performance
Perform financial modeling and lead development and execution of negotiation strategies for high-value and complex multi-year deals
Set strategic direction with suppliers, establish supplier qualification criteria, develop contract requirements and master agreements, model total cost of ownership, and negotiate and manage contracts
Lead support for cross functional teams in developing and executing sourcing, supplier management strategies, and complex contract negotiations
Develop strategies for sourcing, supplier management, negotiation, productivity, and customer and supplier relationships
Coach and train more junior sourcing managers as well as serve in informal/formal leadership roles within team
Has the ability to operate with a limited level of direct supervision

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

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Customer Service Manager (Supply Chain)

Job Description

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