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Randstad Logo Randstad · Manufacturing

Customer Service Manager (Supply Chain)

Malaysia, Kuala Lumpur 7000.00 - 10000.00 MYR / Month · Job Posted May 30, 2026
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Job Description

In this key leadership role, you will manage customer service workflows, telemarketing assignments, and transactional tracking to ensure comprehensive operational efficiency. Direct day-to-day operations for the transactional processing and invoicing personnel. Monitor billing workflows to ensure strict timeline adherence and data correctness. Deliver leadership, structured training, and performance encouragement to team members. Coordinate with internal leaders to evaluate performance metrics and resolve systemic processing issues. Oversee the monthly creation and verification of client transaction files.

Job Responsibility

  • Manage customer service workflows, telemarketing assignments, and transactional tracking to ensure comprehensive operational efficiency
  • Direct day-to-day operations for the transactional processing and invoicing personnel
  • Monitor billing workflows to ensure strict timeline adherence and data correctness
  • Deliver leadership, structured training, and performance encouragement to team members
  • Coordinate with internal leaders to evaluate performance metrics and resolve systemic processing issues
  • Oversee the monthly creation and verification of client transaction files

Requirements

  • Proven supervisory background leading and developing performance in customer relations or transactional processing environments
  • Deep operational knowledge of modern billing platforms and tax compliance mechanisms
  • Competency in handling commercial outbound communication and outreach strategies
  • Capability to interpret data metrics and compile analytical summaries for administrative review
  • High structural organization with strong accuracy in handling large-scale billing processes
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