Sign In Post Your Job

Customer Service Manager - Sport

Blu Digital

Location:
United Kingdom , West Midlands

Category:
Customer Service

Contract Type:
Not provided

Salary:

40000.00 GBP / Year

Save Job

Job Description:

Are you a standout customer service professional with a passion for sport and a talent for turning every interaction into a first class experience? This is a fast-paced, hands-on opportunity where no two days are the same, ideal for someone who thrives under pressure, loves solving problems, and takes pride in leaving a lasting impression on every customer. We’re looking for someone who goes beyond scripts and standard answers, someone who takes full ownership of queries, communicates confidently across email, phone, and messaging, and isn’t afraid to step up during evenings or weekends to maintain world-class service. You’ll handle everything from resolving delivery issues to building long-term relationships with loyal fans, all while keeping customer satisfaction at the heart of what you do.

Job Responsibility:

Turning every interaction into a first class experience
Resolving delivery issues
Building long-term relationships with loyal fans
Keeping customer satisfaction at the heart of what you do

Requirements:

Experience in customer service
Passion for sports
Ability to handle fast-paced, hands-on environment
Thrives under pressure
Loves solving problems
Takes pride in leaving a lasting impression on every customer
Goes beyond scripts and standard answers
Takes full ownership of queries
Communicates confidently across email, phone, and messaging
Not afraid to step up during evenings or weekends to maintain world-class service

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Blu Digital - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Suggested Tags:

Frontend Developer , Secretary , Talent Manager , Salesforce Administrator , Data Analyst

Similar Jobs for Customer Service Manager - Sport

Customer service manager

Manawa is the leading website for booking outdoor activities in France and Europ...

Location

Salary

2500.00 EUR / Month

Expiration Date

Until further notice

Requirements

You're passionate about sports and outdoor activities
You have a good command of French and a second language (English, Spanish, German, Italian)
You are curious and enjoy teamwork in an international environment
You are comfortable interacting with customers and partners from all over the world, including by telephone
You are rigorous in following up your tasks

Job Responsibility

Job Responsibility

Manage the projects of our adventurers (customers) via our back office
Advise and guide our adventurers on their next adventures (canyoning, kitesurfing, rafting, surfing, diving, mountaineering...)
Assisting our customers after they have booked (meeting point, weather conditions, etc.)
Be the first point of contact for our adventurers (by telephone, e-mail and online chat) before, during and after the experience
Create and complete our adventurers' profiles in a centralised system
Establish quality relationships with our adventurers and partners: you will be the "voice" of Manawa
Participate in various one-off projects

What we offer

Join a young, international team with a passion for adventure
A large terrace in the heart of Paris for your lunch breaks
2 days teleworking per week allowed
Reimbursement of 50% of your transport ticket and luncheon vouchers
Discounts on our entire catalogue of activities
Bonus

Fulltime

Customer Service Advisor

ASICS is a multinational and world-famous sports brand that manufactures clothin...

Location

Spain , Barcelona

Salary

Expiration Date

Until further notice

Requirements

Native or fluent level of Dutch
Fluent level of English
Able to work from Barcelona
Enjoy taking care of and helping people
Knowledge of Social Networks would be highly valued
Team player who is also able to work independently
Attentive, empathetic, flexible, and proactive
Good communication skills
Passionate about sports
Eager to learn

Job Responsibility

Job Responsibility

Delivering a best-in-class consumer experience attending consumers in all sort of questions or issues regarding their orders, services etc. through different channels (issues during pre-sales, mid-sales and after-sales)
Data entry and maintenance of data related to the consumers at a local market level into the CRM platform
Managing cases and E-commerce questions using the software tools provided

What we offer

Employee discount on ASICS products
Tickets restaurant (10€ per day)
Free gym at the office + laundry services
Modern working environment
Joining an international company that is a premium True Sports Performance brand

Fulltime

Customer Service Advisor

Are you interested in the sports fashion industry? Do you have a constant desire...

Location

Spain , Barcelona

Salary

Expiration Date

Until further notice

Requirements

Able to work from Barcelona
Native or fluent level of Polish
Full professional level of English
Enjoy taking care of and helping people
Knowledge of Social Networks would be highly valued
Team player who is also able to work independently
Attentive, empathetic, flexible and proactive
Good communication skills
Passionate about sports
Eager to learn

Job Responsibility

Job Responsibility

Delivering a best-in-class consumer experience attending consumers in all sort of questions or issues regarding their orders, services etc. through different channels (issues during pre-sales, mid-sales and after-sales)
Data entry and maintenance of data related to the consumers at a local market level into the CRM platform
Managing cases and E-commerce questions using the software tools provided

What we offer

Ticket restaurant (10€ per working day)
Employee discount on ASICS products
Free gym at the office + laundry services
Modern working environment
Joining an international company that is a premium True Sports Performance brand

Fulltime

Customer Service Advisor

Are you interested in the sports fashion industry? Do you have a constant desire...

Location

Spain , Barcelona

Salary

Expiration Date

Until further notice

Requirements

Native or fluent level of Italian
Full professional level of English
Full professional level of Spanish
Knowledge of Social Networks would be highly valued
Team player who is also able to work independently
Attentive, empathetic, flexible and proactive
Good communication skills
Passionate about sports
Eager to learn
Able to work in Barcelona

Job Responsibility

Job Responsibility

Delivering a best-in-class consumer experience attending consumers in all sort of questions or issues regarding their orders, services etc. through different channels (issues during pre-sales, mid-sales and after-sales)
Data entry and maintenance of data related to the consumers at a local market level into the CRM platform
Managing cases and E-commerce questions using the software tools provided

What we offer

Permanent contract
Monday to Friday 09:00 to 18:00
Hybrid work model (50% from home)
Employee discount on ASICS products
Private health insurance
Tickets restaurant (10€ per day)
Free gym at the office + laundry services
Modern working environment
Joining an international company that is a premium True Sports Performance brand
Premium meditation subscription

Fulltime

Deputy Sales Manager

From humble beginnings on the shop floor to becoming a world-renowned bookmaker,...

Location

United Kingdom , Bradford

Salary

12.56 GBP / Hour

Expiration Date

Until further notice

Requirements

Be 18+ and have the right to work in the UK
Must be able to work evenings, weekends, and public holidays
Previous management experience would be beneficial
Ability to build credible relationships with colleagues and customers
Outstanding customer service skills and the ability to engage all customers
A passion for sports, betting and gaming is beneficial but not essential
An eagerness to learn, develop and flourish within the Betfred family

Job Responsibility

Job Responsibility

Leading and developing a team of retail colleagues in the absence of the Shop Manager
Delivering the highest possible retail standards and excellent customer service
Becoming an expert in betting and ensuring customers enjoy products and services responsibly
Ensuring all customers are betting within their means and that the 'Think 25' policy is always followed

What we offer

Bonuses
Incentives
Retail discount vouchers
Monthly pension contributions
Enhanced maternity & paternity pay
Long-service recognition programme and life milestone rewards
Recognition scheme to earn and convert points to spend with over 700 retailers
Comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests

Fulltime

Deputy Sales Manager

From humble beginnings on the shop floor to becoming a world-renowned bookmaker,...

Location

United Kingdom , Sheerness

Salary

12.56 GBP / Hour

Expiration Date

Until further notice

Requirements

Be 18+ and have the right to work in the UK
Must be able to work evenings, weekends, and public holidays
Previous management experience would be beneficial
Ability to build credible relationships with colleagues and customers
Outstanding customer service skills and the ability to engage all customers
A passion for sports, betting and gaming is beneficial but not essential
An eagerness to learn, develop and flourish within the Betfred family

Job Responsibility

Job Responsibility

Leading and developing a team of retail colleagues in the absence of the Shop Manager
Delivering the highest possible retail standards and excellent customer service
Becoming an expert in betting and making sure customers enjoy products and services responsibly
Ensuring all customers are betting within their means and that the ‘Think 25’ policy is always followed

What we offer

Bonuses
Incentives
Retail discount vouchers
Monthly pension contributions
Enhanced maternity & paternity pay
Long-service recognition programme and life milestone rewards
Recognition scheme to earn and convert points to spend with over 700 retailers
Comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests

Deputy Sales Manager

Our shops are at the heart of our business, and they all play a key part in thei...

Location

United Kingdom , Wibsey, Bradford

Salary

12.56 GBP / Hour

Expiration Date

Until further notice

Requirements

Be 18+ and have the right to work in the UK
Must be able to work evenings, weekends, and public holidays
Previous management experience would be beneficial
Ability to build credible relationships with colleagues and customers
Outstanding customer service skills and the ability to engage all customers
A passion for sports, betting and gaming is beneficial but not essential
An eagerness to learn, develop and flourish within the Betfred family

Job Responsibility

Job Responsibility

Leading and developing a team of retail colleagues in the absence of the Shop Manager
Delivering the highest possible retail standards and excellent customer service
Becoming an expert in betting and making sure customers enjoy products and services responsibly
Ensuring all customers are betting within their means and that the ‘Think 25’ policy is always followed

What we offer

Bonuses
Incentives
Retail discount vouchers
Monthly pension contributions
Enhanced maternity & paternity pay
Long-service recognition programme and life milestone rewards
Recognition scheme to earn and convert points to spend with over 700 retailers
Comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests

Deputy Sales Manager

From humble beginnings on the shop floor to becoming a world-renowned bookmaker,...

Location

United Kingdom , Bradford

Salary

12.56 GBP / Hour

Expiration Date

Until further notice

Requirements

Be 18+ and have the right to work in the UK
Must be able to work evenings, weekends, and public holidays
Previous management experience would be beneficial
Ability to build credible relationships with colleagues and customers
Outstanding customer service skills and the ability to engage all customers
A passion for sports, betting and gaming is beneficial but not essential
An eagerness to learn, develop and flourish within the Betfred family

Job Responsibility

Job Responsibility

Leading and developing a team of retail colleagues in the absence of the Shop Manager
Delivering the highest possible retail standards and excellent customer service
Becoming an expert in betting and making sure customers enjoy products and services responsibly
Ensuring all customers are betting within their means and that the ‘Think 25’ policy is always followed

What we offer

Bonuses
Incentives
Retail discount vouchers
Monthly pension contributions
Enhanced maternity & paternity pay
Long-service recognition programme and life milestone rewards
Recognition scheme to earn and convert points to spend with over 700 retailers
Comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests