Customer Service Manager EU Job at Haypp Group (Haninge)

Customer Service Advisor - Bi Lingual

Our client is hiring a dedicated Logistics Service Account Management Coordinato...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Excellent written communication skills in English and one EU language (Spanish, French, German, or Italian)
Experience in customer service or handling escalations
Ability to thrive in a fast-paced, dynamic environment with adaptability
Proficiency with digital tools, dashboards, and data analysis systems
Strong problem-solving skills with a proactive approach and ownership mindset

Job Responsibility

Manage seller enquiries
Investigate issues using data tools
Collaborate with logistics and customer support teams to deliver high-quality service
Educate sellers on platform policies
Identify opportunities for process improvements

Technical Customer Service Advisor

As a Technical Customer Service Advisor at Bókun you will undertake a variety of...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required (preferably in the B2B sector)
Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction
Hold a basic knowledge of CSS, HTML, and website CMS tools
Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution
A team player who is positive, friendly, and has a can-do attitude towards staff and customers
Receptive to constructive feedback and changes within the business
Confident and competent in handling complaints, mediation, and troubleshooting technical issues
Experience within the travel, tourism, leisure, and hospitality industries would be an advantage but is not essential if you have a passion for customer care
Experience in working to customer satisfaction-based targets and operational metrics such as quality and handle time
Fluency in written and spoken English plus but not essential an EU language between Spanish, Italian or French

Job Responsibility

Handle English inbound/outbound, Teams meetings, calls/emails or chats according to company policy
Troubleshooting incoming issues, identify root causes and finding a path to resolution
Researching and resolving internal (tier 1) and external user-reported issues related to the product
Gather data, test and replicate problems
Raising detailed bug tickets for the development team where necessary and proactively following up on the tickets
Ensure excellent troubleshooting documentation
Act as an internal escalation route for all Tier 1 support issues
Collaborating with technical teams to help with support escalations
Follow best practice incident management processes to meet your monthly goals (Initial response time, Quality scores, Customer Satisfaction metrics)

Fulltime

Corporate Account Manager - Eu

As a Corporate Account Manager – Europe, you will be responsible for managing ke...

Location

Netherlands , Eindhoven

Salary:

Not provided

Faber Group

Expiration Date

Until further notice

Requirements

Experienced and results-driven
Passion for delivering excellent customer experiences and fostering long-term relationships
Thrive in a fast-paced environment
Can think strategically and execute with precision
Solid understanding of commercial dynamics
Ability to manage complex client accounts
Highly motivated, adaptable
Can communicate effectively with both internal teams and senior stakeholders
Enjoys problem-solving
Embraces new challenges

Job Responsibility

Client Relationship Management: Serve as the main point of contact for corporate clients, ensuring their needs are met and maintaining strong relationships with key decision-makers
Account Strategy & Growth: Develop and implement strategies for growing and retaining corporate accounts, including identifying opportunities for upselling and cross-selling
Contract Negotiation: Lead negotiations for contracts, renewals, and pricing agreements, ensuring terms are beneficial to both the client and the company
Sales & Tender Management: Manage tender submissions and ensure the alignment of sales strategies with client needs and organizational objectives
Internal Collaboration: Work closely with internal teams such as operations, customer service, and product development to deliver tailored solutions to clients
Market Insights: Keep an eye on industry trends, competitor activities, and market changes to ensure IPP remains competitive and responsive to client demands
Reporting & Metrics: Monitor and report on account performance, using CRM and data tools to track key metrics and ensure targets are met
Problem Resolution: Act as the escalation point for client issues, resolving any challenges or conflicts that arise and ensuring high levels of customer satisfaction
Brand & Relationship Building: Enhance the company’s brand recognition and market presence by delivering exceptional customer experiences and fostering long-term partnerships

What we offer

A competitive salary and benefits package
Hybrid working opportunities, allowing you to work from home or in our modern offices across the EU
Flexibility in working hours to ensure a balance between professional and personal life
A dynamic and inclusive work environment where your input matters
Opportunities for growth and career progression as part of a fast-evolving company
The chance to work with innovative solutions that are transforming industries and creating sustainable impact

Fulltime

Chalet Manager (Relaxed Service)

We are pleased to offer Chalet Manager positions within our Relaxed Catered Chal...

Location

France , Val-d'Isère

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

All applicants must have the legal right to work in France, either through an EU passport or a valid Carte de Séjour.

Job Responsibility

Delivering an exceptional five-star guest experience
overseeing front-of-house, driver and housekeeping services
meal service including breakfast, afternoon tea and family-style evening meal
managing the chauffeur rota
maintaining high standards of cleanliness and presentation
making bookings for restaurants, ski school, ski hire and in-resort activities
communicating proactively with guests
completing weekly chalet accounts
collaborating with the Chalet Chef to manage food budgets
managing petty cash

What we offer

Competitive base salary with paid overtime
end-of-season performance-based bonus
holiday pay
accommodation with own bedroom and facilities
meals provided whilst working
full area ski pass reimbursement
travel contribution if joining from another location

Fulltime

Account Manager, Southern EU

The Account Manager is responsible for ensuring sales targets are met within the...

Location

Spain

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

BSc/BA Hons degree or equivalent – 2:1 or better
Minimum 5 years experience in account management
Professional Hair Care experience required
Fluency in Spanish or Italian
Excellent communication skills and cross-cultural sensitivity
Experience in managing complexity in a fast-paced environment
Experience managing a business with P&L accountability
Proven effectiveness in managing multiple stakeholders to deliver sales and growth

Job Responsibility

Ensure monthly, quarterly and annual sales targets and other KPIs for the market are met
Deliver best-in-class service and relationship building with customer principals, sales, and education teams that result in disproportionate influence for the brand
Build credible and collaborative working relationships with internal cross-functional/cross-channel colleagues
Develop, execute and track joint business plans for the mutual growth of customers and the company
Communicate consistently with salon distributor partners on all matters relating to account management
Regularly report on overall market activities and conditions as well as sales data and activities of customers
Conduct strategy meetings and sales training both virtually and in person
Proactively create, manage and ensure the accuracy of budgets and forecasts, identifying risks and opportunities
Visit key salons/pro stores to assess opportunities for improvement and report back to distributors and the company
Identify opportunities for improvement within distributor teams, procedures, or processes

What we offer

Paid Holiday
Federal Holidays
flexible work schedules
Company Contribution of 90% to employee's BUPA Supplemental Health Insurance
Employee Assistance Program through Telus Health
Company contributes 8% of pensionable earnings to Pension Scheme
Professional Development Reimbursement Program
Twenty (20) free products per year
friends and family discount

Fulltime

Global Customer Hubs Manager

This role exists to drive transformation into Global customer hubs space and bui...

Location

Poland , Silesia; Mazovia

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree
Experience working with a Global Customer Centres (GCC) (either in a parent company or partner organization), with exposure to Order‑to‑Cash, Planning, or Sales Operations
Strong English communication skills, both written and spoken
Proven programme/project management experience with clear accountability for deliverables and the ability to influence and hold stakeholders responsible
Ability to work both independently and collaboratively in a team environment
Strong analytical skills and hands‑on experience using analytical tools

Job Responsibility

Ensure high‑quality service delivery from the 3rd‑party partner, following processes aligned with the Unilever Way of Working
Define, monitor, and improve KPIs and SLAs to accurately measure service performance
Support in‑market teams in handling and escalating disputes and performance issues across all service lines for the specific EU markets
Drive continuous improvement and transformation, using analytics, insights, and automation to enhance partner performance

What we offer

Competitive annual bonus
Company car or car allowance
Participation in the company share program
Private pension plan
Private medical care (Medicover)
Private life insurance (Unum)
Sports and wellness package (Benefit Systems)
Two additional vacation days
Access to the Unilever employee shop
Access to Legimi (e‑book platform)

Fulltime

People Operations & Payroll Manager - UK & EU

SoundCloud is looking for a People Operations & Payroll Manager - UK & EU, 18-mo...

Location

Germany , Berlin

Salary:

Not provided

SoundCloud

Expiration Date

Until further notice

Requirements

3-5 years of experience in Human Resources and Payroll administration, ideally within a fast paced and international working environment
Proficient knowledge in Labor law and Social Security law
Exceptional organizational skills and the ability to ensure the accuracy of highly detailed information
People-oriented and have a customer service mindset and an empathetic approach to solving problems
Experience with payroll systems such as ADP and HRIS systems such as Workday. Not required, but ideal
Proactive, intentional with time management and work well independently

Job Responsibility

Steward SoundClouders through their entire employee lifecycle: from initial contract creation to onboarding, internal moves, offboarding, and beyond
Work closely with Workday - our system of record - to prepare and process payroll for approximately 260 employees in Germany and UK
Using a People support ticketing system to address employee requests and payroll inquiries, execute on existing processes while also constantly assessing areas of improvement
Process all payments and deductions accurately and on time
Reconcile all tax and social security deductions and ensure they are filed and paid correctly and on time
Prepare variable data for submission using the agreed templates and ensure accuracy
Manage absences such as sabbaticals, long-term illnesses, maternity/adoption/paternity
Processing vacation balances for departing employees
Managing and analyzing our payroll data to ensure accuracy and provide important information to other teams in the company (e.g., finance)
Identify and drive automation opportunities for the various People Team processes and tools

Fulltime

Danish Customer Advisor for On-Demand Transportation Service

Come and work with us. Do you want to contribute to an outstanding customer repr...

Location

Portugal , Porto

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Native or proficient level of Danish (C2)
Intermediate level of English (B1)
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal (work on site - Porto)

Job Responsibility

Provide first contact resolutions to customer queries
Offer specialized customer support through written and phone communication
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

What we offer

Central location with good public transportation connections (Train station and Bus Station at walking distance)
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Gym at the office
Job stability
Life-long skills and experience

Select Country

Customer Service Manager EU

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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