Customer Service Manager Benelux Job at Malvern Panalytical (Eindhoven)

Expert customer service benelux

As an expert in customer service, you will ensure that our customers in the Bene...

Location

Germany , Ennepetal

Salary:

Not provided

Faber Group

Expiration Date

Until further notice

Requirements

Commercial training or comparable qualification, preferably in logistics or customer service
At least 2 years of professional experience
Fluent business English is mandatory, French is highly desirable, German is an advantage
Customer- and service-oriented approach to work and a high degree of initiative
Strengths in communication, organization, and assertiveness, as well as quick comprehension
Confident use of MS Office programs, especially Excel

Job Responsibility

Ensure customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers
Be the first point of contact for all customer concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders
Support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations
Have an open eye for opportunities to improve processes or maximise our impact
Support and advise our existing customers
Prepare and negotiate offers and track orders
Be responsible for handling complaints
Assist in expanding our customer network by acquiring new customers
Compile statistics and reports and always look for opportunities for optimization on this basis

What we offer

Flexible working hours and mobile working
Personnel development, training & coaching, and leadership programs
Internal events
Comprehensive onboarding program that includes a buddy

Servicenow Team Lead

Sopra Steria offers tailored, end-to-end corporate technology and software solut...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's or master’s degree in Computer Science, Information Technology or a related field
8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
5+ years of experience in senior consultancy and architecture roles
ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
Experience with ServiceNow Workflows, Automations and Integrations
Ability to translate complex business requirements into functional/technical ServiceNow solutions
Solid knowledge of ITIL processes and best practices
Experience leading and collaborating with teams across local, nearshore and offshore locations
A clear passion for ITSM tools such as ServiceNow

Job Responsibility

Grow a team of specialised ServiceNow consultants within the Benelux market
Be active in the ServiceNow community and share your passion with other business lines and customers
Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
Design, integrate and architect ServiceNow solutions/modules to meet business requirements
Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management)
Manage functional and technical documentation for ServiceNow configuration and customizations
Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
Actively contribute to leading practices and share expertise related to the ServiceNow platform

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Technical ServiceNow Architect

Sopra Steria is seeking a ServiceNow Evangelist/Ambassador to represent the Serv...

Location

Belgium , Flanders/Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's or master’s degree in Computer Science, Information Technology or a related field
8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
5+ years of experience in senior consultancy and architecture roles
ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
Experience with ServiceNow Workflows, Automations and Integrations
Ability to translate complex business requirements into functional/technical ServiceNow solutions
Solid knowledge of ITIL processes and best practices
Experience leading and collaborating with teams across local, nearshore and offshore locations
A clear passion for ITSM tools such as ServiceNow

Job Responsibility

Grow a team of specialised ServiceNow consultants within the Benelux market
Be active in the ServiceNow community and share your passion with other business lines and customers
Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
Design, integrate and architect ServiceNow solutions/modules to meet business requirements
Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management,…)
Manage functional and technical documentation for ServiceNow configuration and customizations
Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
Actively contribute to leading practices and share expertise related to the ServiceNow platform

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Customer Success Manager - Benelux, Laser Scanning

Do you have what it takes to drive and maximize customer success for our unique ...

Location

Netherlands

Salary:

Not provided

NavVis GmbH

Expiration Date

Until further notice

Requirements

A Bachelors or Masters degree in Geosystems, Engineering or Computer Science
3+ years of experience in B2B customer success, account management, or consulting
Proven track record of building trusted relationships with B2B clients and delivering measurable business value
Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
Willingness to travel across the region to build deeper relationships and address customers' technical needs

Job Responsibility

Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
Communicating effectively at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organization
Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively

What we offer

30 days of paid time off per year
Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
Deutschlandticket subsidy to support sustainable travel using public transport
Flexible working hours and a hybrid work setup
Full visa and relocation support for international candidates
Attractive bike leasing model through JobRad
Competitive compensation package
Up to 4000 EUR employee referral bonus
Financial support for local language classes

Fulltime

Expert Logistics Service Benelux Northern Europe

Do you want to grow your logistics expertise in an international environment?As ...

Location

Netherlands , Eindhoven

Salary:

Not provided

Faber Group

Expiration Date

Until further notice

Requirements

Completed commercial training (e.g., Office Management Assistant
ideally Freight Forwarding and Logistics Services or a comparable qualification)
2–5 years of professional experience in a logistics or transport environment
Good knowledge of transport handling, freight exchanges (e.g., Timocom, Teleroute), and ERP systems
Confident use of MS Office (especially Excel) and common ERP systems
Experience working with international customers and CRM systems
Solid understanding of logistical workflows and service‑oriented processes
Strong negotiation and communication skills
High level of intercultural competence and confidence when interacting with diverse stakeholders

Job Responsibility

Consolidation of releases and orders, as well as management and processing of the dispatch planning list
Researching available freight capacities through online searches, freight exchanges, and the ERP system
Managing freight and loading space platforms such as Timocom or Teleroute
Conducting price negotiations, assigning transport orders, and sending relevant documentation to service providers
Processing complaints and clarifying transport invoices in cases of non‑performance
Monitoring lead times, pick‑up and delivery dates, and adjusting clearances and orders in case of deviations
Reporting problematic loading and unloading locations to customer service and field sales teams
Market observation, network maintenance, and preparation of analyses to optimize the transport network

What we offer

Flexible working hours
Mobile work
Training and coaching
Health programs
Internal events
Comprehensive onboarding program including a buddy system

Fulltime

Sales Manager

Valmet is looking for an experienced Sales Manager to join our team in the Nethe...

Location

Netherlands , Amersfoort

Salary:

Not provided

Valmet Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Automation, Electrical Engineering, or a related field
Minimum 5 years in solution sales for process industries (e.g., P2X, LNG, Oil & Gas)
Proven track record in automation sales development (DCS and/or process solutions)
Strong technical foundation in industrial automation
Ability to manage complex negotiations, including legal and administrative aspects
Strategic sales planning and execution skills
Excellent presentation and negotiation abilities across multiple organizational levels
Fluency in English and Dutch (mandatory)
Availability to travel frequently within the Netherlands and the rest of Benelux and occasionally to Germany

Job Responsibility

Lead and develop the Automation System solution business in the Process Industry market, focusing on DCS and process automation solutions
Drive value-added sales by understanding customer needs and differentiating Valmet’s offering through Performance Solutions
Support the Head of EPS in defining and implementing growth strategies and action plans
Manage direct and indirect sales processes to meet or exceed targets
Identify new customers and business opportunities in EPS markets such as P2X, LNG and Oil & Gas
Prepare sales forecasts, budgets, and competitor analysis for assigned accounts
Analyze technical inquiries, define scope, and collaborate with product teams to deliver tailored solutions
Work closely with the Service organization to ensure customer satisfaction and service business growth
Stay informed about new product launches and competitor activities
Build and maintain strong, long-term relationships with customers through regular visits across the Netherlands, Germany, and Benelux

What we offer

A challenging and rewarding role in a global organization
Opportunities for professional growth and development
The chance to work with cutting-edge automation solutions and contribute to the success of major industrial projects

Fulltime

Managing Consultant, Services Business Development

The Business Development & Sales Manager, in partnership with the existing team,...

Location

Belgium , Waterloo

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Undergraduate degree required
MBA or relevant post graduate degree recommended
Experience from a top-rated consulting or digital firm desirable
Payments/banking expertise and experience helping financial institutions at the executive leadership level
Entrepreneurial mindset, creativity and strong commercial sense
Excellent verbal and written communication skills
Excellent analytical skills
Ability to work on a team or independently
Ability to multi-task in a fast-paced, deadline-driven environment
Advanced Word, Excel and PowerPoint skills

Job Responsibility

Together with existing team, shape Data & Services growth strategy in Benelux and execute against that strategy
Identify the most critical aspects of a problem Client or market is facing to determine new business opportunities
Leverage deep knowledge of all the Mastercard Data & Services capabilities and how they fit together to create customized and relevant solutions for clients solving for their needs
Leverage subject matter experts to develop best customized proposals for the clients
Write well-structured and persuasive proposals and communicate to executives to pursue
Develop strong relationships / partnerships with senior level client management
Identify and pursue related sales with client senior executives
deliver strong sales pitches
Align efforts with Mastercard core team for sales success, including managing external obstacles and maintaining leadership alignment and support
Partner with project team to ensure project quality and identification of follow-up sales opportunities

Fulltime

Country Sales Manager Netherlands & BeNeLux

We seek a Dutch speaking dynamic and results-driven Country Sales Manager to joi...

Location

Netherlands , Amsterdam

Salary:

70500.00 - 85000.00 EUR / Year

Herbruck Poultry Ranch

Expiration Date

Until further notice

Requirements

Eight years of field sales experience in an OEM and Dealer environment, preferably within the marine or automotive industry
Ability to manage and strengthen dealer and OEM relationships
technical background and experience is an advantage, especially in the mechanics and electronics
Financial Management
Native Dutch, Fluent French and English level, both written and spoken
Positive attitude and open for new ideas
Customer orientation
Good interpersonal and communication skills – both verbal and written
Displays initiative
Ability to work independently

Job Responsibility

Responsible for Marine Trade Area analysis within the scope: identifying regional strengths and weaknesses and formulating plans to strengthen the dealer network
Implement dealer network changes by evaluating prospective new dealers from a retail, service, and financial viewpoint to determine whether the dealer has the strengths required to operate effectively for the brand(s)
Manage a dealer network by helping to identify and drive improvements in retail performance through improvements in merchandising, local marketing and CRM
Manage the dealer wholesale commitment process to maximise wholesales into the dealer while properly taking into account the dealer’s inventory. Build strong partnerships with the dealer by creating business and marketing plans to drive growth and following them through
Coordinate OEM efforts within the assigned territory to drive potential OEM partnerships
plan and develop sales and service for OEM. Seek and investigate potential new OEM customers within the assigned territory to increase Mercury Marine's business
Actively manage dealer relationships to drive increasing brand loyalty and sales
Actively promote the brands to new and prospective dealers to motivate and drive dealer interest in and desire for them
Represents BeNelux in the monthly planning and SIOP cycle
Contributes significantly to market and competition analytics as well as the creation of countermeasures

What we offer

Disability Insurance
Travel Allowance
Group Pension Scheme
Company Car and Fuel Card
Mobile Phone & Laptop
Sales Incentive Plan at 15%
Homeworking
Employee Discount Program that allows for discounts on Boats, Engines and P&A
Employee Boat Hire Program

Fulltime

Customer Service Manager Benelux

Malvern Panalytical

Location:
Netherlands , Eindhoven

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 02, 2026

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