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Customer Service & Logistics Executive

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The People Co.

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Location:
Ireland , Dublin

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

32000.00 - 35000.00 EUR / Year
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Job Description:

Our client, a fast-growing and internationally recognised organisation within the global ingredients and supply chain sector, is seeking a proactive and highly organised Customer Service & Logistics Executive to support daily export operations and deliver best-in-class service to a global customer base. Based in Dublin, this is an excellent opportunity to join a dynamic and agile team in a role that combines customer service, logistics coordination, and operational execution.

Job Responsibility:

  • Manage the full sales order lifecycle, including order receipt, amendments, and shipment coordination on a daily basis
  • Ensure a high level of customer satisfaction by building strong relationships and managing or escalating issues promptly
  • Work closely with freight forwarders to ensure timely and accurate delivery of customer orders
  • Communicate proactively with customers regarding order updates, delays, and general service queries
  • Collaborate daily with warehouse teams to ensure dispatch plans are accurate, achievable, and aligned with customer requirements
  • Provide regular updates to customers on freight delays and potential supply chain disruptions
  • Work closely with logistics teams to ensure inbound raw materials are managed in line with customer demand
  • Liaise with Technical and Quality teams to resolve customer issues and manage responses effectively
  • Support and contribute to continuous improvement initiatives across customer service and logistics operations
  • Develop and maintain strong relationships with customers, ensuring a consistent and high-quality experience throughout the order lifecycle
  • Ensure all activities are carried out in line with relevant product specifications and regulatory requirements

Requirements:

  • Degree-educated, or equivalent, with a willingness to learn and develop within a fast-paced environment
  • Strong communication skills, both written and verbal, with the ability to build relationships at all levels
  • Customer-focused mindset with a proactive and solution-oriented approach
  • Highly organised with strong time management skills and the ability to meet tight deadlines
  • Ability to remain calm under pressure and manage multiple priorities effectively
  • Confident in influencing and negotiating with internal and external stakeholders
  • Strong interpersonal and presentation skills
  • A collaborative team player with a positive and flexible attitude
What we offer:
  • Opportunities for training, development, and career progression
  • Supportive and collaborative team environment
  • Exposure to international logistics and global customer operations
  • Competitive salary and benefits package

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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