Customer Service & Logistics Advisor Jobs

Customer Service Advisor

First point of contact for customers and colleagues visiting the Bodyshop. Respo...

Location

United Kingdom , Nottingham

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

Strong attention to detail
Ability to deal professionally with the issues that arise
Excellent communication skills in all areas, including by telephone, email and in face-to-face situations
Computer literate
Ability to understand, implement and review complex processes
Proactive
Ability to organise time and resources
Good time management and prioritisation skills
Handling confidential information

Job Responsibility

Responsible for the reception area, including greeting customers and providing a positive and welcoming experience
Deliver exceptional customer service
Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars
Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines
Regularly update the customer with progress on their repair
Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs
Process payments and issue invoices
Supporting with handling complaints in line with Company policy
Adhere to all company policies, procedures, and service level agreements
Knowledge and compliance with Health and Safety regulations

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Monthly and Annual Bonus schemes
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Service Advisor

First point of contact for customers and colleagues visiting the Bodyshop. Respo...

Location

United Kingdom , Birmingham

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

Strong attention to detail
Ability to deal professionally with the issues that arise
Excellent communication skills in all areas, including by telephone, email and in face-to-face situations
Computer literate
Ability to understand, implement and review complex processes
Proactive
Ability to organise time and resources
Good time management and prioritisation skills
Handling confidential information

Job Responsibility

Responsible for the reception area, including greeting customers and providing a positive and welcoming experience
Deliver exceptional customer service
Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars
Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines
Regularly update the customer with progress on their repair
Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs
Process payments and issue invoices
Supporting with handling complaints in line with Company policy
Adhere to all company policies, procedures, and service level agreements
Knowledge and compliance with Health and Safety regulations

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Monthly and Annual Bonus schemes
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Service Advisor

Are you passionate about customer service and looking for a role where you can m...

Location

United Kingdom , Shefford

Salary:

29000.00 - 32000.00 GBP / Year

JSL Solutions Ltd

Expiration Date

Until further notice

Requirements

Previous customer service experience
ERP system knowledge a bonus
Strong communication skills, both written and verbal
Confident handling customer enquiries by phone and email
Organised and methodical, able to manage multiple tasks effectively
Positive, team-oriented, and eager to learn and improve
Comfortable working in a fast-paced office environment

Job Responsibility

Handling customer enquiries via phone, email, and at the trade counter
Processing sales orders, returns, and credits through the ERP system
Liaising with the warehouse and field sales teams to ensure smooth order fulfilment
Providing advice on products, warranty processes, and technical queries
Overseeing van fleet KPI input, maintenance, and paperwork
Supporting the branch manager with site maintenance and operational tasks
Ensuring high standards of health & safety are met at all times

What we offer

25 days holiday + bank holidays
Pension scheme – salary sacrifice with company matching up to 6%
Life assurance – 3x your salary
Employee Assistance Programme – including up to 6 counselling sessions per case
Ongoing training and leadership development with internal and external providers

Fulltime

Customer Service Advisor

First point of contact for customers and colleagues visiting the Bodyshop. Respo...

Location

United Kingdom , Bristol

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

Strong attention to detail
Ability to deal professionally with the issues that arise
Excellent communication skills in all areas, including by telephone, email and in face-to-face situations
Computer literate
Ability to understand, implement and review complex processes
Proactive
Ability to organise time and resources
Good time management and prioritisation skills
Handling confidential information

Job Responsibility

Responsible for the reception area, including greeting customers and providing a positive and welcoming experience
Deliver exceptional customer service
Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars
Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines
Regularly update the customer with progress on their repair
Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs
Process payments and issue invoices
Supporting with handling complaints in line with Company policy
Adhere to all company policies, procedures, and service level agreements
Knowledge and compliance with Health and Safety regulations

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Monthly and Annual Bonus schemes
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Customer Services Advisor

Join Our Team as a Customer Services Advisor! Are you passionate about deliverin...

Location

United Kingdom , Towcester

Salary:

25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Passionate about delivering exceptional customer service
Thrive in a dynamic environment

Job Responsibility

Responding to customer inquiries via phone, email, and chat
Providing accurate information about our services and resolving any issues promptly
Building strong relationships with customers to enhance their experience
Collaborating with internal teams to improve our service delivery
Maintaining records of customer interactions and feedback

What we offer

Competitive salary and benefits package
Opportunities for professional development and career progression
A fun, engaging workplace culture that values teamwork and innovation
Recognition programmes to celebrate your achievements

Fulltime