Customer Service Liaison Job at Brook-St Hiredonline (London)

Customer Liaison Executive

Key customer-facing role where you'll be the first point of contact for clients ...

Location

United Kingdom , Windsor

Salary:

27000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in customer service and order processing
Clear, confident, and professional telephone manner
Background in luxury interiors, fabrics, or design is a plus
Proficiency in MS Office
SAP experience is advantageous
Highly organised, detail-oriented, and proactive
Able to work independently and take initiative
Passionate about interiors and delivering excellence

Job Responsibility

Process and follow up on sales orders and quotations
Respond to customer enquiries via phone and email
Ensure accurate data entry and order tracking
Liaise with distributors, showrooms, and internal sales teams
Build strong relationships with interior designers, specifiers, and architects
Identify and follow up on new business opportunities
Promote luxury fabrics and accessories
Manage revenue targets for a defined customer group
Deliver world-class customer experience and aftercare
Handle returns and resolve issues efficiently

What we offer

Competitive salary based on experience
Work with a globally respected luxury brand
Join a supportive and dynamic team
Gym membership
Company pension scheme
Private healthcare
Company bonus scheme
Attend industry events in the interiors/luxury sector
Opportunities for career growth and development

Fulltime

Customer Service Representative

As a Customer Service Representative, you will play a crucial role in managing c...

Location

United States , Woodland Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Ensure accurate and efficient processing of customer orders
Handle inbound and outbound calls, effectively addressing customer inquiries
Maintain a clear understanding of company's customer service policies
Update customers on their orders in a timely and detail-oriented manner
Maintain a close liaison with shipping partners like UPS or FedEx to track shipping information
Efficiently assist with damage reports and take necessary action
Utilize Microsoft Excel and Word for data entry and email correspondence
Undertake multi-tasking activities, including order entry and inventory management
Possess strong skills in answering inbound calls, handling customer queries with efficiency and detail orientation
Demonstrated expertise in providing exceptional customer service, ensuring customer satisfaction and loyalty

Job Responsibility

Ensure accurate and efficient processing of customer orders
Handle inbound and outbound calls, effectively addressing customer inquiries
Maintain a clear understanding of company's customer service policies
Update customers on their orders in a timely and detail-oriented manner
Maintain a close liaison with shipping partners like UPS or FedEx to track shipping information
Efficiently assist with damage reports and take necessary action
Utilize Microsoft Excel and Word for data entry and email correspondence
Undertake multi-tasking activities, including order entry and inventory management

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Service Administrator

Customer Service Administrator role at a vibrant media company in Chesterfield. ...

Location

United Kingdom , Chesterfield

Salary:

25500.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong background in customer service or account management
Organised individual
Confident communicator
Skilled negotiator
Enjoy building relationships and solving problems

Job Responsibility

Providing outstanding customer service and support
Acting as the main liaison for client queries and requests
Monitoring contract renewals and leading contract negotiations
Supporting the onboarding process for new clients
Keeping the CRM system up to date

What we offer

Hybrid working: 3 days per week in the Chesterfield office, 2 days working remotely
Free parking on site
25 days holiday plus bank holidays
Extra day off for your birthday
Option to buy and sell holidays

Fulltime

Customer Service Coordinator

Are you ready to take your customer service skills to the next level? We are see...

Location

United Kingdom , Solihull

Salary:

27500.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experienced as a Customer Support Coordinator or in a similar role
A team player with strong communication, time management, and problem-solving skills
Proficient in handling inbound customer queries and making outbound calls
Diligent, organised, and responsible, with a professional 'people-first' attitude
Personable and adaptable in communication, able to engage with all levels of customers

Job Responsibility

Collaborate with a team of Customer Support Coordinators
Maintain positive relationships with the growing customer base across all products
Act as the key liaison between our customers, new business team, and account management team
Onboard and set up new customers seamlessly
Address system and technical queries by liaising with our technical department
Provide regular updates to the Customer Service Manager on progress, risks, and issues
Accurately record all customer interactions on the bespoke CRM system

What we offer

Hybrid working (3 days in office, 2 days from home)
25 days holiday plus bank holidays
Company Bonus
free parking

Fulltime

Sales & Customer Service Administrator

We're working with a well-established UK-based company that's a leader in its fi...

Location

United Kingdom , Weston-super-Mare

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a fast-paced administrative or customer service role
A keen eye for spotting sales opportunities and a confident, consultative approach
Strong communication skills - both written and verbal
Excellent organisational skills and the ability to manage multiple priorities
A proactive, can-do attitude and a team-focused mindset
Confidence using Microsoft Office and CRM systems (or the ability to learn quickly)

Job Responsibility

Customer Engagement - Responding to emails and calls with professionalism and warmth, identifying customer needs and offering suitable solutions
Upselling & Cross-Selling - Spotting opportunities to introduce complementary products or upgrades that add value for the customer
Sales Support - Preparing accurate quotes, following up on warm leads, and helping convert enquiries into confirmed orders
Marketing Outreach - Sending promotional materials and product updates to keep customers informed and engaged
Order Management - Coordinating orders from start to finish, ensuring smooth delivery and excellent service
Supplier Liaison - Working with suppliers to obtain quotes and manage procurement paperwork
Logistics Coordination - Organising deliveries and resolving any issues quickly and efficiently

What we offer

Free on-site parking
Casual dress code
Supportive, friendly team
Modern office environment
A role where your ideas and input are genuinely valued

Fulltime

Sales and Customer Service Administrator

Sales & Customer Service Administrator role supporting the sales process and enh...

Location

United Kingdom , Weston-super-Mare

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a fast-paced administrative or customer service role
A keen eye for spotting sales opportunities and a confident, consultative approach
Strong communication skills - both written and verbal
Excellent organisational skills and the ability to manage multiple priorities
A proactive, can-do attitude and a team-focused mindset
Confidence using Microsoft Office and CRM systems (or the ability to learn quickly)

Job Responsibility

Customer Engagement - Responding to emails and calls with professionalism and warmth, identifying customer needs and offering suitable solutions
Upselling & Cross-Selling - Spotting opportunities to introduce complementary products or upgrades that add value for the customer
Sales Support - Preparing accurate quotes, following up on warm leads, and helping convert enquiries into confirmed orders
Marketing Outreach - Sending promotional materials and product updates to keep customers informed and engaged
Order Management - Coordinating orders from start to finish, ensuring smooth delivery and excellent service
Supplier Liaison - Working with suppliers to obtain quotes and manage procurement paperwork
Logistics Coordination - Organising deliveries and resolving any issues quickly and efficiently

What we offer

Free on-site parking
Casual dress code
Supportive, friendly team
Modern office environment
A role where your ideas and input are genuinely valued

Fulltime

Customer Service Administrator

Our client is seeking a dedicated Customer Service Administrator to join their d...

Location

United Kingdom , Glasgow

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Excellent Communication Skills: A confident and professional telephone manner with outstanding communication abilities
Sales Environment Thriving: The ability to excel in a fast-paced sales environment, meeting targets and deadlines
Customer-Focused Attitude: A commitment to providing the highest level of service to our clients
Drive and Ambition: A genuine desire to achieve exceptional results for clients
Technical Proficiency: Strong MS Office skills, particularly proficiency in Excel

Job Responsibility

Customer Relationship Management: Build and maintain strong relationships with existing and new customers to ensure high levels of satisfaction and encourage repeat business
Sales Opportunities: Up-sell products during client interactions to maximise sales potential
Efficient Inquiry Handling: Manage incoming inquiries via a centralised mailbox, providing prompt and accurate responses
Quotation Issuance: Issue quotations to customers, ensuring accuracy and compliance with company guidelines
Client Liaison: Communicate with clients regarding lead times, updates, and order statuses
Sales Tracking: Track sales leads and inquiries, maintaining accurate and updated records
Inbound Call Management: Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns
Supplier Communication: Liaise with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout

What we offer

Exciting Opportunity: Become part of a vibrant organisation that values client satisfaction and sales excellence
Flexible Work Environment: Enjoy the benefits of working from home while staying connected with your team through regular office meet-ups
Career Growth: Take advantage of opportunities to develop your skills and advance your career in a supportive environment

Fulltime

Customer Service Administrator

Join our team as a Customer Service Administrator in a dynamic organisation in t...

Location

United Kingdom , Bromley

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proactive attitude
Strong multitasking abilities
Excellent time management
Creative problem solver
Attention to detail
Computer proficiency in Sage Line 200, Excel, Outlook, and Word
Available to work in the office three days a week

Job Responsibility

Invoicing daily orders
Order tracking and obtaining Proof of Delivery
Order processing via email, customer portals, and Teams using Sage
Back order management
Cash payments processing through online Sage Pay
Daily reporting of shipping reports to corporate customers
Email management for two busy email addresses
Lost parcels investigation and liaison with couriers
Collaboration with Sales Team
Account setup for new customers and security checks

What we offer

Hybrid work arrangement (3 days in office, 2 days from home)
Close to public transport (5-minute walk from Bromley South train station)
Equal opportunities employer
Diversity and inclusivity focused
Reasonable adjustments support

Fulltime

Customer Service Liaison

Brook-St Hiredonline

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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Brook-St Hiredonline

Location:United Kingdom , London

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 04, 2026

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Contract Type:
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Job Posted:
March 04, 2026