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Customer service level 2 apprenticeship

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Sheffield Children's NHS Foundation Trust

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Location:
United Kingdom , Sheffield

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

14722.00 GBP / Year
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Job Description:

Level 2 Apprenticeship: 15 months | Full-time. We're looking for someone to join us across all service sites, starting in May 2026. This is a fantastic opportunity to gain a Level 2 Customer Service Practitioner qualification and learn valuable customer service and administrative skills. This apprenticeship offers excellent career pathways in both corporate and patient-facing services, with opportunities for growth within different departments at the Trust.

Job Responsibility:

  • Provide exceptional customer service across different departments, both internally and externally
  • Communicate with our customers using different methods (phone, email, in-person)
  • Learn and develop IT skills to help administer customer service tasks
  • Handle confidential information
  • Answer and manage telephone calls
  • Support administrative tasks, including scheduling appointments and assisting with daily operations
  • Engage with a range of professionals and service users to ensure high-quality service delivery

Requirements:

  • Minimum of 4 GCSEs at grade 8-3 (A*-D) or equivalent which must include Maths and English
  • Basic working knowledge of Microsoft Word, Excel and Outlook
  • Able to carry out tasks accurately following instruction
  • Able(or keen to learn how) to communicate effectively and sensitively with colleagues, service users and members of the public
  • Basic computer skills i.e. able to use e-mail and internet to send and retrieve information
  • Committed to completing the Customer Service Practitioner Level 2 Apprenticeship
  • Willing to travel to meet the demands of the post
  • Able to carry out the duties of the role, with reasonable adjustments where necessary
  • Must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract
  • Must not already have a qualification at a higher level within the same subject matter

Nice to have:

  • ECDL/CLAIT or equivalent
  • Formal typing/word processing qualification
  • Administrative work or voluntary experience
  • Experience of dealing with the public on the telephone and/or face to face
  • Experience of team working
  • Knowledge of other Microsoft packages e.g. Access, PowerPoint
  • Knowledge of administrative working processes and procedures
  • Knowledge of the Data Protection Act and Confidentiality
  • Able to work to deadlines
  • Able to work with limited supervision but seek advice when appropriate
What we offer:
  • Excellent career pathways in both corporate and patient-facing services
  • Opportunities for growth within different departments at the Trust
  • Generous annual leave and pension schemes
  • Health and wellbeing programmes
  • Exclusive discounts

Additional Information:

Job Posted:
January 29, 2026

Expiration:
March 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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