Customer Service Leader Job at Aramex

Team Leader Customer Service with Dutch

At Circle K Business Centre in Warsaw, we are part of #OneTeam working across th...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree (Bachelor level) – preferable
Experience in customer service
Good IT skills MS Office, SAP etc.
Very good Dutch language skills
Good English language skills

Job Responsibility

Managing a Customer Service team (7–8 people) - organizing work, setting priorities
Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere
Implementing improvements in team members’ work and actively engaging in problem-solving
Work with databases and IT-systems. Information data input and maintenance. Registration of contact information, complaints, problem situations etc. in databases if required
Describe and communicate daily processes. Support manager on daily tasks in scheduling for each day based on traffic expectancies
match staffing to meet service levels and arrange and run team and cross-team meetings, keep dashboards updated and track of unplanned deviances
Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration
Participate in different client service projects according to current priorities of unit
Assist manager in training and coaching of new and existing employees
ensure continuous knowledge transfer within a team (floorwalking)

What we offer

Contract of employment
Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office

Fulltime

Team Leader - Customer Service

Reporting to the Junior Operations Manager, the Team Leader will be responsible ...

Location

South Africa , Cape Town

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

Managerial Diploma or Degree (advantageous)
Strong knowledge of customer service and contact centre operations
Proven people management and coaching experience
Advanced computer literacy and strong data analysis skills
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Process-driven with strong attention to detail
Highly motivated, adaptable, and able to manage priorities under pressure
Ability to build strong working relationships across teams and departments
Ability to manage multiple priorities in a fast-paced environment

Job Responsibility

Actively manage and support agents through regular feedback, coaching, and performance management
Oversee day-to-day operational performance of the assigned team
Ensure all KPIs, quality standards, and client SLAs are achieved
Manage adherence, attendance, and scheduling within the team
Handle escalations, customer complaints, and operational interruptions
Conduct 1:1 performance and development sessions (PEPs)
Work closely with Performance Coaches to support agent development
Compile, analyse, and report on operational data and performance metrics
Maintain consistent communication within the team and across departments
Lead by example and uphold Collinson Group South Africa’s standards of professionalism, integrity, and conduct

Store Customer Service Leader

Location

Italy , Pisa

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience in Customer Service/Customer Care and knowledge of retail environment
Broad knowledge of customer life cycle and critical pain points connected to and between customer care
Broad knowledge about the local market environment, expectations from omnichannel customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
Extensive knowledge of customer service (including: all aspects of the customer return, churn and exchange process), problem solving and conflict handling techniques
Broad knowledge of data analytics, operational plans (including cost and budget management) and goals, as well as continuous follow up on store KPIs
Strong leadership capabilities including ability to lead the business through the team and with the other store’s stakeholders, finding solutions for customer and operational issues
Ability to work independently and reliably on agreed working methods and able to implement solutions quickly
Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity
Good attention to details by being persistent, structured and accurate
A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships, through good communication, negotiation and influencing skills

Job Responsibility

Take responsibility for your department goals in every channels and secure that your action plan ensures the country priorities are implemented in your store
Create and implement the local customer relations' action plan by identifying root causes of resolutions cases, using customer insights and needs and actively cooperate with all key stakeholders within commercial and beyond to secure integration, capacity development, quality performance of all services
Lead the deployment at local level of the country complete Services Offer (including planning, delivery, assembly, financing) steering towards a profitable and sustainable growth
Secure proactive communication of the full services offer in all relevant media and communication channels, following country directions
Secure that global and local solutions (working methods and tools to support a simple and smooth customer journey) are implemented in a successful way and follow ASR and compliance
Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer friendly handling of complaints also through data driven approach
Act as key operational point of contact to Remote Customer Meeting Point (RCMP) and provide input to the service agreements and support co-workers in executing those
Proactively work with People Planning department to have the right number of competent co-workers in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors and offer a professional service
Ensure your team has the right growth mindset and customer focused culture and attitude, the correct knowledge about the services strategy and working routines for proper customer resolution
Recruit, onboard & develop your team, its individual members, and their talent to have engaged co-workers and ensure a succession planning

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Fulltime

Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

Customer Service Team Leader – Construction

Campbell Property Group (CPG), one of Australia’s leading residential constructi...

Location

Australia , Norwest

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience as a hands-on customer service leader within the construction industry
Proven experience leading teams in high-volume customer centric environment
Demonstrated experience managing escalations and service recovery
Strong understanding of construction processes and customer touchpoints from contract to handover
Familiarity with HIA contracts, variations, DA/CDC processes, and document control
Proficient in CRM/project platforms such as ClickHome (or equivalent)
Empathetic and composed, with a strong sense of professionalism under pressure
People-focused and inspiring, with the ability to build trust and develop high-performing teams
Organised and detail-oriented, maintaining high standards of documentation and workflow
Collaborative and solutions-focused, fostering strong relationships across departments

Job Responsibility

Lead and coach a team of 6 CSCs across pre-construction and construction, setting clear expectations and career development plans
Conduct regular 1:1s, team meetings, and formal performance reviews
Drive a culture of accountability, ownership, and service excellence
Support onboarding, training, and continuous professional development of team members
Monitor customer satisfaction scores and proactively identify service improvement opportunities and team efficiencies
Act as the first point of contact for complex or escalated customer concerns
Monitor ClickHome workflows and milestone tracking to ensure accurate file progression
Maintain oversight of all customer touchpoints and communication triggers
Ensure all documentation is completed accurately and on time eliminating bottlenecks that impact progression or communication
Collaborate effectively with Drafting, Estimating, Permits, Site Supervisors, and other stakeholders

What we offer

Secure undercover parking
A welcome gift when you start – to make you feel at home
Competitive pay and flexible work options
A focus on your health and wellbeing – with multiple gym and health insurance discounts
Great retail deals – including travel, groceries, and more
Big savings on home builds, trades, suppliers and utilities
Ongoing learning through the CPG Academy, with mentoring and unlimited training
Opportunities to give back through our charity partners
Generous leave – including parental, volunteer, reservist and emergency services leave
Free wellbeing support for you and your family, including EAP and health coaching

Fulltime

Customer Service Team Leader

We are seeking an experienced Customer Service Team Leader (10 month fixed term ...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

Customer Service Team Leader

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

Customer Service Team Leader

We are seeking an experienced Customer Service Team Leader (10 month fixed term ...

Location

Australia , Old Toongabbie

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands
Flexible schedule availability, including evenings and weekends as needed

Job Responsibility

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives

Fulltime

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Customer Service Leader

Job Description

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