Customer Service Lead for Nordics Job at Office Angels (Kingston Upon Thames)

Client Relations Manager

We're looking for a Client Relations Manager to lead our customer operations tea...

Location

Sweden , Malmö

Salary:

Not provided

efficy

Expiration Date

Until further notice

Requirements

Experience in customer success and/ or customer support operations, ideally in SaaS
Track record of building or improving customer service processes
Comfortable leading a small team while doing hands-on work
Analytical mindset with focus on metrics and continuous improvement
Strong communication skills in English and at least one Nordic language
Practical approach to problem-solving—you find what works, and you’re not afraid to test new ways of working

Job Responsibility

Lead and develop a team of 3 client relations specialists
Build and refine processes that balance efficiency with customer satisfaction
Manage team performance, coaching, and skill development
Coordinate workload distribution and resource planning
Handle escalated customer issues
Ensure smooth onboarding for new customers in your segment
Monitor customer health metrics and address retention risks
Grow and retain portfolio of customers in Client Relations portfolio
Modernize existing customer service workflows and tools
Identify automation opportunities in routine customer interactions

What we offer

A stable and growing company with an entrepreneurial mindset, where your ideas are valued, and we support you in making them happen
High flexibility—hybrid work is part of our DNA
State-of-the-art offices where teamwork is the norm
International growth opportunities and internal mobility
A competitive salary package with a bonus system and a referral program
Engaging events: team lunches, after-work gatherings, sports activities
Learning opportunities: languages, technology, product knowledge, sales techniques, and leadership development

Regional Sales Manager

Regional Sales Manage - Strategic Industries, Nordics. The EMEA Strategic Indust...

Location

Sweden , Kista, Stockholm

Salary:

Not provided

Aptiv plc

Expiration Date

Until further notice

Requirements

10+ years of quota-bearing sales experience, ideally selling into decision makers across relevant industries in the UK/I
Experience with Linux and open-source software or software development
Experience with Cloud Platforms such as VMware and enterprise software such as Redhat
Embedded software sales a plus
Demonstrated success using a consultative, solutions/value-oriented sales approach and team selling environment
Evidence of success selling solutions to new and existing customers
Strong hunting and prospecting skills
Excellent listening, presentation and public speaking skills
Excellent written and verbal communication skills
Self-motivated individual who can work well on their own or in a team

Job Responsibility

Prospecting, qualifying, selling and closing new business within new and existing customers in the Nordic region
Bring a 'Point of View' to Customer engagement
Use all resources to solve customer problems with appropriate Wind River products and Services
Accountable for increasing revenue of all Wind River solutions through Software Subscriptions and Licensing, Customer Success Engagement, Professional Services and retention activities such as Consulting, Enablement and Education Services
Account and Customer Relationship Management: Achieve/exceed quota targets
Access C Levels involving Wind River Executive Sponsors
Develop effective and specific account plans to ensure revenue target delivery and sustainable growth
Develop relationships in new and existing customers and leverage them to drive strategy through the organization
Understand Customer’s power-map, internal and external influencers
Establish strong management and C-level relationships based on knowledge of customer requirements and commitment to value

Fulltime

Cloud Solution Architect - Dynamics F&O

We are seeking an experienced Dynamics 365 Finance & Operations Solution Archite...

Location

Sweden , Stockholm

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Expert hands-on experience implementing, customizing, optimizing, and supporting Dynamics 365 Finance & Operations (F&O), with strong exposure to on‑premises, hybrid, and cloud-based deployments
Strong understanding of Dynamics 365 Finance & Operations architecture, including application layers, data models, extensibility framework, and overall environment topology
Proven experience leading Dynamics F&O migration and modernization initiatives, including upgrades from legacy Dynamics AX and transitions to cloud‑first architectures
Deep expertise in performance troubleshooting, with the ability to diagnose and resolve bottlenecks across application, database, and infrastructure layers
Practical experience with ERP system administration and operational best practices for F&O environments, including monitoring, capacity planning, and production readiness
Demonstrated capability to perform end‑to‑end environment health assessments and performance audits, and to design and execute remediation and optimization plans, particularly for on‑premises and hybrid F&O environments
Strong experience designing, building, and troubleshooting integrations for Dynamics F&O, leveraging: Data Management Framework (DMF), Azure Logic Apps, Power Platform, APIs and other enterprise interfacing techniques
Proficiency in Dynamics 365 F&O development and customization, including: X++, Visual Studio, .NET Framework, Extension‑based development best practices
Familiarity with software development lifecycle (SDLC) methodologies, including the use of Lifecycle Services (LCS) and Azure DevOps for implementation, maintenance, and release management
Experience with version control and development tools (e.g., Azure DevOps, GitHub) and working knowledge of CI/CD practices in enterprise ERP environments

Job Responsibility

Play a key role in the design, development, optimization, and stabilization of Dynamics F&O deployments, working closely with customers to drive measurable business value
Translate complex technical concepts into clear architectural decisions that align with customer goals
Accelerate usage, value realization, and ROI of Microsoft Business Applications by advising technical and business decision-makers on architecture, implementation best practices, operational excellence, and performance efficiency spanning both on‑prem and cloud‑connected deployments
Identify and resolve blockers preventing go‑live, scale, or adoption by applying deep technical knowledge of Dynamics F&O, integrations, performance tuning, and data migration
Deliver all engagements using Microsoft‑recommended methods and repeatable IP
Identify growth opportunities by understanding customer needs, business models, and workloads, and positioning relevant Microsoft Business Applications capabilities, including Supply Chain, Warehouse Management, and modernization pathways from on‑prem to cloud
Demonstrate a growth-mindset by continuously strengthening your technical depth in Dynamics 365 F&O, on‑prem infrastructure, Supply Chain, Warehouse Management, and related tooling to meet evolving customer and regional needs
Accelerate customer outcomes by engaging with technical communities, contributing to reusable IP, sharing best practices, and promoting knowledge re‑use within the Dynamics ecosystem
Lead or co‑lead architecture sessions, performance deep‑dives, solution design reviews, and readiness workshops to uplift customer capability and ensure long‑term operational health
Demonstrate strong leadership presence, a positive and collaborative mindset, and the ability to influence and guide colleagues across Nordic countries and globally

Fulltime

Customer Supply Coordinator Nordics

Karo Healthcare, a dynamic and growing personal-care retail company, is all abou...

Location

Sweden , Stockholm

Salary:

Not provided

Life Science Talent

Expiration Date

Until further notice

Requirements

Degree in Supply Chain, Business, Engineering or similar
Minimum 3 years' experience in supply chain, demand planning, customer logistics or operations
Background in FMCG, consumer health, retail or other fast-moving environments
Proven experience managing customer relationships and/or third-party logistics providers
Strong analytical mindset with the ability to translate data into action
Experience working cross-functionally in sales and operations planning or demand planning processes
Excellent stakeholder management and communication skills in English (Swedish is a plus)
Proactive, resilient and comfortable operating in a fast-paced, evolving organization

Job Responsibility

Own Nordic in-market performance by driving excellence in customer supply, demand planning and order execution
Act as the key operational contact for customer service teams, retail partners and internal stakeholders
Manage and develop local third-party logistics partnerships, ensuring delivery against KPIs, service levels and cost targets
Drive availability, stock optimisation and inventory lifecycle management
Lead forecasting collaboration with Sales and Planning
actively contribute to Sales and Operations / Integrated Business Planning
Analyse sales, forecast, service and stock data to improve promotional performance and forecast accuracy
Support display building, co-pack operations and clearance activities
Identify and implement continuous improvements across supply chain processes

What we offer

Opportunity to create, grow, and encourage
Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
Flexible schedule, hybrid model with the primary work place in the office, and life-work balance
Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
Very positive work environment in a dynamic, international, and motivated team
Start-up spirit while being a part of the large international organization with strong values

Fulltime

Go-To-Market Product Director, Fraud Solutions

The Services organization is a key driver of growth for Mastercard providing cut...

Location

Netherlands , Amsterdam

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Recognized in leading experienced teams spread in several geographies
Highly collaborative and self-driven individual who will develop relationships across multiple functional areas to achieve objectives
Proven experience in driving product development and commercialization efforts, aligning with new product requirements, and implementing consistent processes to accelerate time-to-market and improve business outcomes
Ability to act as a subject matter expert and product champion by presenting compelling product propositions to executive stakeholders including at demonstrations and industry events
Proven success in synthesizing products and services from multiple functional areas into global value propositions that meet customer needs
Expertise in the payment ecosystem, understanding of competitive landscape and industry trends. Knowledge in the following domains: fraud, identity, financial crimes & resiliency, experience & disputes, and cyber security

Job Responsibility

Manage Security Solutions product portfolio in the Divisions and more specifically in the Netherlands: own Security Solutions Go To Market Strategy to enable product relevance at Divisional level, understand customer and market needs, as well as the competitive landscape for revenue attainment
Drive our initiatives to improve the Security and Resilience of our network and our customers, in line with the regulatory environment (DORA, PSR, MICA, …)
Partner with the Divisional Services Business Leads to generate incremental growth by contributing to the sales process with industry and domain expertise
Partner with the other Services and Products organizations to bundle initiatives and demonstrate a customer-focused, unified and differentiated value proposition
Collaborate closely with Divisional Presidents, Country Managers and Account Managers to deliver Security Solutions iniatives and maximize value of our customers
Consolidate customers and markets feedbacks to influence our Global strategy
Manages the Commercialization Lead in charge of the Nordics & Baltics markets, providing guidance and contributing to his /her development
Demonstrate Mastercard thought leadership and expertise by participating in community and industry events

Fulltime

Head of Nordic Mid-Market ERP

The Head of Nordic Mid-Market ERP will lead a new business unit focused on deliv...

Location

Denmark , Valby

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Senior leadership background in ERP services
Deep understanding of ERP delivery and transformation programs
Proven ability to build and scale a business, not just manage one
Comfortable 'on stage' and in customer-facing executive roles
Natural authority and credibility
a leader with weight and seriousness

Job Responsibility

Own the P&L and topline growth of Nordic Mid-Market ERP
Build, lead and develop the Nordic core team (Sales, Presales, Solution Architecture, Project Management, Customer Success)
Define and continuously optimize: Delivery model
Customer journeys
Commercial and subscription models
Act as executive sponsor towards customers and partners
Be the primary steering committee representative, replacing traditional enterprise roles where relevant
Drive go-to-market activities in close collaboration with SAP and advisory partners
Act as a sales-oriented leader who can confidently present, pitch and position the offering externally

Sales Manager Nordics & Eastern Europe

The Sales Manager Nordics & Eastern Europe is responsible for achieving sales an...

Location

Netherlands , Heerenveen

Salary:

68000.00 - 85000.00 EUR / Year

Herbruck Poultry Ranch

Expiration Date

Until further notice

Requirements

Bachelor or master’s degree with business or marketing orientation, or relevant experience in a similar role
5-year experience in sales management
Experience with B2B sales of technical consumer goods
Good working knowledge of MS Office and excellent on MS Excel
English language (both written & verbal)
Good coordination skills
Good numerical aptitude
Excellent verbal and written presentation and communication skills
Analytical and result-oriented
Open to travel/business trips

Job Responsibility

Contributes to the commercial strategy and regional sales plan for the Nordics & Eastern Europe
Develops and executes the annual sales budget for the Nordics & EE region
Monitors monthly sales performance, identifies deviations, and initiates corrective actions
Develops appropriate control, performance measures and generates reports
Directs the annual planning, expense and budgeting processes for the sales of the export markets
Leads and manages Nordics & EE account managers and/or agents
Manages key customer accounts and distributors
Identifies and develops new business opportunities
Gathers and maintains competitive product pricing information
Approves proposed deviations from the set prices and discounts

What we offer

Sales Incentive Plan (bonus) with a target of 15%
A company car with fuel/charging card
Group Pension/Insurance
Free access to LinkedIn Learning

Fulltime

New

Area Sales Manager Firestopping

At Etex, we seek to make a meaningful impact in the lives of our customers and o...

Location

Sweden , Malmö

Salary:

Not provided

URSA Polska sp. z o. o.

Expiration Date

Until further notice

Requirements

External sales experience, preferably with Firestopping or from the technical construction business
B2B experience
Good technical knowledge
Proficient in the use of CRM
Fluent in both verbal and written English and experienced with the Nordic languages
Analytical, results driven mindset

Job Responsibility

Develop and implement strategic plans for key accounts to drive growth and ensure long-term partnerships
Play a vital role in the sales process, ensuring our products not only meet specifications but also contribute to the success of construction projects
Use your deep understanding of construction products and systems to explain their benefits and help customers make informed purchasing decisions
Lead negotiations and close major deals that significantly impact business growth
Being a main point of contact for customers, liaising with other departments to offer effective technical and customer service
Find, develop and maintain key partnerships within firestopping
Provide valuable insights to help shape the company’s direction and product offerings
Visiting and training of craftsmen and installers to promote the advantages and benefits of our systems
Play a vital role in the sales process, influencing key players like specifiers and installers

What we offer

Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people
Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role)

Customer Service Lead for Nordics

Office Angels

Location:
United Kingdom , Kingston Upon Thames

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 10, 2026

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Job Description:

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