Customer Service Lead for Nordics Job at Office Angels (Kingston Upon Thames)

Global Account Manager

To manage global customer relationship for a strategic Nordics headquartered Vod...

Location

Sweden , Malmö

Salary:

850085.00 - 1100000.00 SEK / Year

Vodafone

Expiration Date

Until further notice

Requirements

8 yrs+ sales experience
3 yrs+ succesful global accounts/enterprise solution selling
University Degree or equivalent sales experience
Demonstrated ability to influence at C-Level
Ability to lead and manage an international and distributed team
International business appreciation and expertise – lived and worked abroad or worked in a global account management role for large amount of time
Fluent English
Ability to understand a customer’s business and challenges and the experience of identifying, translating, and developing creative and innovative solutions into VBI propositions, which address the customers’ business challenges
Product knowledge & solution mindset
Experience selling across multi towers

Job Responsibility

Manage global customer relationship for a strategic Nordics headquartered Vodafone Business International (VBI) accounts aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service and solution offerings
Responsible for the global account management of nominated VBI account(s) and delivery of strategic, profitable, long term business of those accounts to Vodafone
Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
Responsible for developing and implementing account strategy to ensure delivery
Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business
Ensures virtual team works collaboratively with all other functions within Vodafone to drive the VBI agenda and ensure alignment
Works with OpCo corporate sales areas and Customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers
Establishes appropriate relationships with customers and within Vodafone
Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/influencers up to C-Level
Works with Operating Companies (OpCo) corporate sales areas and in partnership with Customer Fulfilment and pre/post (delivery) areas to ensure that international and national strategies are aligned, complementary and delivered to customers

What we offer

Pregnancy/Parental leave: 16 weeks fully paid, followed by 6 months return to work transition for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Insurance and Occupational pension plan
Career development and training opportunities
Partial reimbursement for select home-office equipment
30 Vacation days

Fulltime

Client Relations Manager

We're looking for a Client Relations Manager to lead our customer operations tea...

Location

Sweden , Malmö

Salary:

Not provided

efficy

Expiration Date

Until further notice

Requirements

Experience in customer success and/ or customer support operations, ideally in SaaS
Track record of building or improving customer service processes
Comfortable leading a small team while doing hands-on work
Analytical mindset with focus on metrics and continuous improvement
Strong communication skills in English and at least one Nordic language
Practical approach to problem-solving—you find what works, and you’re not afraid to test new ways of working

Job Responsibility

Lead and develop a team of 3 client relations specialists
Build and refine processes that balance efficiency with customer satisfaction
Manage team performance, coaching, and skill development
Coordinate workload distribution and resource planning
Handle escalated customer issues
Ensure smooth onboarding for new customers in your segment
Monitor customer health metrics and address retention risks
Grow and retain portfolio of customers in Client Relations portfolio
Modernize existing customer service workflows and tools
Identify automation opportunities in routine customer interactions

What we offer

A stable and growing company with an entrepreneurial mindset, where your ideas are valued, and we support you in making them happen
High flexibility—hybrid work is part of our DNA
State-of-the-art offices where teamwork is the norm
International growth opportunities and internal mobility
A competitive salary package with a bonus system and a referral program
Engaging events: team lunches, after-work gatherings, sports activities
Learning opportunities: languages, technology, product knowledge, sales techniques, and leadership development

Regional Sales Manager

Regional Sales Manage - Strategic Industries, Nordics. The EMEA Strategic Indust...

Location

Sweden , Kista, Stockholm

Salary:

Not provided

Aptiv plc

Expiration Date

Until further notice

Requirements

10+ years of quota-bearing sales experience, ideally selling into decision makers across relevant industries in the UK/I
Experience with Linux and open-source software or software development
Experience with Cloud Platforms such as VMware and enterprise software such as Redhat
Embedded software sales a plus
Demonstrated success using a consultative, solutions/value-oriented sales approach and team selling environment
Evidence of success selling solutions to new and existing customers
Strong hunting and prospecting skills
Excellent listening, presentation and public speaking skills
Excellent written and verbal communication skills
Self-motivated individual who can work well on their own or in a team

Job Responsibility

Prospecting, qualifying, selling and closing new business within new and existing customers in the Nordic region
Bring a 'Point of View' to Customer engagement
Use all resources to solve customer problems with appropriate Wind River products and Services
Accountable for increasing revenue of all Wind River solutions through Software Subscriptions and Licensing, Customer Success Engagement, Professional Services and retention activities such as Consulting, Enablement and Education Services
Account and Customer Relationship Management: Achieve/exceed quota targets
Access C Levels involving Wind River Executive Sponsors
Develop effective and specific account plans to ensure revenue target delivery and sustainable growth
Develop relationships in new and existing customers and leverage them to drive strategy through the organization
Understand Customer’s power-map, internal and external influencers
Establish strong management and C-level relationships based on knowledge of customer requirements and commitment to value

Fulltime

Cloud Solution Architect - Dynamics F&O

We are seeking an experienced Dynamics 365 Finance & Operations Solution Archite...

Location

Sweden , Stockholm

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Expert hands-on experience implementing, customizing, optimizing, and supporting Dynamics 365 Finance & Operations (F&O), with strong exposure to on‑premises, hybrid, and cloud-based deployments
Strong understanding of Dynamics 365 Finance & Operations architecture, including application layers, data models, extensibility framework, and overall environment topology
Proven experience leading Dynamics F&O migration and modernization initiatives, including upgrades from legacy Dynamics AX and transitions to cloud‑first architectures
Deep expertise in performance troubleshooting, with the ability to diagnose and resolve bottlenecks across application, database, and infrastructure layers
Practical experience with ERP system administration and operational best practices for F&O environments, including monitoring, capacity planning, and production readiness
Demonstrated capability to perform end‑to‑end environment health assessments and performance audits, and to design and execute remediation and optimization plans, particularly for on‑premises and hybrid F&O environments
Strong experience designing, building, and troubleshooting integrations for Dynamics F&O, leveraging: Data Management Framework (DMF), Azure Logic Apps, Power Platform, APIs and other enterprise interfacing techniques
Proficiency in Dynamics 365 F&O development and customization, including: X++, Visual Studio, .NET Framework, Extension‑based development best practices
Familiarity with software development lifecycle (SDLC) methodologies, including the use of Lifecycle Services (LCS) and Azure DevOps for implementation, maintenance, and release management
Experience with version control and development tools (e.g., Azure DevOps, GitHub) and working knowledge of CI/CD practices in enterprise ERP environments

Job Responsibility

Play a key role in the design, development, optimization, and stabilization of Dynamics F&O deployments, working closely with customers to drive measurable business value
Translate complex technical concepts into clear architectural decisions that align with customer goals
Accelerate usage, value realization, and ROI of Microsoft Business Applications by advising technical and business decision-makers on architecture, implementation best practices, operational excellence, and performance efficiency spanning both on‑prem and cloud‑connected deployments
Identify and resolve blockers preventing go‑live, scale, or adoption by applying deep technical knowledge of Dynamics F&O, integrations, performance tuning, and data migration
Deliver all engagements using Microsoft‑recommended methods and repeatable IP
Identify growth opportunities by understanding customer needs, business models, and workloads, and positioning relevant Microsoft Business Applications capabilities, including Supply Chain, Warehouse Management, and modernization pathways from on‑prem to cloud
Demonstrate a growth-mindset by continuously strengthening your technical depth in Dynamics 365 F&O, on‑prem infrastructure, Supply Chain, Warehouse Management, and related tooling to meet evolving customer and regional needs
Accelerate customer outcomes by engaging with technical communities, contributing to reusable IP, sharing best practices, and promoting knowledge re‑use within the Dynamics ecosystem
Lead or co‑lead architecture sessions, performance deep‑dives, solution design reviews, and readiness workshops to uplift customer capability and ensure long‑term operational health
Demonstrate strong leadership presence, a positive and collaborative mindset, and the ability to influence and guide colleagues across Nordic countries and globally

Fulltime

Customer Supply Coordinator Nordics

Karo Healthcare, a dynamic and growing personal-care retail company, is all abou...

Location

Sweden , Stockholm

Salary:

Not provided

Life Science Talent

Expiration Date

Until further notice

Requirements

Degree in Supply Chain, Business, Engineering or similar
Minimum 3 years' experience in supply chain, demand planning, customer logistics or operations
Background in FMCG, consumer health, retail or other fast-moving environments
Proven experience managing customer relationships and/or third-party logistics providers
Strong analytical mindset with the ability to translate data into action
Experience working cross-functionally in sales and operations planning or demand planning processes
Excellent stakeholder management and communication skills in English (Swedish is a plus)
Proactive, resilient and comfortable operating in a fast-paced, evolving organization

Job Responsibility

Own Nordic in-market performance by driving excellence in customer supply, demand planning and order execution
Act as the key operational contact for customer service teams, retail partners and internal stakeholders
Manage and develop local third-party logistics partnerships, ensuring delivery against KPIs, service levels and cost targets
Drive availability, stock optimisation and inventory lifecycle management
Lead forecasting collaboration with Sales and Planning
actively contribute to Sales and Operations / Integrated Business Planning
Analyse sales, forecast, service and stock data to improve promotional performance and forecast accuracy
Support display building, co-pack operations and clearance activities
Identify and implement continuous improvements across supply chain processes

What we offer

Opportunity to create, grow, and encourage
Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
Flexible schedule, hybrid model with the primary work place in the office, and life-work balance
Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
Very positive work environment in a dynamic, international, and motivated team
Start-up spirit while being a part of the large international organization with strong values

Fulltime

Trade & Working Capital Specialist Sales- Germany & Nordics

Join us as a Trade & Working Capital Specialist Sales- Germany & Nordics where y...

Location

Germany , Frankfurt am Main

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Communication will be a critical skill to gain business and ensure relationships are properly managed with a cost conscious and sophisticated customer base.
Excellent interpersonal skills
Deep Knowledge across the Trade Finance Product offering, in particular the ECA and Structured Trade Finance proposition
Knowledge of structuring ECA/Structured Trade Finance deals inc. legal documentation, credit risk and operational requirements.
Incisive analytical ability to resolve and minimise credit and legal risk issues
Flexible & creative thinking
able to find alternative solutions to those first presented when required by the client or other stakeholder. Customers will be increasingly sophisticated and demanding of highly professional service.
Developed influencing and negotiation skills.
Experience in project work based around deal team management
utilises resource to the best effect

Job Responsibility

Be the centre of excellence for ECA and Structured Trade transactions for Barclays in Europe
Lead in driving originators and RDs to identify ECA and Structured Trade opportunities in their portfolios and accompany originators to client meetings in order to pitch the ECA proposition
Use expert knowledge of ECA criteria to ensure that deals are structured correctly to gain ECA support
Negotiate and structure facilities, providing expert advice on pricing proposals, risk papers and documentation negotiation
Deliver the negotiated ECA or Structured Trade facility to meet the needs of both Barclays and the client most efficiently
Manage the facility through the bespoke process that is required for ECA backed deals, through specific NDA, enhanced Due Diligence, specific system requirements, marking IB credit lines, and additional non-vanilla documents required from the ECA
Liaise directly with key Governmental departments, attending ECA and trade events, representing Barclays and keeping abreast of latest market developments
Working closely on new product development initiatives relating to ECA backed deals and Structured Trade solutions
Identification of potential customers, analysing their needs and preferences, and staying abreast of emerging market trends and competitor strategies
Creation of detailed profiles for target customer segments, outlining their requirements, needs, and pain points to tailor sales approaches and product recommendations

What we offer

Wellness rooms
Gyms
Mental health support
Modern workspaces
Collaborative areas
State-of-the-art meeting rooms
On-site cafeterias
Fitness centers
Tech-equipped workstations
Health and wellness

Fulltime

Regional Sales Director - Nordic & Netherlands

Smartsheet is seeking a Regional Sales Director for the Nordic & Netherlands to ...

Location

United Kingdom , London

Salary:

Not provided

Smartsheet

Expiration Date

Until further notice

Requirements

Demonstrated track record in leading Strategic SaaS sales teams to exceed quotas by winning new business and driving substantial growth in Global 2000 accounts
Experience of leading Nordic and Benelux regional teams
Fluency in English and a Nordic/Benelux language is required
Extensive experience of building sustainable and effective relationships with partners and selling through channel
Proven ability to drive Strategic sales teams in executing land-and-expand sales strategies to predictably drive aggressive growth in Global 2000 accounts
Minimum of 5 years experience in sales management of enterprise software, preferably Enterprise SaaS teams
10+ years of experience in the software industry with current SaaS experience preferably on the business applications side (selling to sales, marketing, HR, finance, manufacturing)
Excellent interpersonal skills and the ability to multitask, work cross-functionally within the organisation, and thrive in a collaborative environment
Excellent communication (written and verbal), interpersonal and presentation skills
Motivate and lead

Job Responsibility

Lead the Nordic & Netherlands Sales team to exceed quarterly and annual sales quotas
Serve as player/coach in the execution of a complex, solution-based sales process encompassing multiple groups within Nordic/Benelux region accounts
Play leadership role in developing new business opportunities by coaching account executives to build and execute account strategies
Drive Smartsheet senior executive engagement in target accounts
Successfully execute across all disciplines of sales management, including Account/Opportunity/Relationship planning and sales methodology execution
Partner with Sales Engineering, Consulting, Customer Success and Marketing management to identify and close software and professional services solutions in Global 2000 accounts
Proactively identify and address issues that will increase growth velocity in the EMEA sales region
Effectively predict and deliver sales results through accurate sales forecasting
Actively use company’s core applications to manage business, including Smartsheet, Salesforce.com, Tableau, LinkedIn, DiscoverOrg and others
Perform other duties as assigned

What we offer

Employer-paid Private Medical and Dental, additional cost for family members
Monthly contributions toward your pension
Monthly stipend to support your work and productivity
25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account
Teleworking options from any registered location in the UK (role specific)

Fulltime

Go-To-Market Product Director, Fraud Solutions

The Services organization is a key driver of growth for Mastercard providing cut...

Location

Netherlands , Amsterdam

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Recognized in leading experienced teams spread in several geographies
Highly collaborative and self-driven individual who will develop relationships across multiple functional areas to achieve objectives
Proven experience in driving product development and commercialization efforts, aligning with new product requirements, and implementing consistent processes to accelerate time-to-market and improve business outcomes
Ability to act as a subject matter expert and product champion by presenting compelling product propositions to executive stakeholders including at demonstrations and industry events
Proven success in synthesizing products and services from multiple functional areas into global value propositions that meet customer needs
Expertise in the payment ecosystem, understanding of competitive landscape and industry trends. Knowledge in the following domains: fraud, identity, financial crimes & resiliency, experience & disputes, and cyber security

Job Responsibility

Manage Security Solutions product portfolio in the Divisions and more specifically in the Netherlands: own Security Solutions Go To Market Strategy to enable product relevance at Divisional level, understand customer and market needs, as well as the competitive landscape for revenue attainment
Drive our initiatives to improve the Security and Resilience of our network and our customers, in line with the regulatory environment (DORA, PSR, MICA, …)
Partner with the Divisional Services Business Leads to generate incremental growth by contributing to the sales process with industry and domain expertise
Partner with the other Services and Products organizations to bundle initiatives and demonstrate a customer-focused, unified and differentiated value proposition
Collaborate closely with Divisional Presidents, Country Managers and Account Managers to deliver Security Solutions iniatives and maximize value of our customers
Consolidate customers and markets feedbacks to influence our Global strategy
Manages the Commercialization Lead in charge of the Nordics & Baltics markets, providing guidance and contributing to his /her development
Demonstrate Mastercard thought leadership and expertise by participating in community and industry events

Fulltime

Select Country

Customer Service Lead for Nordics

Job Description

Job Responsibility

Requirements

What we offer

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