CrawlJobs Logo
Aramark Logo Aramark · Customer Service

Customer Service Lead Coordinator

United States, Groveport 22.00 - 25.00 USD / Hour · Job Posted July 03, 2026
Apply Position
Job Link Share

Job Description

The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff performance and ensure customers' satisfaction.

Job Responsibility

  • Establish relationships with staff, faculty, staff, and students
  • Receive service requests via phone calls, emails, and on-line submittals
  • Dispatch technician to respond to serve calls
  • Create, enter data, and close work orders
  • Work with supervisors to maintain an accurate work order backlog
  • Provide information to personnel in times of crisis
  • Work closely with the SRC supervisor in developing programs to facilitate communication

Requirements

  • One (1) year of call and customer service experience
  • Must be able to interact and possess communication skills with individuals at all levels of organization, as well as clients, vendors, and sub-contractors
  • Attention to detail is required
  • Must possess flexibility towards work assignments and be a great teammate
  • Must be able to understand and carry out oral and written instructions and to communicate effectively in writing
  • Possess motivation and initiative to perform assigned duties with a minimum of direct supervision

What we offer

  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
Aramark - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service Lead Coordinator

8 matching positions

New

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...
Location
Location
United States of America , Kirkland
Salary
Salary:
22.76 USD / Hour
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Retail and customer service experience
  • Entry level management experience
  • Sales associate or cashiering experience
  • High School Diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
Job Responsibility
Job Responsibility
  • You will greet customers
  • run the register
  • cashier
  • make purchase suggestions
  • sometimes work with our food program
  • You will also gain entry level management experience by leading shifts on a regular basis
  • You will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers
  • Provide regular and predicable onsite attendance
  • You will interact with many customers daily
  • all while working with a fun
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Large
  • Stable Employer
  • Fast Career Opportunities
  • Work With Fun
  • Fulltime
Read More
Arrow Right
New

Lead Customer Service Representative

Wells Fargo is seeking a Lead Customer Service Representative. The role covers j...
Location
Location
Philippines , Taguig City
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
July 14, 2026
Flip Icon
Requirements
Requirements
  • 4+ years of experience in Financial Services, Contact Center or Customer Service support, assessing and meeting the needs of customers, solving customer problems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Job Responsibility
Job Responsibility
  • Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team
  • Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact
  • Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation
  • Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives
  • Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams
  • Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration
  • Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience
  • Fulltime
Read More
Arrow Right
New

Customer Service Lead

We are looking for a Customer Service Lead to guide daily support operations for...
Location
Location
United States , Grand Rapids
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or at least 4 years of relevant experience in customer service, call center leadership, or a related function
  • Demonstrated ability to lead teams in a fast-paced service environment while managing overlapping priorities and deadlines
  • Strong verbal and written communication skills, with confidence handling difficult customer interactions and escalations
  • Comfort working across multiple systems at once, including call center platforms, business applications, and Microsoft Office tools
  • Ability to interpret service data and performance metrics to support process improvement and team development
  • Solid problem-solving, conflict-resolution, and organizational skills with close attention to accuracy and detail
  • Flexibility to collaborate closely with others, take initiative independently, and work occasional evening or weekend hours when needed
Job Responsibility
Job Responsibility
  • Direct the day-to-day work of customer service representatives and third-party support partners, fostering accountability and strong service results
  • Oversee inbound service activity across multiple queues, adjusting priorities and resources to maintain timely response levels
  • Resolve complex customer concerns with professionalism, including issues that require escalation beyond the frontline team
  • Provide ongoing coaching through team huddles, one-on-one meetings, and formal feedback discussions to improve performance and consistency
  • Track service metrics and queue performance, using data to identify trends and support achievement of service targets
  • Contribute to onboarding and continuous training efforts covering products, procedures, and customer interaction standards
  • Help document and refine department processes, including standard operating procedures and other service workflows
  • Support operational tasks such as returns coordination, warranty claim administration, order review activities, and product liability case follow-up
  • Partner with cross-functional teams on projects, website listing updates, service partner system training, and departmental reporting needs
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
Read More
Arrow Right

Technical Service Lead Coordinator

Location
Location
United States , Batesville
Salary
Salary:
60000.00 - 82500.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • 2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)
  • Ability to read and interpret technical manuals, schematics, and electrical diagrams
  • Experience providing technical support in a help desk, service, or field support environment
  • Experience documenting service activity and managing requests in ticketing or case management systems
  • Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
Job Responsibility
Job Responsibility
  • Troubleshoot mechanical and electrical issues on medical devices
  • Provide technical support via phone, email, and web-based systems
  • Document all customer interactions, complaints, and resolutions in FDA-compliant systems
  • Create and manage service requests, work orders, and service parts orders
  • Track and update service activities through approved contact management systems
  • Coordinate parts replacement and returns for engineering analysis
  • Support product upgrades, modifications, and new product releases
  • Interface with engineering, service logistics, and sales for technical issue resolution
What we offer
What we offer
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Fulltime
Read More
Arrow Right

Lead Service Coordinator

Our client is a major service provider in London with over 50 years of success a...
Location
Location
United Kingdom , London
Salary
Salary:
32000.00 - 38000.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in the HVAC and FM industry
  • Office based in Canary Wharf
  • Previous role held Service coordinator/Helpdesk or similar
  • Highly Adept in handling in bound calls for customer queries and service requests
  • Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
  • Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Job Responsibility
Job Responsibility
  • Schedule all works across the flagship contract
  • Answer inbound calls from clients
  • Raising and scheduling jobs
  • Provide updates on work
  • Arranging engineers and Subcontractors to attend works
  • Compile reports for ongoing works, client and senior management
  • Manage SLA & KPIs
  • Raising purchase orders
  • Managing material orders
What we offer
What we offer
  • Basic Salary of £32,000-£38,000 DOE
  • 08:00-17:00 Monday to Friday - Office based in Canary Wharf
  • Overtime available
  • 23 days holiday + Bank Holidays - increasing with service
  • Pension 4%
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator I

The Customer Service Coordinator (CSC) position is responsible for providing exc...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid understanding of customer service processes including handling complaints, inventory or product availability, and service issues
  • Ability to take initiative and demonstrate a sense of urgency
  • 3-5 years of work experience preferred
  • Strong communication skills
  • Excellent customer service and administrative skills required
  • Ability to develop and maintain a positive working relationship with others
  • Detail oriented, ability to multi-task, with strong organizational skills are required
Job Responsibility
Job Responsibility
  • Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and/or information on products, pricing, refunds, etc.
  • Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience
  • Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids and promoting current promotions
  • Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (no-buy), repeated service issues (unresolved/repetitive delivery & service issues), and poor client satisfaction
  • Facilitate a positive delivery experience through establishing and maintaining client route assignments, delivery schedules and appropriate delivery frequencies
  • Enable inter-departmental and client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.
  • Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce
  • Identify, manage, and carry out company service programs to ensure 100% process compliance
  • Alert management to service concerns not resolved in a timely and acceptable manner
Read More
Arrow Right

Technical Service Lead Coordinator

As a Technical Service Lead Coordinator, you’ll be the go-to expert for resolvin...
Location
Location
United States , Batesville
Salary
Salary:
60000.00 - 82500.00 USD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • 2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)
  • Ability to read and interpret technical manuals, schematics, and electrical diagrams
  • Experience providing technical support in a help desk, service, or field support environment
  • Experience documenting service activity and managing requests in ticketing or case management systems
  • Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
  • Experience supporting medical devices or working in a regulated environment preferred
  • Experience using diagnostic equipment such as voltmeters and basic hand tools preferred
Job Responsibility
Job Responsibility
  • Troubleshoot mechanical and electrical issues on medical devices
  • Provide technical support via phone, email, and web-based systems
  • Document all customer interactions, complaints, and resolutions in FDA-compliant systems
  • Create and manage service requests, work orders, and service parts orders
  • Track and update service activities through approved contact management systems
  • Coordinate parts replacement and returns for engineering analysis
  • Support product upgrades, modifications, and new product releases
  • Interface with engineering, service logistics, and sales for technical issue resolution
What we offer
What we offer
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...
Location
Location
United States , Bloomington
Salary
Salary:
14.00 - 15.00 USD / Hour
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Leading a team of employees
  • Entry level employee supervision
  • Ability to stand and/or walk for up to 8 hours
Job Responsibility
Job Responsibility
  • Greet customers
  • Run the register
  • Cashier
  • Make purchase suggestions
  • Sometimes work with our food program
  • Gain entry level management experience by leading shifts on a regular basis
  • Work around the store (inside and out) in many different areas to help maintain high standards for store appearance
  • Provide fast and friendly service to customers
  • Provide regular and predictable onsite attendance
  • Interact with many customers daily
What we offer
What we offer
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
Read More
Arrow Right