Customer Service Lead Analyst Job at Citi (Tampa)

Customer Service Analyst Lead

The Customer Service Analyst (CSA) Lead will support staff and supervisors withi...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

High school diploma with previous supervisory experience (minimum 5 years -experience)
Ability to work in fast paced environment
Strong oral and written communication skills
Good analytical abilities
Good, solid references required
All internal candidates MUST have completed one year of service and be within good standings in current department

Job Responsibility

Supervises, train, and monitor staff
Assists CSAs in problem resolution
Provides direction and support so that CSAs meet service level and production
Review predetermine refund request and submit to the Transportation System for final approval
Review and process Travel Wallet Adjustments within the guidelines provided
Provide e-commerce and telephone customer care support to clients and customers
Support and process Service Request
Complete daily, weekly, and monthly reports as needed
Other duties as assigned

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

United States , Irving

Salary:

125760.00 - 188640.00 USD / Month

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
experience working in Financial Services or a large complex and/or global environment
project management experience
consistently demonstrates clear and concise written and verbal communication
comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
demonstrated analytic/diagnostic skills
ability to work in a matrix environment and partner with virtual teams
ability to work independently, multi-task, and take ownership of various parts of a project or initiative
ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
proven track record of operational process change and improvement

Job Responsibility

Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
ensure that all integration of functions meet business goals
define necessary system enhancements to deploy new products and process enhancements
recommend product customization for system integration
identify problem causality, business impact and root causes
exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
advise or mentor junior team members
impact the engineering function by influencing decisions through advice, counsel or facilitating services
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Discretionary and formulaic incentive and retention awards
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Job Responsibility

Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
Ensure that all integration of functions meet business goals
Define necessary system enhancements to deploy new products and process enhancements
Recommend product customization for system integration
Identify problem causality, business impact and root causes
Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
Advise or mentor junior team members
Impact the engineering function by influencing decisions through advice, counsel or facilitating services

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
experience working in Financial Services or a large complex and/or global environment
project management experience
consistently demonstrates clear and concise written and verbal communication
comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
demonstrated analytic/diagnostic skills
ability to work in a matrix environment and partner with virtual teams
ability to work independently, multi-task, and take ownership of various parts of a project or initiative
ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
proven track record of operational process change and improvement

Job Responsibility

product and design led thinking to promote the art of the possible
injects framework and structure to deconstruct complex problem statements
cross strategy considerations identified to any focused initiative
serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
ensure that all integration of functions meet business goals
define necessary system enhancements to deploy new products and process enhancements
recommend product customization for system integration
identify problem causality, business impact and root causes
exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
advise or mentor junior team members

What we offer

best-in-class benefits they need to be well, live well and save well

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
experience working in Financial Services or a large complex and/or global environment
project management experience
consistently demonstrates clear and concise written and verbal communication
comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
demonstrated analytic/diagnostic skills
ability to work in a matrix environment and partner with virtual teams
ability to work independently, multi-task, and take ownership of various parts of a project or initiative
ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
proven track record of operational process change and improvement

Job Responsibility

Product and design led thinking to promote the art of the possible
injects framework and structure to deconstruct complex problem statements
cross strategy considerations identified to any focused initiative
serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
ensure that all integration of functions meet business goals
define necessary system enhancements to deploy new products and process enhancements
recommend product customization for system integration
identify problem causality, business impact and root causes
exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
advise or mentor junior team members

Fulltime

Engineering Lead Analyst

Senior level position responsible for leading a variety of engineering activitie...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes
Proven track record of operational process change and improvement
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Serve as a technology subject matter expert for internal and external stakeholders
Provide direction for all firm mandated controls and compliance initiatives
Lead projects within the group and create technology domain roadmap
Ensure integration of functions meet business goals
Define necessary system enhancements to deploy new products and process enhancements
Recommend product customization for system integration
Identify problem causality, business impact and root causes
Advise or mentor junior team members
Influence engineering function decisions through advice and counsel
Assess risk when making business decisions

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

United States , Irving

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
experience working in Financial Services or a large complex and/or global environment
project management experience
consistently demonstrates clear and concise written and verbal communication
comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
demonstrated analytic/diagnostic skills
ability to work in a matrix environment and partner with virtual teams
ability to work independently, multi-task, and take ownership of various parts of a project or initiative
ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
proven track record of operational process change and improvement

Job Responsibility

Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
ensure that all integration of functions meet business goals
define necessary system enhancements to deploy new products and process enhancements
recommend product customization for system integration
identify problem causality, business impact and root causes
exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
advise or mentor junior team members
impact the engineering function by influencing decisions through advice, counsel or facilitating services
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

South Korea , Incheon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Job Responsibility

Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
Ensure that all integration of functions meet business goals
Define necessary system enhancements to deploy new products and process enhancements
Recommend product customization for system integration
Identify problem causality, business impact and root causes
Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
Advise or mentor junior team members
Impact the engineering function by influencing decisions through advice, counsel or facilitating services
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Customer Service Lead Analyst

Citi

Location:
United States , Tampa

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

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