Customer Service Knowledge Coordinator Job at Global-e (Petah Tikva)

New

Customer Service Coordinator

Location

Canada , Winnipeg

Salary:

50000.00 - 55000.00 CAD / Year

Aplin

Expiration Date

Until further notice

Requirements

Minimum 2 years of customer service experience
Excellent verbal and written communication skills
Professional, positive, and customer-focused approach
Ability to manage multiple priorities and navigate several computer programs simultaneously
Strong conflict resolution and problem-solving abilities
Comfortable handling sensitive or challenging customer situations with professionalism
Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
Ability to work both independently and collaboratively within a team environment
Experience or knowledge of residential construction is considered an asset but is not required

Job Responsibility

Respond promptly and professionally to customer inquiries via phone and email
Coordinate appointments and schedules between customers and external vendors
Deliver a positive and memorable customer experience at every interaction
Provide exceptional customer service while resolving inquiries and concerns
Collaborate with internal departments to ensure seamless communication and service delivery
Maintain accurate records and support administrative processes

What we offer

Comprehensive benefits
A casual and fun office culture

Fulltime

Customer Service Coordinator

Robert Half is working with our client to find a Customer Service Coordinator to...

Location

United States , Manchester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

AS/BS degree is preferred
At least 5 years of customer service experience within a service or construction - related business
Hands-on experience with ERP systems
Strong working knowledge of Microsoft Office, including Outlook, Teams, and Excel
Strong attention to detail and ability to manage a high-volume, deadline-driven workload
Excellent written and verbal communication skills with a professional customer service approach
Proven ability to stay organized, think critically, and follow through on open items

Job Responsibility

Provide administrative support related to customer contracts, sales activity, and account setup
Review agreements for completeness and enter key information into the company’s ERP platform
Maintain and update contract records, customer requirements, asset details, purchase orders, and related documentation
Track agreement revisions, operational updates, and other account changes to ensure data accuracy
Work cross-functionally with sales and operations teams to support workflow continuity and process compliance
Follow up with internal partners and customers to gather missing information and keep deliverables on schedule
Help uphold established procedures and ensure consistent handling of contract data and supporting records

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in 401(k) plan

Customer Service Coordinator

JELD-WEN is currently seeking a Customer Service Coordinator to join our growing...

Location

United States , NC

Salary:

Not provided

JELD-WEN UK

Expiration Date

Until further notice

Requirements

High School Diploma/GED required (years of experience will be considered)
Associate's Degree preferred
ERP systems, CRM, Salesforce, SAP, or Titan experience preferred
Door manufacturing experience preferred
3 years of Customer Service experience with demonstrated JW product and system knowledge
Intermediate skill in Microsoft Office applications
Ability to handle escalated customer service situations
Ability to manage escalations and resolve problems independently
Passionate about providing the exceptional customer experience
Ability to quickly learn new software, systems or processes and products

Job Responsibility

Build positive relationships with customers
Maintain a positive, empathetic and professional attitude toward customers at all times
Improve customer service experience, create engaged customers and facilitate organic growth
Work with Sales Team to create better methods to address customer complaints
Effective time management, multi-tasking and prioritization skills
In-depth understanding of JW products, operations, websites, and literature to add value to and assist customers
Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat, or Social Media by providing courteous and prompt responses
Process complex drawings, quotes and order requests per departmental guidelines (i.e. change orders)
Maintain a thorough understanding of the JELD-WEN customer(s) and their needs to professionally resolve and/or manage customer situations with a goal of first contact resolution
Escalate non-routine issues outside of knowledge scope to appropriate supervisor/manager

What we offer

Competitive compensation & benefits packages
medical & dental
generous leave policies
retirement program

Fulltime

Customer Service Coordinator

At IKEA it's all about our customers, and in Customer Relations we build and ret...

Location

United States , Las Vegas

Salary:

19.96 - 28.20 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of related experience
1 year of experience in a customer service and customer-focused environment
Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs)

Job Responsibility

Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities
Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc
Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge
Ensure customers receive consistent information throughout their shopping journey
Record information in the relevant systems to improve the customer's future shopping experience
Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services
When needed, offer alternative solutions that meet the needs of individual customers
Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey
Take part in additional department responsibilities to secure the daily operation for co-workers and customers
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Customer Service Coordinator

Location

Australia , Dandenong South

Salary:

Not provided

MSA BOURGOGNE

Expiration Date

Until further notice

Requirements

Minimum of 2-3 years of working experience in a similar role or industry
Knowledge of best practice Customer Service (relevant qualifications desirable)
Proficient in using MS Office and other relevant business software
Experience with SAP or relevant top tier ERP
Excellent oral and written communication skills
Excellent listening skills, comprehension of customer needs, and ability to deliver effective solutions accordingly
Confidence in speaking on the phone with customers, preferably in a previous customer service role
Robust interpersonal and human relation skills, essential for handling a fast-paced office environment and a demanding customer base
Ability to work independently, remaining self-driven and focused
Attention to detail

Job Responsibility

Handles, organizes and responds to customer service calls and email inquiries promptly
Communicates with customers to address issues, concerns, requirements and complaints
Offers alternative products to customer (if requested product is out of stock)
Responds to requests within set Service Level Agreement timeframes
Processes orders: checks manual and EDI orders, enters orders into the system before cut-off time or within same day of receipt of order
Responds to customer calls in a manner that establishes Gates as the foremost service company in our industry, ensures minimal delay in addressing our customers' needs
Relays customer quality concerns to the appropriate associates or departments while actively ensuring that customer expectations and requirements are fulfilled
Proactively seeks opportunities to enhance services and response times and to provide premium customer service
Complies with company policy, procedural, and training requirements, including health and safety

Fulltime

Customer Service Coordinator

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values...

Location

United Kingdom , Diss

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communication skills both oral and written communication skills with a high level of numeracy
A passion for customer care, developing good, productive working relationships with internal and external customers
Being able to work as part of a team as well as on their own initiative
Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle
High levels of accuracy with data entry
Good understanding of computer systems including Microsoft Excel and other Office products
An ability to make decisions in line with current business processes
An ability to act with integrity and take ownership of customer service issues through to resolution
Able to remain calm under pressure and be confident in challenging situations
Ability to challenge existing processes for the benefit of Smurfit Westrock and the customer and where feasible implementation solutions

Job Responsibility

Dealing with customer calls as the first point of contact, ensuring the best possible customer service is always provided
The provision of quotations to match customer enquiries
Commercial decision making and negotiations with customer to secure new business within Company guidelines
Retaining business related technical knowledge relating to machine routing and machine capabilities
Understanding of technical drawings, measuring of boxes and allowances
Managing shared mailboxes
Notification of service-related issues to customers
Administration of master data and invoicing
Processing customer orders in a timely manner in line with key performance indicators
Management and ordering of tooling associated to new products

What we offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options and family-friendly policies
Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Fulltime

Customer Service Coordinator

As a Customer Coordinator, supporting the in-store customer experience team, you...

Location

United States , Conshohocken

Salary:

19.96 - 28.20 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of related experience
1 year of experience in a customer service and customer-focused environment
Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs)

Job Responsibility

Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities
Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc
Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge
Ensure customers receive consistent information throughout their shopping journey
Record information in the relevant systems to improve the customer's future shopping experience
Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services
When needed, offer alternative solutions that meet the needs of individual customers
Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey
Take part in additional department responsibilities to secure the daily operation for co-workers and customers
Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Customer Service Coordinator

We’re looking for a Customer Service Co-ordinator to join a close-knit team base...

Location

New Zealand , Auckland

Salary:

Not provided

Hunter Campbell Limited

Expiration Date

Until further notice

Requirements

2+ years’ customer service experience in an admin, retail, or sales environment
Strong computer literacy and ability to pick up new systems quickly
High attention to detail and strong organisational skills
Excellent communication skills with a customer-first mindset
A proactive, adaptable approach and ability to work in a fast-paced environment

Job Responsibility

Provide professional, timely customer service via phone and email
Respond to and resolve customer queries by liaising with internal teams, warehouses, carriers, and stores
Process orders for wholesale customers, agents, media, and retail stores within required timeframes
Manage customer communication around stock availability and delivery timelines
Handle customer complaints with professionalism, empathy, and a solutions-focused approach
Manage and process repairs and special customer orders within agreed timeframes
Coordinate reverse logistics, including returns and credits
Maintain accurate and up-to-date records for orders, repairs, and customer interactions
Monitor and manage wholesale and customer enquiries relating to stock and deliveries
Maintain strong product knowledge to confidently resolve queries without escalation

What we offer

Join a close-knit, supportive team
Fast-paced role in a creative, design-led NZ brand
Grow your career with a well-known global brand
Offering competitive benefits

Fulltime

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Customer Service Knowledge Coordinator

Job Description

Job Responsibility

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