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Robert Half Logo Robert Half · Customer Service

Customer Service Job

United States, Hauppauge Employment contract · Job Posted June 28, 2026
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Job Description

We are looking for a customer-focused, detail-oriented individual to support sales-related service activities for a growing team in Hauppauge, New York. This role is ideal for someone who can manage client inquiries with accuracy, maintain strong communication across internal and external contacts, and use Excel confidently to organize information and support day-to-day operations. The position offers an opportunity to contribute to both customer satisfaction and sales support through responsive, detail-oriented service.

Job Responsibility

  • Respond to customer questions and requests by phone, email, and other communication channels in a timely and accurate manner
  • Support sales activities by preparing quotes, processing orders, and following up with customers to ensure smooth service delivery
  • Maintain accurate customer records, sales information, and service updates using Excel and internal systems
  • Coordinate with internal departments to resolve order issues, provide status updates, and keep customers informed
  • Assist with inbound and outbound customer interactions that help strengthen relationships and identify sales opportunities
  • Monitor open requests and take proactive steps to ensure problems are addressed efficiently and completely
  • Prepare routine reports and track key customer or sales-related data to support team decision-making

Requirements

  • At least 3 years of experience in customer service, sales support, or a related client-facing role
  • Strong working knowledge of Microsoft Excel for tracking, reporting, and organizing data
  • Experience handling inbound and outbound customer communications in a detail-focused environment
  • Familiarity with inside sales, direct sales, or general sales support processes
  • Excellent written and verbal communication skills with a strong focus on customer satisfaction
  • Ability to manage multiple tasks, stay organized, and follow through on details in a fast-paced setting
  • Proven ability to work effectively with cross-functional teams and resolve issues effectively

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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