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Robert Half Logo Robert Half · Call Center

Customer Service Job

United States, Hermitage · Job Posted June 28, 2026
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Job Description

We are looking for a customer-focused team member to support a Financial Services team. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced service environment, communicates clearly, and enjoys helping customers with a wide range of banking-related questions. The person in this role will deliver prompt, accurate assistance while maintaining confidentiality and compliance with established banking standards.

Job Responsibility

  • Respond to a high volume of incoming customer calls and provide timely, accurate support for service-related needs
  • Guide customers through account-related requests such as opening new accounts, making updates, and addressing routine banking questions
  • Explain available banking products and services clearly so customers can make informed decisions
  • Record details of customer conversations and resolutions accurately in internal systems
  • Work closely with colleagues to maintain a consistent and positive experience across customer interactions
  • Identify appropriate banking options by reviewing customer needs and recommending suitable solutions
  • Protect sensitive customer information and handle every interaction in accordance with banking regulations and privacy standards
  • Stay informed on current banking offerings, service procedures, and support guidelines
  • Support coverage needs within a 40-hour workweek after training, including varied shifts scheduled in advance and rotating weekend hours

Requirements

  • Previous experience in a high-volume call center or customer support environment is preferred, ideally within financial services or banking
  • Comfortable using computer applications, CRM platforms, and call handling systems in a fast-paced setting
  • Strong verbal and written communication skills with the ability to explain information clearly and professionally
  • Demonstrated ability to remain composed under pressure while managing frequent calls and customer concerns
  • Patience, empathy, and attentive listening skills when assisting customers with questions or issues
  • Effective problem-solving and conflict resolution abilities with a focus on positive customer outcomes
  • Familiarity with banking products, services, and standard processes is a plus
  • Dependable attendance and consistent reliability are required for success in this role

Nice to have

Familiarity with banking products, services, and standard processes is a plus

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
  • Free online training
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