Customer Service Investigator Job at NTT DATA (Gurgaon)

Customer Service Investigator

The Customer Service Investigator (CSI) serves as a crucial link between custome...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience: Minimum 6 months tenure working on the program. Not applicable for resources hiring in India.
Customer Service Background: Experience in the credit card industry, particularly in customer service.
Escalation Handling: Previous experience in handling escalated calls is preferred.
Confidence: Demonstrate high confidence while dealing with escalated situations and customers.
Flexibility: Ability to think outside the box and provide individualized customer service tailored to specific issues.
Time Management: Excellent time management skills.
Feedback Acceptance: Open to constructive feedback from supervisors, operational leads, and team coordinators.
Efficiency: Ability to work well within limited timelines.
Communication Skills: Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
Proactive Approach: Bias for action and proactive problem-solving.

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program.
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA.
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting.
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product.
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation.
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations.
Escalation Handling: Escalate concerns as appropriate and as requested by customers.

Fulltime

Customer Service Investigator

The Customer Service Investigator (CSI) plays a crucial role in managing escalat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months tenure working on the program
Experience in the credit card industry, particularly in customer service
Previous experience in handling escalated calls is preferred
Demonstrate high confidence while dealing with escalated situations and customers
Ability to think outside the box and provide individualized customer service tailored to specific issues
Excellent time management skills
Open to constructive feedback from supervisors, operational leads, and team coordinators
Ability to work well within limited timelines
Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers
Bias for action and proactive problem-solving

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations
Escalation Handling: Escalate concerns as appropriate and as requested by customers

Fulltime

Customer Service Investigator

The Customer Service Investigator (CSI) plays a crucial role in managing escalat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months tenure working on the program (Not applicable for resources hiring in India)
Experience in the credit card industry, particularly in customer service
Previous experience in handling escalated calls is preferred
Demonstrate high confidence while dealing with escalated situations and customers
Ability to think outside the box and provide individualized customer service tailored to specific issues
Excellent time management skills
Open to constructive feedback from supervisors, operational leads, and team coordinators
Ability to work well within limited timelines
Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers
Bias for action and proactive problem-solving

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations
Escalation Handling: Escalate concerns as appropriate and as requested by customers

Fulltime

Customer Service Investigator

The Customer Service Investigator (CSI) plays a crucial role in managing escalat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months tenure working on the program (Not applicable for resources hiring in India)
Experience in the credit card industry, particularly in customer service
Previous experience in handling escalated calls is preferred
Demonstrate high confidence while dealing with escalated situations and customers
Ability to think outside the box and provide individualized customer service tailored to specific issues
Excellent time management skills
Open to constructive feedback from supervisors, operational leads, and team coordinators
Ability to work well within limited timelines
Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers
Bias for action and proactive problem-solving

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations
Escalation Handling: Escalate concerns as appropriate and as requested by customers

Fulltime

Customer Service Investigator

The Customer Service Investigator (CSI) serves as a crucial link between custome...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months tenure working on the program (not applicable for resources hiring in India)
Experience in the credit card industry, particularly in customer service
Previous experience in handling escalated calls is preferred
Demonstrate high confidence while dealing with escalated situations and customers
Ability to think outside the box and provide individualized customer service tailored to specific issues
Excellent time management skills
Open to constructive feedback from supervisors, operational leads, and team coordinators
Ability to work well within limited timelines
Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers
Bias for action and proactive problem-solving

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations
Escalation Handling: Escalate concerns as appropriate and as requested by customers

Fulltime

Customer Service Investigator

The Customer Service Investigator (CSI) plays a vital role in managing customer ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months tenure working on the program (not applicable for resources hiring in India)
Experience in the credit card industry, particularly in customer service
Previous experience in handling escalated calls is preferred
Demonstrate high confidence while dealing with escalated situations and customers
Ability to think outside the box and provide individualized customer service tailored to specific issues
Excellent time management skills
Open to constructive feedback from supervisors, operational leads, and team coordinators
Ability to work well within limited timelines
Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers
Bias for action and proactive problem-solving

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations
Escalation Handling: Escalate concerns as appropriate and as requested by customers

Fulltime

New

Customer service representative

Randstad Canada is currently seeking experienced and highly organized Customer S...

Location

Canada , Winnipeg

Salary:

Not provided

Randstad

Expiration Date

August 08, 2026

Requirements

Strong verbal and written communication skills to effectively interact with customers and internal teams
Superior attention to detail for accurately entering inventory, orders, and KPI data
Ability to investigate and resolve order discrepancies, billing issues, and customer complaints independently
Excellent capacity for prioritizing multiple tasks, managing a high volume of work, and meeting month-end deadlines
Working knowledge of common office software, including Outlook, MS Office programs, and MS Access
A positive and professional demeanor with a commitment to providing outstanding customer care

Job Responsibility

Taking inbound customer orders and accurately entering them into the Warehouse Management System (WMS) and the KPI Database
Serving as the primary liaison between customers and the company, responding to requests and complaints promptly, and communicating order/receiving discrepancies to achieve agreeable conclusions
Maintaining accurate inventory information for customers through diligent entry of receipts and inbound orders
Liaising with warehouse and operations staff to clarify orders, resolve issues, and ensure seamless picking and shipping processes
Reporting any shipping/receiving errors, revenue adjustments, or significant customer disagreements to the Office Manager in a timely manner
Being prepared to cross-train and perform the duties of other Customer Service Representative positions as required by the needs of the logistics operation

What we offer

Competitive Compensation
Free parking on-site
Healthy work-life balance with a Monday-Friday working schedule in the office - no weekend or shift work required
Secure a permanent full-time position
Opportunity to cross-train and gain valuable experience across various customer care and administration functions
Work with a supportive team in a dynamic and central location in Winnipeg

Fulltime

New

Bilingual Customer Service Representative - Insurance

Are you passionate about helping others and known for your professionalism? We a...

Location

Canada , Montréal

Salary:

23.00 USD / Hour

Randstad

Expiration Date

August 17, 2026

Requirements

Experience: Minimum of 2 years of experience in telephone assistance, data entry, and administrative roles (preferably in claims, insurance, or complaint management)
Languages: Perfectly bilingual in French and English (spoken and written)
Software: Proficiency in the Microsoft Office Suite (Word, Excel, Outlook, etc.)
Skills: Excellent communication skills, strong empathy, and exceptional listening abilities
Education: High School Diploma (DES) required

Job Responsibility

Process incoming and outgoing mail, emails, faxes, and telephone communications, ensuring prompt and appropriate handling of calls and claims
Enter, review, and verify data from electronic and paper forms into a standard database, guaranteeing information accuracy and confidentiality
Scan, file, and securely archive confidential documents, and organize physical and digital files for easy retrieval
Code claim details based on policy documents, ensuring precise information
Perform quality checks and comply with internal and regulatory standards
Identify inconsistencies or anomalies and report them for investigation or review
Demonstrate accuracy and rigor in processing requests, data, and information
Respond to inbound calls with professionalism and empathy to assist claimants
Communicate effectively with claimants and their representatives via phone and email
Ensure compliance with company policies, privacy laws, and regulatory requirements

Fulltime

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