Customer Service Investigator Job at NTT DATA (Gurgaon)

Bilingual Customer Service Representative

This is more than a standard call-center role; it's a unique opportunity to act ...

Location

Canada , Mississauga

Salary:

55000.00 - 60000.00 CAD / Year

Randstad

Expiration Date

February 12, 2026

Requirements

High-level professional fluency in French and English (written and verbal) is mandatory, including the ability to professionally deliver difficult news
Exceptional problem-solving, critical thinking, and common-sense decision-making abilities
Strong basic computer proficiency, including composing professional emails (Outlook), managing calendar invites (Teams), and internet-based research (Google/AI tools)
High degree of curiosity and investigative mindset to dig deeper into customer issues and claims
Ability to work autonomously and manage a claims portfolio, prioritizing resolution without excessive escalation

Job Responsibility

Manage incoming customer claims via email and phone related to loss or damage of household goods
Conduct thorough investigations, acting as a 'forensic investigator,' by reviewing claim documentation and analyzing supporting materials like photos
Determine the fair course of action for each claim (replacement, repair, or denial) based on investigation and company policy
Communicate claim decisions to customers clearly, concisely, and professionally, maintaining composure and standing firm when necessary
Collaborate with other internal departments to gather necessary information for claim resolution
Maintain accurate and detailed records of all customer interactions and claim status in the internal system

What we offer

Competitive base salary with willingness to negotiate for the ideal Customer Care candidate
Guaranteed 35-hour work week, promoting work-life balance (flexible start times between 8:00 AM and 9:00 AM ending between 4:00PM-5:00PM)
Be part of a Canadian-owned company with decades of stability and a strong, recognized presence in the industry
Supportive, family-feel, and laid-back corporate culture with long-tenured employees and a casual dress code
Excellent opportunities for growth both within the Customer Care department and across other departments in the organization
Accessibility to the Mississauga office via transit and highways (Highway 410 area)
On-site perks, including an on-site gym, large cafeteria, social events, and a secure facility

Fulltime

Customer Service Representative

Working in the Waste, Refuse & Environmental Waste Management industry, you will...

Location

United States , Victor

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Handle notifications generated from waste monitoring systems efficiently
Generate and manage purchase orders for compactor hauls
Ensure confirmation of haul requests with the hauler and customer
Interpret graph data and event logs using device portals
Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc.
Investigate open repair invoice issues or stop service tasks using NetSuite
Alert Customer Service of Site Issues through email correspondence
Possess a deep understanding of pressure data and monitor functions
Correct or enter invoices and device information in NetSuite and Device Portal
Utilize Microsoft Excel for editing and creating worksheets

Job Responsibility

Handle notifications generated from waste monitoring systems efficiently
Generate and manage purchase orders for compactor hauls
Ensure confirmation of haul requests with the hauler and customer
Interpret graph data and event logs using device portals
Use NetSuite for creating Sales Orders, Purchase Orders, Cases, etc.
Investigate open repair invoice issues or stop service tasks using NetSuite
Alert Customer Service of Site Issues through email correspondence
Possess a deep understanding of pressure data and monitor functions
Correct or enter invoices and device information in NetSuite and Device Portal
Utilize Microsoft Excel for editing and creating worksheets

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Analyst

The Customer Service Analyst is an intermediate-level position responsible for p...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in customer service preferred
Proficiency in English and another European language (Spanish, German or French)
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards
Provide coaching, support to team, and serve a point of contact for escalation
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Customer Service Advisor

Reporting to the Head of Customer Services and Operations Support, the role of C...

Location

United Kingdom , Tividale

Salary:

12.21 GBP / Hour

Diamond Bus

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Reliable, conscientious with the ability to take ownership of issues
Self-motivated with a positive “can do” attitude to all tasks
Effective communication skills, both written and verbal with the ability to analyse reports
To maintain accurate records and information relating to the provision of customer services
Delivering an excellent customer experience by proving advice and wherever possible, resolution at the first point of contact
Excellent knowledge and understanding of Microsoft Office
Ability to deal with a wide and diverse range of enquiries to a high standard of customer service covering all areas of the business
Ability to work on own initiative as well as part of a team
Experience of working in a customer service environment

Job Responsibility

Ensure customers are always dealt with in a professional manner by email, letter or telephone
Investigation and assisting with fact finds
Recording of all customer enquiries
Assist with driver queries
Processing Waybills, Accident and CCTV reports, gaining necessary information from drivers
Dealing with insurance queries
Minute taking
Ticketing data, ticket machine repairs
Support the recruitment process
Use of Omnidas, and social media platforms

Fulltime

German Speaking Customer Service Advisor

To provide a professional outbound service to company points of contact to discu...

Location

United Kingdom , Remote

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Fluent in English and German
Previous experience in customer service, preferably in the financial industry
Computer literate: Word-processing, Excel, internet and general systems usage
Ability to work under pressure, detail oriented and flexible
Strong interpersonal, communication and customer service skills
Initiative, ability to multitask and prioritise
Experience in cards business or an interest in financial matters highly valued, although not essential
Sense of urgency and responsibility required
Problem solving and conflict resolution
Effectively prioritise time & manage work to deadlines

Job Responsibility

Researching and reviewing company expenditure and usage of self-service tool known as MiVision
Working closely with the accounts Regional Sales Managers to discuss each individual client and how best to support them
Outbound calling to identify customer’s needs and potential opportunities, passing warm sales leads back to the account
Providing general product information
Promoting the benefits of MiVision and the self-service options it can fulfil
Dealing with enquiries related to the client’s product range, whilst providing a high standard of service
Working closely with the Corporate Cards team if follow up is required
To develop and maintain a full technical knowledge of client products and services
To deal with all correspondence as requested/required
Diarising and logging of all calls accurately to ensure follow up calls are completed as and when needed

What we offer

4 weeks training consisting of classroom style courses and side-by-side with an experienced Customer Service Representative
Perks: employee benefits scheme that works with the best UK retailers
Learning and Development courses
Career opportunities within the account

Fulltime

Customer Service Analyst

Entry-level position responsible for assisting in customer related activities an...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bilingual proficiency in Spanish and English (oral and written) required
additional European languages (e.g., Italian, German) preferred
Excellent verbal and written communication skills with proven experience in a business or financial environment
Superior investigative and analytical skills including ability to understand and interpret statistics and metrics
Proven ability in problem-solving and crisis management
Exceptional planning, organizational, time management, and prioritization skills
Highly accountable, self-reliant, and results-oriented with ability to influence stakeholders
Demonstrated experience in driving process improvements
Strong influencing and persuasion skills capable of engaging effectively with colleagues and clients

Job Responsibility

Manage portfolio of high-profile clients ensuring timely and professional resolution of all queries and issues
Proactively identify, investigate, and resolve client problems collaborating with internal teams and escalating when necessary
Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates
Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions
Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools
Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and robust control environment
Maintain up-to-date knowledge of market and regulatory requirements impacting client portfolio
Ensure comprehensive logging and management of all client interactions within designated service tracking system
Provide comprehensive guidance and support to clients on both global and local payment procedures via phone and email
Act as language resource for Top 650 clients providing support in Spanish to facilitate effective communication and expedite issue resolution

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits supporting well-being, living well and saving well
Inclusive workplace environment

Fulltime

Customer Service Coordinator

Our client is a leading provider in their industry, dedicated to delivering exce...

Location

United Kingdom , Livingston

Salary:

27000.00 - 29000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in customer service positions
Strong organisational skills and attention to detail
Excellent communication and interpersonal skills
Ability to work collaboratively within a team
Comfortable working with a variety of systems

Job Responsibility

Manage and monitor orders to ensure fulfilment of conditions (quantities, prices, delivery times)
Act promptly on any customer requests and/or credit requests, samples, and quotations
Generate bespoke quotations for customers
Amend or cancel orders in the CRM system, ensuring accurate updates
Collaborate with internal teams to ensure a seamless delivery process for customers
Attend meetings with the customer service and sales team
Maintain up-to-date and accurate customer databases
Liaise with logistics departments to monitor stock levels
Monitor and manage stock for assigned customers
Work with Customer Services Manager to prepare and review customer account plans

What we offer

Competitive salary
Opportunities for professional development
Supportive team environment
Health and safety-focused workplace
Participation in continuous improvement initiatives

Fulltime

Customer Service Specialist

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

Australia , Rydalmere

Salary:

Not provided

Hunter Douglas

Expiration Date

Until further notice

Requirements

Previous experience in a product-based Customer Service / Call Centre environment
Excellent customer service and telephone skills
Strong organisational skills
Ability to manage both internal and external relationships
Excellent written and verbal communication skills
Excellent time management
A high level of initiative and self-motivation

Job Responsibility

Field queries via phone and e-mail
Advise customers of orders on hold or out of stock products
Follow up outstanding order on hold responses
Order parts and samples for customers as required
Assess and raise Authorisation for Return (AFR’s) with customers
Investigating repairs and processing paperwork, with an understanding of product warranty
Follow up on urgent orders / Rework / Remake status
Provide support to the BSM for allocated State
Chasing up of lost in transit orders or damaged products
Flexible in providing back-up support to the other customer service teams as requested

What we offer

On-site Parking
Hybrid Work
Be a part of a supportive, collaborative team where your contribution makes an impact
Enjoy generous discounts on our premium products
Access to Social Club

Customer Service Investigator

NTT DATA

Location:
India , Gurgaon

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 31, 2026

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