Customer Service Investigator Job at NTT DATA (Gurgaon)

Customer Service Investigator

The Customer Service Investigator (CSI) serves as a crucial link between custome...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience: Minimum 6 months tenure working on the program. Not applicable for resources hiring in India.
Customer Service Background: Experience in the credit card industry, particularly in customer service.
Escalation Handling: Previous experience in handling escalated calls is preferred.
Confidence: Demonstrate high confidence while dealing with escalated situations and customers.
Flexibility: Ability to think outside the box and provide individualized customer service tailored to specific issues.
Time Management: Excellent time management skills.
Feedback Acceptance: Open to constructive feedback from supervisors, operational leads, and team coordinators.
Efficiency: Ability to work well within limited timelines.
Communication Skills: Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
Proactive Approach: Bias for action and proactive problem-solving.

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program.
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA.
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting.
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product.
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation.
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations.
Escalation Handling: Escalate concerns as appropriate and as requested by customers.

Fulltime

Customer Service Investigator

The Customer Service Investigator (CSI) plays a crucial role in managing escalat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months tenure working on the program
Experience in the credit card industry, particularly in customer service
Previous experience in handling escalated calls is preferred
Demonstrate high confidence while dealing with escalated situations and customers
Ability to think outside the box and provide individualized customer service tailored to specific issues
Excellent time management skills
Open to constructive feedback from supervisors, operational leads, and team coordinators
Ability to work well within limited timelines
Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers
Bias for action and proactive problem-solving

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations
Escalation Handling: Escalate concerns as appropriate and as requested by customers

Fulltime

Customer Service Investigator

The Customer Service Investigator (CSI) plays a crucial role in managing escalat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months tenure working on the program (Not applicable for resources hiring in India)
Experience in the credit card industry, particularly in customer service
Previous experience in handling escalated calls is preferred
Demonstrate high confidence while dealing with escalated situations and customers
Ability to think outside the box and provide individualized customer service tailored to specific issues
Excellent time management skills
Open to constructive feedback from supervisors, operational leads, and team coordinators
Ability to work well within limited timelines
Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers
Bias for action and proactive problem-solving

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations
Escalation Handling: Escalate concerns as appropriate and as requested by customers

Fulltime

Customer Service Investigator

The Customer Service Investigator (CSI) serves as a crucial link between custome...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months tenure working on the program (not applicable for resources hiring in India)
Experience in the credit card industry, particularly in customer service
Previous experience in handling escalated calls is preferred
Demonstrate high confidence while dealing with escalated situations and customers
Ability to think outside the box and provide individualized customer service tailored to specific issues
Excellent time management skills
Open to constructive feedback from supervisors, operational leads, and team coordinators
Ability to work well within limited timelines
Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers
Bias for action and proactive problem-solving

Job Responsibility

Manage ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues
Ensure offline queues are managed within a 48-hour SLA
Track reasons for escalations to assist in analytical processes and reporting
Seek solutions to customer issues, acting as an agent and an advocate for the product
Communicate with customers to gather further information, provide updates, and request documentation
Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations
Escalate concerns as appropriate and as requested by customers

Fulltime

Customer Service Investigator

The Customer Service Investigator (CSI) plays a crucial role in managing escalat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months tenure working on the program (Not applicable for resources hiring in India)
Experience in the credit card industry, particularly in customer service
Previous experience in handling escalated calls is preferred
Demonstrate high confidence while dealing with escalated situations and customers
Ability to think outside the box and provide individualized customer service tailored to specific issues
Excellent time management skills
Open to constructive feedback from supervisors, operational leads, and team coordinators
Ability to work well within limited timelines
Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers
Bias for action and proactive problem-solving

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations
Escalation Handling: Escalate concerns as appropriate and as requested by customers

Fulltime

Customer Service Investigator

The Customer Service Investigator (CSI) plays a vital role in managing customer ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months tenure working on the program (not applicable for resources hiring in India)
Experience in the credit card industry, particularly in customer service
Previous experience in handling escalated calls is preferred
Demonstrate high confidence while dealing with escalated situations and customers
Ability to think outside the box and provide individualized customer service tailored to specific issues
Excellent time management skills
Open to constructive feedback from supervisors, operational leads, and team coordinators
Ability to work well within limited timelines
Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers
Bias for action and proactive problem-solving

Job Responsibility

Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues related to the program
Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA
Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting
Customer Solutions: Seek solutions to customer issues, acting as an agent and an advocate for the product
Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation
Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations
Escalation Handling: Escalate concerns as appropriate and as requested by customers

Fulltime

Customer Service Analyst 2

The Customer Service Analyst 2 is an intermediate-level position responsible for...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience
Experience in customer service preferred
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment
Bachelor's degree/University degree or equivalent experience
Fluent conversational English

Job Responsibility

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Customer Service & Order Processing Representative

We are looking for a dependable Customer Service & Order Processing Representati...

Location

United States , Woodbridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in order processing, customer support, or logistics coordination
Proficiency with Microsoft Office applications, including Outlook
Strong data entry and typing skills with a high level of accuracy and attention to detail
Ability to stay organized, prioritize effectively, and manage several orders or tasks simultaneously
Capable of working independently while remaining responsive and collaborative with teammates in different locations
Clear verbal and written communication skills for interacting with customers and internal teams
Comfortable following established procedures and contributing to a team-oriented work environment

Job Responsibility

Enter and manage customer orders accurately within the company’s order management system, ensuring all details are complete and up to date
Arrange transportation for outgoing shipments and help determine the most effective routing based on delivery needs
Partner with warehouse personnel and customers to coordinate shipping schedules, delivery updates, and order-related questions
Investigate transit-related damage issues and submit claims documentation to support timely resolution
Provide day-to-day assistance to the sales team and customers by responding to order inquiries and helping resolve service concerns
Maintain organized records and complete general administrative support tasks as needed within the office
Monitor multiple open orders at once, following through on deadlines and communicating status updates to relevant stakeholders

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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