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Customer Service Intern

coty.com Logo

Coty Inc.

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Location:
Malaysia , Kuala Lumpur

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a Customer service Intern to join the Malaysia Supply Chain Team. You will be working alongside the Customer Service team to support to understand customer order and return processes and root cause across SEA and benchmarking across other markets. You will gain exposure to different road to market, retailers / customer and processes involved in day-to-day business. You will be also working on an improvement process and understanding overall order management.

Job Responsibility:

  • Review current ways of working across SEA markets
  • Work with Customer Service on order and return management
  • Assist with various aspects of Customer Service, including data analysis, reporting, and process optimization
  • Understand initiative process, review and deploy best practices to optimize order and returns processes
  • Deploy KPI to track and measure effectiveness of new processes

Requirements:

  • Undergraduates who can commit ideally 6 months for a full-time internship
  • Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint
  • Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality
  • Possesses cross-cultural awareness and high emotional intelligence
  • Articulate, with the ability to work in a fast-paced environment
  • Good balance of a professional attitude while having fun
  • Strong interest in consumer goods, makeup and beauty products
  • Strong desire to learn along with a strong sense of ownership
  • Persuasive, resilient and flexible, able to easily adapt to new challenges
  • Passionate, enthusiastic and driven to regularly follow-up with loose ends
  • Able to thrive despite challenges while adopting a positive attitude under pressure
What we offer:
  • A salary that matches your knowledge and experience
  • Great holiday benefits
  • Comprehensive medical and commercial insurance
  • Fair rewards given based on performance and individual abilities

Additional Information:

Job Posted:
January 01, 2026

Employment Type:
Fulltime
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