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Customer Service Intermediate Analyst

https://www.citi.com/ Logo

Citi

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Location:
Ireland , Dublin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Job Responsibility:

  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  • Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
  • Escalate customer feedback, processing delays and errors appropriately
  • Provide coaching, support to team

Requirements:

  • Vast customer service experience
  • An additional European language such as German, French, or Spanish, in addition to English (fluent in writing and speaking)
  • Relevant experience (business/financial environment) preferred
  • Project management and organizational skills to prioritize multiple tasks
  • Proven investigative and analytical skills
What we offer:
  • Competitive base salary (annually reviewed)
  • Benefits that support you (and your family) to be well, live well and save well
  • Business casual workplace
  • Hybrid working model (up to 2 days working at home per week)

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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