Customer Service Intermediate Analyst Job at Citi (Dublin)

Loan Documentation and Processing Intermediate Analyst

This role is part of Citi’s Lending Operations Team and involves managing loan d...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Reasonable knowledge of the Business Processes, Systems and Tools used in the Loan Servicing Process
Demonstrate understanding of Loan Processes, Procedures, Products and Services
General awareness of managing, preparing, and reviewing loan documentation
Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues
Awareness of risk types, policies and control measures and processes
Comply with applicable laws, rules, and regulations, and adhering to Policies

Job Responsibility

Manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process
Independently process and close loans within a complex loan operations environment
Provide day-to-day loan transactional processing, including booking cash transactions and making payments, performing loan reconciliations, input of general ledger entries and complex calculations
Interaction with other counterparties around positions and outstanding balances/claims
Support expansive and diverse array of products/services
Follow established procedures to identify and resolve problems related to loan documentation/processing activities
Make recommendations to management to support process improvement
Resolve problems by identifying and selecting solutions through technical experience
Design and analyse moderately complex loan documentation reports
Make evaluative judgments based on analysis of information

What we offer

Generous holiday allowance starting at 27 days plus bank holidays, increasing with tenure
Discretional annual performance related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources
Business casual workplace with hybrid working model

Fulltime

Client Onboard Intermediate Analyst

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Exposure to Client interaction
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of Japanese and English (written and spoken)
Bachelor's/University degree or equivalent experience

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team
Embarks on continuous on the job training for end to end product knowledge
Understands client requirements and implement them correctly

Fulltime

Customer Service Intermediate Analyst 2

The Customer Service Analyst 2 is an intermediate‑level position responsible for...

Location

Malaysia , Pulau Pinang; Pahang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4–6 years of relevant work experience (customer service experience preferred)
Strong computer proficiency
familiarity with corporate banking tools is an advantage
Clear, concise, and confident communication skills, both written and verbal
Strong investigative, analytical, and problem‑solving capabilities
Ability to present concepts and influence process improvements
Proven track record of delivering high‑quality service and building effective client relationships
Ability to work independently with limited supervision while contributing effectively within a team
Bachelor’s degree or equivalent professional experience
Strong proficiency in Mandarin and Cantonese (spoken and written) to support regional client needs

Job Responsibility

Serve as the primary point of contact for clients and internal stakeholders, collaborating across teams to investigate and resolve inquiries
Respond to client requests accurately and within required service timelines
Conduct analysis and investigations to identify root causes and propose effective solutions
Communicate resolutions clearly and professionally to clients
Build and maintain strong client relationships through regular calls and, where applicable, face‑to‑face engagement
Proactively notify clients of system issues, market events, or operational impacts, providing timely updates until resolution
Uphold high standards of compliance, ethics, and risk management

Fulltime

Client Onboarding Intermediate Analyst

Are you looking for a career move that will put you at the heart of a global fin...

Location

Kenya , Nairobi

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of English (written and spoken)

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
Embarks on continuous on the job training for end to end product knowledge
Understands client requirements and implement them correctly

What we offer

Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Competitive base salary (which is annually reviewed)

Fulltime

Customer Service Intermediate Analyst - Bilingual (English & Portuguese)

The Customer Service Intermediate Analyst is an intermediate-level position resp...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of customer experience
Portuguese Advanced
English Advanced
Client Facing Skills
Bachelor's degree/University degree or equivalent experience
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for escalations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

Fulltime

New

Officer, Client Onboard Intermediate Analyst, Operations

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...

Location

Japan , Naha

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of English (written and spoken)

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
Embarks on continuous on the job training for end to end product knowledge
Understands client requirements and implement them correctly

Fulltime

Client Onboard Intermediate Analyst

The Client Onboard Intermediate Analyst is a middle management role and will be ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous experience in financial services preferred
8 to 10 years of relevant experience in Client onboarding/ Static data update/ Client reference data update
Required relevant academic qualifications: university graduate with Business/Finance/Economics
Bachelor’s/University degree or equivalent
MBA degree preferred

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system set ups
Focuses on timely and accurate delivery of all account opening functions as well as delivering superior customer service and resolution of customer service
Provide timely advise to Implementation managers and other internal counterparts on account opening process and other documentation requirements
Ensure all communications are of the highest professional standard to maintain client service excellence
Timely and effective escalation of potential issues to the management
Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to)
Verification and authorization of data entered in the systems
Ensures all queries are dealt with in an efficient and timely manner
Escalates urgent / risk issues through the appropriate escalation channels
Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process

Fulltime

Client Onboard Intermediate Analyst

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...

Location

Kazakhstan , Almaty

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of English (written and spoken)

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team
Embarks on continuous on the job training for end to end product knowledge
Understands client requirements and implement them correctly
Understands new customer requirements and ensure adequate support

Fulltime

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Customer Service Intermediate Analyst

Job Description

Job Responsibility

Requirements

What we offer

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