Customer Service Intermediate Analyst 2 Job at Citi (Pulau Pinang)

Client Onboard Intermediate Analyst

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Exposure to Client interaction
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of Japanese and English (written and spoken)
Bachelor's/University degree or equivalent experience

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team
Embarks on continuous on the job training for end to end product knowledge
Understands client requirements and implement them correctly

Fulltime

Customer Service Intermediate Analyst - Bilingual (English & Portuguese)

The Customer Service Intermediate Analyst is an intermediate-level position resp...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of customer experience
Portuguese Advanced
English Advanced
Client Facing Skills
Bachelor's degree/University degree or equivalent experience
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for escalations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

Fulltime

New

Officer, Client Onboard Intermediate Analyst, Operations

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...

Location

Japan , Naha

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of English (written and spoken)

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
Embarks on continuous on the job training for end to end product knowledge
Understands client requirements and implement them correctly

Fulltime

Help Desk Analyst

Service desk/call center position where second-line analysis and troubleshooting...

Location

United States

Salary:

20.00 - 22.50 USD / Hour

Innovative Management Concept

Expiration Date

Until further notice

Requirements

Pursuant to a government contract, this specific position requires U.S. Citizenship
Ability to obtain a VA-designated, Low-Risk Background Investigation (BI)
High School Diploma or equivalent
2-5 years’ experience in Help Desk/Tier 2 support required or equivalent experience
Proven experience in ongoing support of client-specific application systems
Experience and ability to export and manipulate data to create and support reports
Use ticketing software such as ServiceNow or ServiceDesk Manager with a thorough understanding of ITIL best practices
Support intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Agile, Java, and Adobe Acrobat
Ability to support a fast-paced and agile learning environment
Exercise discretion and independent judgment when handling situational occurrences

Job Responsibility

Resolve tier 2 level application system inquiries, requests, and incidents
Transfer cases to other support groups and escalate to the next appropriate tier level when necessary
Handle high-volume ticket queue by supporting 50-100 tickets daily
Participate in all meetings
Responsible for preparing accurate documentation to support and maintain a working knowledge base of service desk processes
Responsive to action items to fulfill urgent internal/external requests
Subject Matter Expert for the application, functional user roles, and service desk processes and procedures
Support focus teams or specialized projects to promote rapid improvement turnaround
Responsible for handling varied customer requests, incidents, and problems with regard to the Veterans Benefits Management System (VBMS) application
Support the team process, participate in cross-functional teams, and identify areas of opportunity to improve customer satisfaction

Fulltime

Client Onboard Intermediate Analyst

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...

Location

Kazakhstan , Almaty

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of English (written and spoken)

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team
Embarks on continuous on the job training for end to end product knowledge
Understands client requirements and implement them correctly
Understands new customer requirements and ensure adequate support

Fulltime

Business Analyst

We are looking for a detail-oriented Business Analyst to support customer master...

Location

United States , Eagan

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a business environment that requires strong attention to detail
Intermediate proficiency with Microsoft Office applications, including Excel, Word, and Outlook
Strong verbal and written communication skills with the ability to work effectively across multiple teams
Proven ability to organize work, manage competing priorities, and meet deadlines in a fast-paced setting
Solid analytical and problem-solving skills, with attention to accuracy and detail in data-related tasks
Ability to collaborate in a team-oriented environment and build strong working relationships with internal stakeholders
Experience working with customer reporting, account data, or large data sets is preferred
Exposure to ERP or SAP environments is preferred
this role does not offer employment-based work authorization support

Job Responsibility

Manage daily customer data updates and account records within enterprise platforms to keep information accurate, complete, and current
Coordinate with master data partners and district teams to ensure customer and account details remain aligned across multiple internal systems
Prepare recurring reports for field leadership, including workload summaries, service activity results, and coverage analyses to highlight business needs and trends
Support territory and field alignment updates by working with internal stakeholders to reflect organizational changes accurately in reporting tools and business systems
Respond to ad hoc data requests by gathering, organizing, and delivering meaningful information that supports operational and sales decisions
Analyze customer and business data to identify inconsistencies, recommend improvements, and promote stronger data quality standards
Build productive relationships with cross-functional teams, including sales, sales operations, finance, marketing, digital solutions, and shared services
Assist account managers, installation teams, and other internal partners by helping maintain reliable customer setup information that supports onboarding and ongoing service
Contribute to customer support efforts by helping the business sustain positive service experiences for both existing accounts and newly added customers

What we offer

Access to top jobs
Competitive compensation
Free online training
Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Client Onboard Intermediate Analyst

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...

Location

Hong Kong , Kowloon City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree or equivalent experience
2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team
Embarks on continuous on the job training for end to end product knowledge
Understands client requirements and implement them correctly

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses

Fulltime

Client Onboarding Intermediate Analyst

Working at Citi is far more than just a job. A career with us means joining a te...

Location

Poland , Warsaw

Salary:

120200.00 - 190000.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of English (written and spoken)

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focus on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
Perform day to day management of account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Be accountable for various types of project management in the account services space and for managing cross-functional relationships with all teams
Determine new work procedures and analyze complex and variable issues with significant departmental impact
Understand client requirements and ensure adequate support to new customer requirements and initiatives
Monitor customer satisfaction and service levels and drive process changes
provide innovative solutions to clients, ensure a strong and robust processing environment with effective controls
Establish risk management practices and maintain a culture of risk and controls within the team through various processes and checkpoints
identify means to reduce transaction defects (internal and external)

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

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Customer Service Intermediate Analyst 2

Job Description

Job Responsibility

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