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Customer Service Intermediate Analyst 2

https://www.citi.com/ Logo

Citi

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Location:
Malaysia , Pulau Pinang ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Service Analyst 2 is an intermediate‑level position responsible for delivering high‑quality support and issue resolution to clients, in close coordination with the broader Customer Service team. The primary objective of this role is to manage external customer inquiries, ensure timely resolutions, and provide ongoing service support while upholding strong operational, compliance, and risk management standards.

Job Responsibility:

  • Serve as the primary point of contact for clients and internal stakeholders, collaborating across teams to investigate and resolve inquiries
  • Respond to client requests accurately and within required service timelines
  • Conduct analysis and investigations to identify root causes and propose effective solutions
  • Communicate resolutions clearly and professionally to clients
  • Build and maintain strong client relationships through regular calls and, where applicable, face‑to‑face engagement
  • Proactively notify clients of system issues, market events, or operational impacts, providing timely updates until resolution
  • Uphold high standards of compliance, ethics, and risk management

Requirements:

  • 4–6 years of relevant work experience (customer service experience preferred)
  • Strong computer proficiency
  • familiarity with corporate banking tools is an advantage
  • Clear, concise, and confident communication skills, both written and verbal
  • Strong investigative, analytical, and problem‑solving capabilities
  • Ability to present concepts and influence process improvements
  • Proven track record of delivering high‑quality service and building effective client relationships
  • Ability to work independently with limited supervision while contributing effectively within a team
  • Bachelor’s degree or equivalent professional experience
  • Strong proficiency in Mandarin and Cantonese (spoken and written) to support regional client needs

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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