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Aspen Infusion Logo Aspen Infusion · Customer Service

Customer Service Intake Coordinator

United States, Chandler 20.00 - 22.00 USD / Hour · Job Posted March 19, 2026
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Job Description

The Intake Coordinator is responsible for facilitating the onboarding of new patients.

Job Responsibility

  • Intake information from referral sources and patients in a professional, knowledgeable, and courteous manner
  • Retrieve and route incoming documentation to the appropriate department or individual(s) in the Company via phone, fax, or other electronic means
  • Verify current coverage with third-party payers, and obtain authorizations as needed
  • Maintain current coverage status information on an ongoing basis for existing patients
  • Answer phone calls from new patients, providers, and referral sources
  • Document all communication in the system, either from or regarding a patient
  • Prepare and secure documentation for billing and authorization purposes
  • Communicate with the billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered
  • Participate in surveys conducted by authorized inspection agencies
  • Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator
  • Participate in company committees when requested
  • Participate in in-service education programs provided by the company
  • Willingness to participate in an on-call rotation
  • Performs other related duties as assigned by management

Requirements

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
  • Organizational skills sufficient to maintain consistently accurate records
  • Ability to evaluate options and to make efficient decisions
  • Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of e-mail
  • Customer Service - Manages difficult or emotional customer situations
  • Responds promptly to customer needs
  • Solicits customer feedback to improve service
  • Responds to requests for service and assistance
  • Meets commitments
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations
  • Listens and gets clarification
  • Responds well to questions
  • Demonstrates group presentation skills
  • Participates in meetings
  • Quality - Demonstrates accuracy and thoroughness
  • Looks for ways to improve and promote quality
  • Applies feedback to improve performance
  • Monitors own work to ensure quality
  • Teamwork - Balances team and individual responsibilities
  • Exhibits objectivity and openness to others' views
  • Gives and welcomes feedback
  • Contributes to building a positive team spirit
  • Puts success of team above own interests
  • Able to build morale and group commitments to goals and objectives
  • Supports everyone's efforts to succeed
  • Continually required to stand, walk, sit, talk, and hear
  • Occasionally/Frequently/Continually required to utilize hand and finger dexterity
  • The employee must occasionally lift and /or move up to 30 pounds
  • Specific vision abilities required by this job include: Close vision
  • Depth perception and ability to adjust focus
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