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Customer service insurance call centre

https://www.randstad.com Logo

Randstad

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Location:
Australia , Sydney

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

60000.00 - 64000.00 AUD / Year
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Job offer has expired

Job Description:

This is a full-time opportunity to be the friendly, first point of contact for their valued members. Your genuine passion for people, coupled with your problem-solving skills, will ensure their members' health benefits are at the forefront of every decision. We value skills gained in any customer-facing environment (retail, hospitality, administration, banking, etc.). Roster: Rotating roster between Monday to Friday, 8 AM - 6 PM (9.5% shift loading applied).

Job Responsibility:

  • Be the friendly, first point of contact for their valued members
  • Ensure members' health benefits are at the forefront of every decision
  • Solve problems thoughtfully and remain calm and effective in a fast-paced environment.

Requirements:

  • Transferable Customer Service Skills: A demonstrated history of providing excellent service in any customer-facing role (e.g., retail, hospitality, administrative, healthcare, etc.)
  • Strong Communication Skills: The ability to communicate clearly and empathetically, both verbally and in writing, with people from diverse backgrounds
  • A Proactive and Adaptable Mindset: The ability to solve problems thoughtfully and remain calm and effective in a fast-paced environment
  • Genuine Empathy and Customer Focus: A sincere desire to help others and make a positive difference in their day
  • Must be Australian Citizen or P.R.
What we offer:
  • Competitive Salary Package + 9.5% shift loading
  • Flexibility with a hybrid work-from-home structure (after training completed)
  • Comprehensive Training & Structured Development to support long-term career growth
  • Discounts across all products
  • A dynamic, vibrant, and inclusive team that celebrates all wins together
  • Reward & Recognition Programs and clear long-term career prospects
  • Access to an Employee Assistance Program (EAP) for health and wellbeing support.

Additional Information:

Job Posted:
January 14, 2026

Expiration:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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