Customer Service Insurance Call Centre Job at Randstad (Parramatta)

Customer Service Advisor - Insurance

Do you an expert in Insurance? Are you passionate about delivering outstanding c...

Location

United Kingdom

Salary:

12.24 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A genuine passion for delivering exceptional customer service with an empathetic, customer-first approach
Boldness in your ability to handle a variety of customer inquiries, confidently resolving challenges and finding the best solutions
Strong written and verbal communication skills, enabling you to build trust and communicate effectively with customers
Experience working in a customer-facing environment, particularly within the insurance or customer service industry
Confidence with IT systems and the ability to navigate customer service software
Flexibility, professionalism, and the drive to learn and grow in a dynamic environment
A self-motivated mindset, capable of managing objections and turning difficult situations into positive outcomes

Job Responsibility

Answering calls and asking relevant questions to connect customers with the appropriate insurance brokers
Selling the value and benefits of the BIBA portfolio to both new and existing customers, ensuring they understand their options
Displaying excellent customer service and negotiation skills to maximize the potential of each call and build trust with customers
Embracing the challenge of handling customer queries and objections, maintaining a solution-focused and empathetic approach
Accurately logging all call outcomes, ensuring precise and timely data entry

Fulltime

New

Call Centre Representative

We have upcoming full-time opportunities within banking and finance, offering fl...

Location

Australia , Marion

Salary:

Not provided

Randstad

Expiration Date

July 23, 2026

Requirements

Customer service experience from any industry - retail, hospitality, fitness, aviation, finance, insurance, call centre
Natural ability and desire to help others as well as building trusting relationships
Strong written and verbal communication skills
Thrive in busy environments
Empathetic, compassionate & professional

Job Responsibility

Answering customer queries via phone and email, always focusing on the customer's needs
Ensuring that customer requests are actioned efficiently and effectively
Administration and data entry

What we offer

Close to home in the southern suburbs of Adelaide
Close to public transport and onsite parking available
In depth thorough training will be provided with ongoing coaching & support to develop your skill set
A vibrant, energetic workforce with lots of fun initiatives
More opportunity - long term career with a drive for continuous learning and positive growth
Hybrid work model 2 days from home once trained

Fulltime

New

Customer Service Officer

Customer Service Superstars - Adelaide CBD Do you pride yourself on your strong...

Location

Australia , Adelaide

Salary:

35.00 - 45.00 AUD / Hour

Randstad

Expiration Date

July 19, 2026

Requirements

Strong Communication: High-level written and verbal interpersonal skills
Emotional Intelligence: The resilience to remain calm and empathetic when dealing with complex customer inquiries
Adaptable Tech Skills: Proficiency in navigating multiple digital platforms simultaneously
Strong Work Ethic: A dependable track record and a genuine desire to achieve positive outcomes
Ability to commute to our Adelaide CBD locations. Please note that successful candidates will need to undergo a standard police clearance, requiring 100 points of identification.

Job Responsibility

Helping customers in Banking, Insurance, Super, and more
Being the steady, helpful voice for people when they need it most

What we offer

Pay: $35.00 - $45.00 per hour + Super (depending on experience)
Length: 6 - 12 month contracts
Location is key: Conveniently located right in the heart of the Adelaide CBD!
Career Launchpad: Opportunities for growth and upskilling
Good Vibes Only: Work in vibrant, inclusive teams that actually enjoy working together

New

Customer Service Executive

Location

Malaysia , Kuala Lumpur

Salary:

2800.00 - 3300.00 MYR / Month

Randstad

Expiration Date

August 13, 2026

Requirements

Min SPM qualified, Diploma or Degree and any fields
Fluent in English and Bahasa Malaysia for both written and spoken to support local market
Experience in Customer Service or Call Centre for 1-2 years, preferably within General Industry or Insurance. We welcome fresh graduates however must have good communication skills
Customer-centric attitude: polite, patient, problem-solver
Ability to handle complaints smoothly and maintain professionalism in stressful calls
Team player with good interpersonal skills

Job Responsibility

Provide timely and professional responses to inbound customer calls and emails
Deliver first-contact resolution whenever possible
escalate complex issues to relevant departments appropriately and on timely basis
Follow up cases closely and ensuring meets SLA
Document all customer interactions accurately in the CRM system according to SOPs
Ensure strict adherence to company policies, customer service charter and industry regulatory standards
Provide positive feedback on improvements, and foster teamwork within the Call Centre environment

Fulltime

Customer Service Advisor

As a Customer Service Advisor you will be the first point of contact for our cus...

Location

United Kingdom , Birkenhead

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working within a telephone-based customer service/contact centre environment
Professional approach
Outstanding communication and customer service skills
Strong written, oral and interpersonal skills
An ability to work using own initiative within boundaries
An ability to in work in a fast-paced environment
An ability to work effectively with people across a wide range of levels and responsibilities
Good IT/Keyboard skills
Attention to detail
Good team working skills

Job Responsibility

To take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability
To collate data accurately and effectively
To provide an excellent customer experience by way of a friendly telephone manner and active listening
To provide clear communication to customers and/or their representatives
To meet own targets and SLAs
To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
To contribute towards continuous improvement with generation of ideas
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To drive your own development by actively seeking development opportunities

What we offer

22 days plus bank holidays or day in lieu
Hybrid working model (in relevant role)
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test (in relevant role)

Fulltime

Customer Service Advisor

At Sykes Holiday Cottages, we’re passionate about creating unforgettable holiday...

Location

United Kingdom , Chester

Salary:

12.71 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer service experience
Excellent verbal and written communication skills
Confident handling objections and influencing customer decisions positively
Strong attention to detail and accuracy
Comfortable working in a regulated environment
Experience using CRM or contact centre systems
Ability to multitask and work efficiently across multiple systems

Job Responsibility

Delivering exceptional customer service across phone, email, and written communication channels
Supporting customers with pre-stay and in-stay queries
Handling inbound enquiries including booking amendments, payments, and general service questions
Conducting outbound calls to support and assist customers
Explaining insurance cover options and handling objections confidently and professionally
Accurately recording customer interactions within internal systems
Working in line with FCA and company compliance standards
Identifying opportunities to improve processes and customer experience
Acting as a proud ambassador for the Sykes brand and values

What we offer

33 days holiday (including bank holidays) plus extra days with long service
Your birthday off
2 volunteering days per year
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, friends & family
Exclusive wellbeing discounts and offers
Health cash plan & life assurance
Training and development opportunities
24/7 mental health support
On-site gym and parking at our Chester HQ (close to the train station)

Fulltime

Customer Service Advisor

We’re looking for a part-time Customer Service Advisor to join our busy team her...

Location

United Kingdom , Aylesbury

Salary:

13104.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of working in a customer service role within a contact centre environment
Effective questioning and listening skills
Good organisational and interpersonal skills
Ability to work under pressure and to tight deadlines
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form
Ability to work to agreed performance targets
Ability to work independently and as part of a team
Takes ownership by using Initiative and problem solving
Ability to cope well under pressure with determination and perseverance

Job Responsibility

Answer all Customer and Claims incoming calls efficiently and professionally
Outbound calling including
retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
Objection handling including
policy cancellations, premium increases, Claims decisions
Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
Deal and attempt to resolve customer complaints
Record and maintain accurate policyholder information using the in-house computer systems
Maintain a thorough working knowledge of all policy terms and conditions
Ensure all company and departmental policies and procedures are adhered too at all times

What we offer

25 days annual leave (pro rata) which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Parttime

Customer Service Advisor

We’re looking for a Customer Service Advisor to join our busy team here at Agria...

Location

United Kingdom , Aylesbury

Salary:

23600.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of working in a customer service role within a contact centre environment
Effective questioning and listening skills
Good organisational and interpersonal skills
Ability to work under pressure and to tight deadlines
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form
Ability to work to agreed performance targets
Ability to work independently and as part of a team
Takes ownership by using Initiative and problem solving
Ability to cope well under pressure with determination and perseverance

Job Responsibility

Answer all Customer and Claims incoming calls efficiently and professionally
Outbound calling including
retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
Objection handling including
policy cancellations, premium increases, Claims decisions
Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
Deal and attempt to resolve customer complaints
Record and maintain accurate policyholder information using the in-house computer systems
Maintain a thorough working knowledge of all policy terms and conditions
Ensure all company and departmental policies and procedures are adhered too at all times

What we offer

25 days annual leave which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Fulltime

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Customer Service Insurance Call Centre

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