Customer Service Inside Sales Rep

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry
• places customer orders via telephone, fax, email, electronic methods, or walk in
• influences gross profit through negotiating sale price and purchase price
• may adjust non-contract customer pricing
• builds customer relationships to drive repeat business
• orders items to ensure appropriate inventory levels
• places orders without approval up to $5,000 per line and $10,000 per purchase order
• sources products in branch inventory, distribution center inventory or supplier inventory
• determines most cost effective shipping method for customer orders
• partners with Account Representatives to ensure customer satisfaction
• expedites backorders
• may pull inventory and prepare order for shipment
• may handle customer returns
• performs other duties as assigned

• High school diploma or GED
• zero (0) to three (3) years of related experience or equivalent combination
• reliability, organization, attention to detail
• strong communication skills
• ability to multi-task and time management skills
• moderate computer skills
• product knowledge is preferred

Product knowledge

• Healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick pay
• holiday pay