Customer Service - Inbound Job at Collinson (Cape Town)

Inbound Customer Service Consultant

Help us deliver like never before. Australia Post is delivering like never befor...

Location

Australia , Brisbane

Salary:

61628.00 - 68003.00 AUD / Year

Australia Post

Expiration Date

Until further notice

Requirements

Friendly, enthusiastic, reliable, loves working in a team environment, solutions-focused, customer-centric, tech-savvy to work across multiple IT platforms and simultaneous tasks

Job Responsibility

Answering customers’ calls, tracking customers’ parcels and solving issues like damaged or missing parcels
Turning tricky situations into favorable experiences for customers
Helping customers with enquiries from calculating postage rates to booking passport appointments

What we offer

12% superannuation
Extensive training: 4 weeks initially Mon-Fri 9am-5pm, followed by 2-4 weeks on-the-job training
Hybrid work: working from home four days a week once proficient
Post Perks
Personal wellbeing investment
Recognition and reward

Fulltime

Inbound Customer Service Consultant

Help us deliver like never before. Australia Post is delivering like never befor...

Location

Australia , Richmond

Salary:

61628.00 - 68003.00 AUD / Year

Australia Post

Expiration Date

Until further notice

Requirements

You’re friendly, enthusiastic and reliable, and love working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.

Job Responsibility

Answering customers’ calls, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels
Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers
Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments
Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks

What we offer

Extensive training: 4 weeks initially Mon-Fri 9am-5pm, followed by 2-4 weeks of on-the-job training across your rostered hours
Hybrid work after proficiency (work from home four days a week, one day in office)
Post Perks
Personal wellbeing investment
Recognition and reward

Fulltime

Inbound Customer Service Representative (English)

The Inbound Customer Service Representative supports customers of a telecom prov...

Location

Canada , Ottawa

Salary:

19.00 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma Required
Minimum 1 year experience in customer service is required
Previous experience in a call center or technical support environment is an asset
Basic understanding of internet and Wi‑Fi concepts (modems, routers, signal strength) or willingness to learn
Strong communication skills with the ability to explain technical steps in simple, friendly language
Comfortable navigating multiple systems and multitasking during calls
Patient, solution‑oriented, and able to remain calm under pressure
Reliable, punctual, and able to work in a metric-driven environment
Familiarity with servicing customers in the United States is an asset

Job Responsibility

Answer inbound calls from clients regarding internet, Wi‑Fi, modem, and account‑related questions
Perform mild troubleshooting, such as guiding customers through modem resets, checking connections, verifying outages, and reviewing basic Wi‑Fi settings
Provide clear explanations of plans, billing, usage, equipment, and service features
Create and update customer accounts, service tickets, and documentation in CRM systems
Educate customers on self‑service tools, equipment care, and tips for improving home Wi‑Fi performance
Maintain professionalism and empathy, especially when assisting customers experiencing service interruptions or frustration
Coordinate with technical support teams or field technicians when issues require escalation

What we offer

Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities

Fulltime

Inbound Customer Service Consultant

Help us deliver like never before. Australia Post is delivering like never befor...

Location

Australia , Brisbane

Salary:

61628.00 - 68003.00 AUD / Year

Australia Post

Expiration Date

Until further notice

Requirements

Friendly, enthusiastic and reliable
loves working in a team environment
solutions-focused
customer-centric
tech-savvy working across multiple IT platforms and simultaneous tasks

Job Responsibility

Answering customers’ calls
tracking customers’ parcels and solving issues like damaged or missing parcels
turning tricky situations into favorable experiences for customers
helping customers with enquiries from calculating postage rates to booking passport appointments
working across multiple IT platforms and simultaneous tasks

What we offer

Flexible hours
3 weeks full-time paid training
hybrid work model (one day per week in office)
superannuation 12%
Post Perks
potential pathway to further opportunities

Parttime

Inbound Customer Service Representative

The Inbound Customer Service Representative supports customers of a telecom prov...

Location

Canada , Ottawa

Salary:

19.00 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma Required
Minimum 1 year experience in customer service is required
Basic understanding of internet and Wi‑Fi concepts (modems, routers, signal strength) or willingness to learn
Strong communication skills with the ability to explain technical steps in simple, friendly language
Comfortable navigating multiple systems and multitasking during calls
Patient, solution‑oriented, and able to remain calm under pressure
Reliable, punctual, and able to work in a metric-driven environment

Job Responsibility

Answer inbound calls from clients regarding internet, Wi‑Fi, modem, and account‑related questions
Perform mild troubleshooting, such as guiding customers through modem resets, checking connections, verifying outages, and reviewing basic Wi‑Fi settings
Provide clear explanations of plans, billing, usage, equipment, and service features
Create and update customer accounts, service tickets, and documentation in CRM systems
Educate customers on self‑service tools, equipment care, and tips for improving home Wi‑Fi performance
Maintain professionalism and empathy, especially when assisting customers experiencing service interruptions or frustration
Coordinate with technical support teams or field technicians when issues require escalation

What we offer

Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities

Fulltime

Inbound Customer Service Advisor

We are currently looking for 10 Inbound Customer Service Advisors to join a publ...

Location

United Kingdom , Manchester

Salary:

13.25 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong customer service experience, ideally within an office environment
Previous experience within public sector, regulatory or education environments
Experience of meeting/exceeding KPIs and targets
Excellent written and verbal communication skills
Ability to engage with customers in a friendly, empathetic, and professional manner
Ownership of queries and problems with resolution follow-through
Strong IT skills and ability to quickly learn new systems and procedures
Available to start on 30th June 2025
Provide full reference history and up-to-date proofs of address and identification
Subject to a 3-year reference clearance and a Standard DBS check.

Job Responsibility

Provide a high quality of service to internal and external stakeholders
Complete processes in accordance with guidelines
Use several IT systems to record information and complete tasks accurately
Meet and exceed agreed KPIs
Handle a high volume of telephone and email enquiries adhering to company standards
Manage own caseload
Process external applications.

What we offer

28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)
Work/life balance
Additional income - Optional overtime once training period has been passed
Hybrid working with IT equipment provided
Great career prospects within a well-established organisation
Fully paid on-the-job training by dedicated trainers.

Fulltime

Inbound Customer Service Advisor

We are currently looking for 10 Inbound Customer Service Advisors to join a publ...

Location

United Kingdom , Manchester

Salary:

13.25 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong customer service experience, ideally within an office environment
experience of meeting/exceeding KPIs and targets
excellent written and verbal communication skills
ability to engage with customers on the phone in a friendly, empathetic, and professional manner
strong IT skills
ability to pick up new systems and procedures quickly
ability to provide a full reference history and up-to-date proofs of address/identification
subject to a 3-year reference clearance and a Standard DBS check

Job Responsibility

Provide a high quality of service to internal and external stakeholders
understand and complete processes in accordance with guidelines
use several IT systems to record information and complete tasks accurately
meet and exceed agreed KPIs
handle a high volume of telephone and email enquiries adhering to company standards
manage your own caseload
process external applications

What we offer

28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)
work/life balance
additional income - Optional overtime once training period has been passed
hybrid working with I.T equipment provided
great career prospects within a well-established organisation
fully paid on the job training by dedicated trainers

Fulltime

Customer Service, Inbound Sales & Marketing Assistant

Temporary role with a respected UK manufacturer of leisure and lifestyle applian...

Location

United Kingdom , Exeter

Salary:

12.50 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Confident, proactive self-starter with a can-do attitude
Calm under pressure and resilient in the face of challenges
Excellent verbal and written communication skills
Natural relationship-builder with emotional intelligence and empathy
Detail-oriented with strong problem-solving abilities
Enthusiastic, curious, and eager to grow within the business
Collaborative team player who embraces friendly, family-first values

Job Responsibility

Provide outstanding customer service via phone, email, and occasional face-to-face interactions
Respond to inbound sales enquiries and confidently upsell or cross-sell when appropriate
Collaborate with the marketing team on campaigns, content creation, and customer engagement
Build lasting relationships with customers, dealers, and internal teams
Handle queries and complaints with professionalism, empathy, and emotional intelligence
Stay curious and informed - develop deep product knowledge and share it with pride

What we offer

Fantastic benefits
Supportive environment
Potential to become permanent

Fulltime

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Customer Service - Inbound

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