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Customer service inbound

https://www.randstad.com Logo

Randstad

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Location:
Australia , Melbourne

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

35.15 AUD / Hour
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Job Description:

Are you a passionate communicator who thrives in a fast-paced environment? Join a vibrant team as the first point of contact for Victorians seeking essential information regarding energy, environment, and climate action. In this role, you will provide high-quality service across telephone and digital channels, helping our community stay informed and safe.

Job Responsibility:

  • Customer Engagement: Provide professional telephone and digital support, ensuring enquiries are handled with excellence
  • Information Delivery: Deliver timely and consistent information regarding departmental activities and initiatives
  • Emergency Response: Support the community during critical incidents by providing information via the Emergency Hotline
  • System Management: Utilize modern tools like Microsoft Dynamics, SharePoint, and CRM systems to manage customer requests efficiently
  • Continuous Improvement: Contribute to team targets and identify opportunities to enhance the customer experience

Requirements:

  • Proven background in a contact centre environment
  • Proficiency in the Microsoft Office suite and experience with CRM systems
  • The ability to perform under pressure, particularly during emergency response periods
  • Excellent verbal and written skills, with the ability to organize information logically for diverse audiences
  • Availability to work a rotating shift roster
  • A satisfactory National Police Check (for non-departmental employees)
  • Must be located in Victoria
  • Home office - Windows PC or Laptop / second screen / headset for call taking
What we offer:
  • A dedicated point of contact
  • Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers
  • Exclusive access to roles
  • Three pay runs per week, ensuring you are always paid within the week
  • Access to professional development programs, events, and coaching

Additional Information:

Job Posted:
January 12, 2026

Expiration:
February 01, 2026

Work Type:
Remote work
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