Customer service - helpline consultant

• Deliver accurate, general advice regarding corporate funds and retail products to a diverse membership base
• Resolve inquiries related to account management, financial hardship, and online system navigation with empathy and precision
• Work in tandem with Administration and Financial Advice teams to ensure a seamless and premium member experience
• Utilize a suite of internal CRM and internet-based applications to maintain meticulous records and resolve technical queries

• A proven track record in high-touch customer service or contact center environments
• Prior exposure to Superannuation or Financial Services is highly regarded
• Exceptional verbal and written communication skills, with a natural ability to build rapport and manage complex stakeholder expectations
• Ability to successfully complete an extensive background and police check prior to commencement

Prior exposure to Superannuation or Financial Services

• 12% superannuation
• Structured Onboarding: A comprehensive, month-long professional training program
• Work-Life Balance: Opportunity to transition to a hybrid working model following an initial three-month performance-based period