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Stop criminals in their tracks! This is your chance to join the elite front line of defence at one of Australia's Big 4 Banks. We are looking for a sharp, analytical, and customer-focused officer to protect millions of customers from fraud and scams. You'll be joining the critical Fraud and Scams team, responsible for protecting both customers and the bank from financial crime. Your mission is to be a proactive force, not just a processor. You will identify, investigate, and prevent sophisticated fraudulent activities, working directly with customers and internal teams to manage and resolve cases.
Job Responsibility:
Lead the Investigation: Be the key player in identifying and stopping fraud targeting our customers
Solve the Puzzle: Handle complex queries and complaints, using your sharp judgment and analytical skills to find a resolution
Be the Calm in the Storm: Liaise with customers, branches, phone teams, and risk departments, managing cases from the first alert to the final resolution
Own Your Work: Proactively manage your daily caseload, operating within clear guidelines to protect everyone involved
Requirements:
Previous experience in Financial Crime, Fraud, Scams, or a similar investigations role
Experience within banking or financial services is highly desired
Strong customer service skills, including professional call handling
An investigative, analytical, and critical-thinking approach
Comfortable managing your own caseload and working independently
Pro with computers and can master multiple systems with ease
Nice to have:
Candidates open to evening and night shifts are highly desired