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Customer Service - Fraud and Scams

https://www.randstad.com Logo

Randstad

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Location:
Australia , Parramatta

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Contract Type:
Not provided

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Salary:

45.00 AUD / Hour

Job Description:

Stop criminals in their tracks! This is your chance to join the elite front line of defence at one of Australia's Big 4 Banks. We are looking for a sharp, analytical, and customer-focused officer to protect millions of customers from fraud and scams.

Job Responsibility:

  • Lead the Investigation: Be the key player in identifying and stopping fraud targeting our customers
  • Solve the Puzzle: Handle complex queries and complaints, using your sharp judgment and analytical skills to find a resolution
  • Be the Calm in the Storm: Liaise with customers, branches, phone teams, and risk departments, managing cases from the first alert to the final resolution
  • Own Your Work: Proactively manage your daily caseload, operating within clear guidelines to protect everyone involved

Requirements:

  • Previous experience in Financial Crime, Fraud, Scams, or a similar investigations role
  • Experience within banking or financial services is highly desired
  • Strong customer service skills, including professional call handling
  • An investigative, analytical, and critical-thinking approach
  • Comfortable managing your own caseload and working independently
  • Pro with computers and can master multiple systems with ease

Nice to have:

Candidates open to evening and night shifts are highly desired

What we offer:
  • Supperanuation
  • Overtime Rates
  • Great Work-Life Balance
  • A Team That Backs You

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 05, 2026

Work Type:
On-site work
Job Link Share:

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