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Randstad Logo Randstad · Customer Service

Customer Service - Fraud and Scams

Australia, Parramatta 45.00 AUD / Hour · Job Posted April 29, 2026

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Job Description

Stop criminals in their tracks! This is your chance to join the elite front line of defence at one of Australia's Big 4 Banks. We are looking for a sharp, analytical, and customer-focused officer to protect millions of customers from fraud and scams.

Job Responsibility

  • Lead the investigation to identify and stop fraud targeting our customers
  • Handle complex queries and complaints using sharp judgment and analytical skills
  • Liaise with customers, branches, phone teams, and risk departments, managing cases from first alert to final resolution
  • Proactively manage your daily caseload within clear guidelines

Requirements

  • Previous experience in Financial Crime, Fraud, Scams, or a similar investigations role
  • Experience within banking or financial services is highly desired
  • Strong customer service skills, including professional call handling
  • An investigative, analytical, and critical-thinking approach
  • You can interpret data and make sharp decisions
  • You're comfortable managing your own caseload and working independently
  • You're a pro with computers and can master multiple systems with ease

What we offer

  • Great Work-Life Balance with standard rotating shifts
  • Stimulating and varied work
  • Access to incredible resources and guidance from a supportive team
  • Supperanuation
  • Overtime rates
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