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Customer Service & Finance Coordinator

United Kingdom, Oldbury Employment contract · Job Posted June 29, 2026
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Job Description

Hayley Dexis has an exciting opportunity available for an experienced Customer Service & Finance Coordinator to join our well-established and experienced team based at our rail branch in Oldbury. You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

Job Responsibility

  • Manage daily inbound and outbound calls and monitor the customer service mailbox
  • Support customer enquiries, ensuring ownership, prompt resolution, and professional communication
  • Build strong rapport with customers, establishing credibility and trust through proactive service and solution delivery
  • Identify customer needs and provide appropriate product, service, and order solutions
  • Manage daily open orders, ensuring on‑time delivery with proactive updates to customers
  • Coordinate aftersales support, including proof of deliveries, returns, credits, and general service queries
  • Monitor customer stock levels (TLR management), analysing trends and supporting proactive stock management
  • Assist with vending management activities
  • Produce and distribute customer‑focused reports to support both operational and performance requirements
  • Promote the profitable sale of goods across the product range, ensuring customers receive value‑adding solutions
  • Maintain accurate filing, documentation retrieval, and general administration
  • Process invoices, credits, and financial queries accurately and within required timeframes
  • Liaise with customers and internal teams to resolve invoice discrepancies and support timely payment
  • Assist in maintaining financial records, including general ledger updates and account reconciliations for key customers
  • Support finance cycles, including weekly, monthly, quarterly, and annual reporting tasks
  • Prepare financial summaries, supporting documentation, and assist in data integrity maintenance
  • Provide administrative and coordination support to the finance and rail teams as needed

Requirements

  • Previous experience within a finance, accounts, or transactional processing environment is advantageous
  • Excellent communication skills with the ability to negotiate, actively listen, and empathise
  • Strong organisational and time‑management skills
  • able to prioritise and meet deadlines
  • High level of accuracy, meticulous attention to detail, and quality of work
  • Confident problem-solver with a continuous improvement mindset and strong critical thinking abilities
  • Ability to multitask and work effectively under pressure in a fast-paced environment
  • Collaborative team player with a self‑motivated and dynamic approach
  • Customer‑focused with a commitment to delivering consistently high service standards
  • Competent in Microsoft Office applications, particularly Excel

What we offer

  • From 23 days annual leave (plus public/bank holidays) increased with length of service
  • Training provided through our own Hayley Academy
  • Company pension
  • Life Assurance cover (x2 salary)
  • Invitation to healthcare schemes
  • Wellness programmes
  • Uniform and PPE provided
  • Excellent opportunities and career prospects available
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