Customer service field agent Job at Randstad (Derby)

Customer Service Agent

We’re not just building restaurant tech—we’re giving independent restaurants the...

Location

Poland , Krakow

Salary:

5500.00 - 8200.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

1-3 years of experience working in a call center, customer service environment, Restaurant or related field
Excellent verbal and written English communication skills to appropriately manage both internal and external partner relationships
Minimum high school Diploma
Ability to work in hybrid mode: 3 days per week from the office in Kraków, 2 days per week remote work (after probation period)
Strong problem-solving and critical thinking skills
Experience with conflict resolution management techniques is highly preferred
Excellent soft skills and diplomacy to effectively de-escalate quickly
Ability to work under pressure and handle multiple tasks simultaneously
Familiar with internal software applications such as CRM’s, Salesforce, Talkdesk
Finance, payment, or customer service-related industry experience desired

Job Responsibility

Work from 14:00 to 22:00 Polish time including weekends and bank holidays
Respond promptly to client inquiries through multiple communication channels, including: phone, email, and/or chat, in a courteous and professional manner
Backlog & Inbox Management
First Time Resolution
Quality Assurance
Additional Training
Call Avoidance
CSAT Detractors
Qualifying metrics/criteria
Provide accurate and effective solutions to clients, account executives, & other team member's issues, complaints, and inquiries

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Customer service field agent driving

Flexible work that fits your life-and makes a real impact. As a Customer Service...

Location

United Kingdom , Exeter

Salary:

12.55 GBP / Hour

Randstad

Expiration Date

March 07, 2026

Requirements

Must have 1 year UK experience in any role
Full UK driving license and your own car (business car insurance required)
Strong communication skills and ability to work independently
Basic tech skills with a laptop and smartphone
Good Knowledge on Microsoft Excel and Google spreadsheets
DBS check or proof of one completed in the past 3 months

Job Responsibility

Support participants in the ONS survey by visiting specific residents within a 40-mile radius using your own car
Encourage survey completion, providing guidance and support as needed, helping to shape UK policies and improve communities

What we offer

Fuel Allowance: £0.45 per mile
Meal Allowance: £7.50 for 5 hours worked, £15 for 10 hours worked

Parttime

Customer service field agent driving

As a Customer Service Field Agent Driving, you'll support participants in the ON...

Location

United Kingdom , Birmingham

Salary:

12.55 GBP / Hour

Randstad

Expiration Date

February 11, 2026

Requirements

Must have 1 year UK experience in any role
Full UK driving license and your own car (business car insurance required)
Strong communication skills and ability to work independently
Basic tech skills with a laptop and smartphone
Good Knowledge on Microsoft Excel and Google spreadsheets.
DBS check or proof of one completed in the past 3 months

Job Responsibility

Support participants in the ONS survey by visiting specific residents within a 40-mile radius using your own car
Encourage survey completion, providing guidance and support as needed, helping to shape UK policies and improve communities

What we offer

Fuel Allowance: £0.45 per mile
Meal Allowance: £7.50 for 5 hours worked, £15 for 10 hours worked

Parttime