Customer Service & Export Administrator Job at Morson Talent (Wirral)

Customer Service Administration (Supply Chain)

Process orders (sales orders or credit notes) and follow-up on order progress as...

Location

Malaysia , Kuala Lumpur

Salary:

4000.00 - 6000.00 MYR / Month

Randstad

Expiration Date

August 09, 2026

Requirements

Minimum 3 years relevant experience in Customer Service or Administrator, preferably in FMCG industry
Hands on experience in logistic coordinator , customer services will be an added advantage
Good excel proficiency in using formulas, functions, and features to effectively manage and present data
Organized and able to effectively prioritize and efficiently in a fast-paced environment
Detailed, takes responsibility and able to work with minimal supervision

Job Responsibility

Process orders (sales orders or credit notes) and follow-up on order progress as per plan
Handling customer’s enquiries and complaints with the relevant internal stakeholders and external suppliers
Proactively update customer pertaining to order fulfilment, order status and order delivery
Monitor order and delivery statuses as per plan
Coordinate, compile and provide regulated documentation for export and duty free zones order deliveries
Responsible to raise complaints in Complaint Management System (CMS) and follow up till closure
Provide daily updates to Sales on order statuses

What we offer

Medical Insurance
Leave Entitlement

Customer Service Representative

We are looking for a customer-focused Customer Service Representative to join a ...

Location

United States , Lakewood

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service, call center support, or order processing is required
Ability to handle a high volume of phone and email inquiries while maintaining accuracy and professionalism
Experience preparing quotes, invoices, returns, and customer account documentation
Strong data entry and administrative skills with close attention to detail
Comfortable supporting both domestic and international customer transactions and related shipping paperwork
Effective communication skills and the ability to work collaboratively with sales, marketing, and operations teams
Proficiency with business systems and standard office software for reporting, recordkeeping, and customer tracking

Job Responsibility

Manage customer orders from receipt through completion, ensuring accurate entry, timely updates, and smooth coordination with internal teams
Prepare pricing quotes and specialized invoices, including documentation needed for both domestic and international transactions
Coordinate export and shipping paperwork for overseas orders, including freight-related details and required shipment reference numbers
Respond to incoming calls and inquiries regarding order progress, product details, and customer account needs with professionalism and urgency
Process returns, credits, and complaint-related records while ensuring supporting documentation is completed and submitted correctly
Establish and maintain dealer records, distribute dealer application materials, and support account setup activities
Generate routine reports, organize files, and maintain records that support customer service and sales operations
Partner with sales operations to research pricing issues and assist with customer communications related to annual price updates
Build positive relationships with customers and help onboard new team members through training support as needed

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Fulltime

Administrative Assistant Quality Management – Customer Service

Location

Germany , Hofgeismar

Salary:

Not provided

AKG Termoteknik Sistemler

Expiration Date

Until further notice

Requirements

Completed business training or equivalent qualification
Strong written and spoken English skills
Experience working with SAP and M365
A structured approach to work and a high degree of initiative
Excellent communication skills

Job Responsibility

Create and manage complaint cases in accordance with guidelines, including final documentation and archiving
Have the grounds for complaints reviewed by relevant departments
in doing so, obtain and supplement any missing documents and information
Draft customer correspondence (partly in English)
Initiate corrective measures to prevent errors within a defined area of responsibility based on complaints
Monitoring of specified deadlines and dates
Cost tracking for complaint processes and supplier complaints, including the creation of charge notes
Organizing the shipment of parts, including the preparation of the corresponding shipping documents and invoices (exports in collaboration with other departments)

What we offer

Long-term prospects
Team spirit that connects
Technology that inspires
Career growth on site
Stability with purpose
Local impact, global reach

Fulltime

Customer Service Specialist

Our client, a fantastic family-run business that manufactures & supplies high-qu...

Location

United Kingdom , Wandsworth

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Must have fluent English / Spoken French
ideally with previous export and shipping/supplier administration experience

Job Responsibility

Preparing and issuing quotes, sales orders, purchase orders and delivery notes
Organising transport and logistics for deliveries to customers
Co-ordinating order and shipping/delivery planning
Keeping customers updated on the status of their order
Performing basic office tasks, such as filing, data entry, and answering phones
Data reporting
Proof reading marketing materials
Attending and assisting tradeshows
Organising team meetings

Fulltime

Customer Service Coordinator

A leading UK manufacturer is expanding its customer service team and is seeking ...

Location

United Kingdom , Warrington

Salary:

Not provided

Hunter Selection | B Corp™

Expiration Date

Until further notice

Requirements

Previous experience in an office-based role
Background in customer-facing positions, ideally with exposure to export processes
Strong accuracy and attention to detail, even when working under pressure
Ability to use initiative to resolve day-to-day issues effectively
Confident communicator with clear written and verbal skills

Job Responsibility

Deliver proactive, high-quality customer service and consistently meet key performance targets
Build and maintain strong relationships with export customers and distributors
Collaborate closely with sales, product management, and marketing teams
Manage the company’s administrative and order-processing functions, driving ongoing improvements
Provide dependable administrative support to sales teams and managers, including literature requests, quote documentation, PFIs, and occasional customer quotations
Produce accurate and timely customer service KPI reports
Maintain and update customer databases, ensuring accuracy of delivery details, VAT information, territory allocations, and other key data
Support the sales team in preparing quotations and tenders, ensuring deadlines and standards are met
Ensure all orders comply with company requirements, including valid purchase orders and upfront payment for cash-in-advance accounts

What we offer

Healthcare
Pension
Holiday

Fulltime

Export Administrator

We are seeking a highly organised and proactive Export Administrator to join our...

Location

United Kingdom , Doncaster

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

5 GCSEs Grade C or above (including Maths and English) or equivalent
Previous experience in an administrative or office-based role
Strong IT skills, particularly Microsoft Word and Excel
Excellent written and verbal communication
Confident problem-solver with strong investigatory skills
Ability to multitask and meet strict deadlines
Strong organisational skills and attention to detail
Ability to analyse information from multiple sources and make effective decisions
Able to prioritise workload independently
Positive, proactive and focused attitude

Job Responsibility

Provide full administrative support to the Commercial Team
Manage customer account databases, including data entry, KPI reporting and data analysis
Handle customer enquiries for both UK and Export sales
Complete export documentation including invoicing, shipping documents, re-scheduling and delivery paperwork
Ensure accurate and timely submission of all global export documents (EHCs, COO’s, Vet certificates, etc.)
Liaise with customers, logistics partners, APHA, Veterinary Officers and the Chamber of Commerce to ensure just-in-time delivery of documentation
Chase relevant contacts to prevent delays, demurrage penalties and GAFTA charges
Build strong working relationships with internal teams (Transport, Production, Quality) and external customers
Coordinate UK and international transport, including scheduling collections and deliveries
Manage sales enquiries, organise sales coordination and support contract management

What we offer

Competitive Salary and Benefits Package

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join a manufacturing org...

Location

United States , Lakewood

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous customer service experience in a call center, manufacturing, distribution, or order management environment.
Strong data entry and administrative skills with careful attention to detail and accuracy.
Ability to communicate professionally with internal teams, customers, distributors, and sales representatives.
Experience handling order status requests, product questions, and customer issue resolution in a timely manner.
Comfort working with invoices, quotes, reports, and shipping-related documentation.
Ability to manage multiple priorities and stay organized in a fast-paced setting.
Proficiency with standard business software and the ability to learn company systems quickly.

Job Responsibility

Manage customer order processing from initial entry through final confirmation, ensuring information is accurate and completed on time.
Prepare pricing quotes and related documentation for customers and sales partners while maintaining clear communication throughout the process.
Coordinate invoicing activities for international accounts, including freight-related calculations and supporting shipment paperwork.
Assemble export and shipping documents needed for overseas orders and help secure required shipment reference information.
Respond to inbound inquiries from distributors, dental offices, commercial accounts, and sales representatives regarding product details, order progress, and service needs.
Support account administration by sending dealer forms, establishing new dealer records, and creating special invoices for domestic customers when needed.
Track, document, and help resolve customer concerns, including entering complaint information, processing returns, and arranging applicable credits.
Produce routine reports, organize records, and maintain filing systems to support customer service and sales operations.
Assist with onboarding and guidance for new team members while contributing to pricing issue follow-up and customer communication initiatives.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join a busy team in Long...

Location

United States , Long Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, billing support, order entry, or a related administrative role
Background supporting import or export customer service activities is preferred
Ability to review documents carefully and identify missing or inconsistent information
Strong written and verbal communication skills when working with customers and internal teams
Speak, read write and understand English and Spanish with correct usage of grammar, punctuation, etc.
Highly organized, detail oriented and can work in a fast pace environment
Excellent reasoning and problem solving skills
Strong verbal communication skills
Comfortable managing multiple tasks in a deadline-driven environment
Proficiency with basic computer systems and data entry functions

Job Responsibility

Communicate with customers to obtain required signatures, supporting documents, and other missing information needed to complete order processing
Take and create customer orders in Cyclelution
Update customer master file with current contact information
Collect client work orders and additional services documentation to bill client
Work directly with Operations to get information for billing clients, including monitoring the open orders
Gather and review all bill of landing, receiving reports and other internal documents form operations to complete load
Work with customers to get proper documentation for claimable material
Invoice and settle both inbound and outbound orders
Reconciles customer orders and other purchases to ensure billable items have been invoiced
Review operational paperwork after truck receipts are logged and confirm that shipment details are accurate and complete

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

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Customer Service & Export Administrator

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