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Softcat Logo Softcat · Customer Service

Customer Service Executive

United Kingdom, Marlow · Job Posted May 14, 2026
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Job Description

We are looking for a Customer Services Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation and smooth running of the returns process.

Job Responsibility

  • Processing requests for return and or credits
  • Unravelling and resolving all queries and discrepancies with both customers and suppliers
  • Processing credit and reinvoices for our customers, working closing with our credit control team
  • Resolving duplicate shipments with our Accounts payable team and suppliers
  • Understanding internal processes and systems in order to provide our sales teams with assistance and advice
  • Good understanding and accurate processing of financial transactions such as raising customer and supplier credits and the impact this has on the wider business
  • Dedicated Customer Service rep for several Sales teams

Requirements

  • Someone who is highly organised with high attention to detail
  • Excellent Time Management skills
  • Ability to multi-task
  • Able to learn quickly and retain lots of information
  • Someone not afraid to roll their sleeves up and work hard
  • Have an excellent telephone manner
  • Excellent communication and administration skills

What we offer

  • Pension
  • Share incentive plan
  • Life Assurance
  • Healthcare
  • Holiday
  • Trips
  • Vouchers
  • Partner/family Benefits
  • Perklife
  • Maternity, Paternity and Adoption support
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