Customer Service Executive, Office Angels

Office Angels

Location:
United Kingdom, Mirfield

Category:
Customer Service

Contract Type:
Not provided

Salary:

13.30 - 14.00 GBP / Hour

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Job Description:

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment? We have the perfect opportunity for you! Our client, a leading manufacturer of innovative and sustainable workplace solutions in Europe, is looking for a Temporary Customer Service Executive to join their team.

Job Responsibility:

Ticket Handling: Respond to customer service tickets within SLA timeframes
Route complex issues while maintaining ownership
Log interactions in CRM and follow up for resolution satisfaction
Prioritise tickets based on urgency
Order Management: Accurately process new orders and verify details
Coordinate with fulfilment teams for timely delivery
Communicate order updates and resolve issues
Delivery Coordination: Manage deliveries and provide shipping updates
Support multi-brand projects and logistics arrangements
Book and track deliveries, resolving issues as needed
Sample Requests: Process and track sample orders
Manage inventory and follow up for feedback
Non-Conformance Handling: Document and investigate product/service issues
Coordinate resolutions and process returns or credits
Identify trends for continuous improvement
Sales Quotations: Prepare accurate quotes and follow up to boost conversions
Collaborate with sales on pricing and maintain quote records
Payment Queries: Handle invoice and payment inquiries
Follow up on overdue payments and escalate when necessary

Requirements:

CRM & order systems, Excel & Outlook proficiency
Clear communicator with strong problem-solving skills
Customer-focused, calm under pressure, detail-oriented
B2B customer service experience preferred
Familiar with sales cycles & quality processes

What we offer:

Direct employment with Office Angels
Eye care vouchers and contributions toward glasses for VDU use
Expert support in finding permanent roles and preparing for interviews
Weekly pay - every Friday!
Optional pension scheme with employer contributions
Easy online timesheet management
28 days paid annual leave (accrued weekly)
FREE access to LinkedIn Learning - thousands of courses to boost your skills

Additional Information:

Job Posted:
August 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Executive