Customer Service Executive Job at Office Angels (Kingston Upon Thames)

Job Description

Quality Customer Service Executive - Are you passionate about product quality and customer satisfaction? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we want you to be a part of this mission-led organisation dedicated to serving people and the planet! Location: Kingston with limited parking, very close to town centre and train/bus links. Hours: Flexible working hours, core hours from 8:30am to 4.30pm. Hybrid working - 3 days in the office, 2 at home. Salary: £28k to £30k plus generous list of benefits including 25 days plus BH, free product samples and new product testing sessions and real opportunities to grow in your career and develop your skills. My client is a leading company in the UK, with over 30 years of experience in providing high-quality products. They are a family-run business, committed to sustainability through diverse brands, reaching customers in over 40 countries!

Job Responsibility

Handling customer queries via telephone and email with a friendly, professional touch
Logging and updating our complaints database to ensure all issues are tracked and resolved
Investigating complaints and conducting trend analysis to identify areas for improvement
Coordinating insurance and supplier credit claims efficiently
Supporting product recalls and withdrawals, ensuring compliance and safety
Completing supplier questionnaires and ensuring certifications are up to date
Engaging in continuous improvement initiatives within the quality team
Supporting cross-functional requests to enhance overall service delivery