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Aramex Logo Aramex · Customer Service

Customer Service Executive

· Job Posted May 16, 2026
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Job Description

The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.

Job Responsibility

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
  • Build and maintain strong customer relationships by providing a positive experience
  • Identify and resolve customer issues efficiently while adhering to company policies
  • Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues
  • Maintain detailed records of customer interactions, issues, and resolutions in the CRM system
  • Process and track customer orders, ensuring accurate and timely delivery
  • Keep customers informed about the status of their orders and address any delivery concerns
  • Gather and record customer feedback to improve services and customer satisfaction
  • Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction
  • Maintain up-to-date knowledge of the company’s products and services to provide accurate information to customers
  • Educate customers about new products, services, and promotions to enhance the customer experience
  • Collaborate with the customer service team to develop best practices and improve workflows
  • Participate in training programs to enhance customer service skills and knowledge

Requirements

  • Bachelor's degree in business, communications, or related field preferred
  • 2+ years of experience in customer service or a related field
  • Proficient in CRM software (e.g. Salesforce) and MS Office
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Ability to maintain a positive attitude under pressure
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