Customer Service Executive, HSBC

HSBC

Location:
Sri Lanka, Colombo

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Customer Service Executive (CSE), you will liaise with other HSBC Global Service Centres (GSC), Business Partners (BP) and customers of HSBC. You are expected to demonstrate professionalism at all interactions, and adhere to the procedures and guidelines specific to the role. This includes compliance with regulatory requirements, maintaining the work environment, and delivering excellent customer service. The role requires you to actively contribute towards team performance, achieve operational targets, and develop process improvement ideas.

Job Responsibility:

Ensuring compliance with HSBC Group company policies and procedures, including regulatory requirements
Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures
Maintain core standards of behavior at all times
Follow the CSE charter at all times

Requirements:

GCE O/L 6 passes (including English) with a minimum of 1 years work experience or 2 passes for GCE A/L
Good communication and interpersonal skills
Good telephonic skills
Sound Analytical skills
Ability to adapt to change, learn quickly and transfer knowledge appropriately
Excellent planning & organizing skills
Ability to build rapport with, and relate to a wide range of people, self driven, Customer focused and Process oriented
Good interpersonal skills
Attention to detail
High degree of Internal & External Customer Service Orientation
Perseverance and ability to work under pressure
PC Skills

What we offer:

Participation in company events, CSR activities and competitions
Workshops and development programs

Additional Information:

Job Posted:
September 25, 2025

Expiration:
October 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Executive

HSBC

Location:Sri Lanka, Colombo

Category:Customer Service

Contract Type:Employment contract