Customer Service Executive

• Manage customer requirements through technical research, market analysis, and Quantum interrogation
• Support order fulfilment including negotiation, vendor quality approval, and portal processing
• Coordinate with internal teams to ensure timely delivery and core component identification
• Oversee warranty, RMA, credit note, and off-core return processes
• Maintain clear communication with customers and vendors, including contractual review meetings
• Monitor and report on performance data against customer KPIs and SLAs
• Prepare and present operational data both internally and externally
• Investigate and resolve queries using quality systems to drive continuous improvement

• Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation
• Experience in aviation supply chain, PBH programs, or component support (preferred)
• You'll be attentive to detail, ensuring that our customers receive the right information the first time
• Self-motivated and able to work within a fast-paced environment
• You'll enjoy solving problems, sometimes ones that require input from team members
• Proven ability to solve problems promptly and effectively, generally customer related
• You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills
• Confident communication skills

It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

• A team fun budget to bring colleagues together
• Free access to LinkedIn Learning to support your development
• Opportunities to take part in charity events, volunteering, and community projects
• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant
• A discretionary bonus and private healthcare
• Relocation support if you're moving closer to our HQ