Customer Service Executive Job at NTT DATA (Cyberjaya)

Customer Service Executive

NTT DATA

Location:
Malaysia , Cyberjaya

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join NTT DATA as a Customer Service Executive, an entry-level role perfect for fresh graduates. You will provide administrative support to the service desk team, manage client requests, and ensure effective communication. Fluency in Cantonese is essential for assisting Hong Kong clients. This full-time position requires a high school certification and offers a dynamic work environment focused on diversity and inclusion.

Job Responsibility:

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
Performs any other related task as required

Requirements:

High School Certification
Ambitious self-starter with ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused
Effective verbal and written communication skills
Ability to work in 24X7 shift structure, based on a defined roster as required
Fresh graduates are encouraged to apply
Able to work in Cyberjaya (On-site)
Able to speak fluent Cantonese to support Hong Kong clients

Additional Information:

Job Posted:
January 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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