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Customer Service Executive

peoplegroup.com.au Logo

People Group

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Location:
Australia , Sydney

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

90000.00 AUD / Year
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Job Description:

Customer Service Executive role within a global freight forwarder, dedicated to delivering exceptional service excellence worldwide. The role involves managing international logistics and ensuring swift and reliable delivery for clients.

Job Responsibility:

  • Maintain Portfolio of clients as assigned
  • Maintain Client Work Instructions and request changes with Client Implementation for SOP amendments
  • Order follow-up using in-house systems
  • Monthly / Quarterly Rates maintenance for key customers based on the Account Manager’s instructions
  • Handling quotations, and costings to win business
  • Handle customer inquiries and help as required
  • Manage order status reports / In transit reports for clients

Requirements:

  • Thorough understanding and experience within freight forwarding
  • Customer Service Executive experience
  • Good communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing
  • Customer service driven attitude with the ability to find efficient solutions for the customer
  • Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
  • Highly motivated, proactive attitude, taking preventive actions with the goal of customer retention
  • Innovative, demonstrate initiative, and be highly adaptive to the changing environment
  • Co-operative working style, informing internal stakeholders/departments pro-actively
  • Ability to build and maintain relationships with clients
  • Time management and prioritization skills

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
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