Customer Service Executive Jobs

Customer Service Executive

Aramex

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Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Service Executive plays a key role in delivering exceptional customer service by managing customer interactions, resolving queries, and maintaining customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance customer experience and support business objectives.

Job Responsibility:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
Build and maintain strong customer relationships by providing a positive experience
Identify and resolve customer issues efficiently while adhering to company policies
Coordinate with internal teams (sales, logistics, finance, etc.) to resolve escalated issues
Maintain detailed records of customer interactions, issues, and resolutions in the CRM system
Process and track customer orders, ensuring accurate and timely delivery
Keep customers informed about the status of their orders and address any delivery concerns
Gather and record customer feedback to improve services and customer satisfaction
Prepare regular reports on customer service metrics, including response time, issue resolution, and customer satisfaction
Maintain up-to-date knowledge of the company’s products and services to provide accurate information to customers
Educate customers about new products, services, and promotions to enhance the customer experience
Collaborate with the customer service team to develop best practices and improve workflows
Participate in training programs to enhance customer service skills and knowledge

Requirements:

Bachelor’s degree in business, communications, or related field preferred
2+ years of experience in customer service or a related field
Proficient in CRM software (e.g. Salesforce) and MS Office
Ability to work in a fast-paced environment and manage multiple tasks
Ability to maintain a positive attitude under pressure

Additional Information:

Job Posted:
December 19, 2025

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